1. Questions

2. John Kotter; Why Transformation Efforts Fail Your thoughts? 1) What was the big message? 2) What did you find that was “interesting” 3) How did it relate to previous readings? 4) Were there any “holes” or weak points? 5) What did you take away? “Change Agent Lessons Learned”

3. 8 Steps for Leading Change 1) Create a Sense of UrgencyUrgency 2) Create a guiding Coalition to Mobilize Commitment 3) Develop and Communicate a Shared Vision 4) Empower Employees to make the ChangeEmpower 5) Generate Short-Term Wins 6) Consolidate Gains and Produce more Change 7) Anchor new ways of doing things in company Culture 8) Monitor progress and Adjust when needed

4. The (w)Right Change Model TM Me: Leadership Skills, Map: Political Terrain (Stakeholders), Marshall: Urgency, Focus, Bright spots, Coalitions/Networks Message: Mission, Vision, Values Motivate: Communicate with the Elephant & Rider, Path, Small Wins Manage: Clear Hurdles,

5. MAP: Political Terrain Kurt Lewin Force Field Analysis:

6. Lewin’s Force Field Steps 1.Understand Current Situation 2.Describe Desired Situation 3.Identify where current situation will go if no action taken 4.List forces driving change to desired / restraining forces 5.Discuss all the forces – can they be changed? Which are the critical ones? 6.Determine if you can negate the restraining / enhance the driving 7.Recognize that changing one might impact the others (both positively and negatively)

7. Apply Task: Start an individual force field analysis of your change.

8. And now for something … … completely different

9. Switch Direct the Rider Motivate the Elephant Shape the Path

10. Direct the Rider Follow the Bright Spots: find out what’s working and clone it (food) Script the Critical Moves: Think Specific – tell / sell them (line in the plant) Point to the Destinations: Know where you are heading and why it’s worth it

11. Direct the Elephant: Putting Feelings First Putting Feelings First Our emotional elephant is sluggish and skittish: seeking short-term benefits vs short-term sacrifices. So MOTIVATE the Elephant: – Find the Feeling: Make people feel something (Smoking) – Shrink the Change: Break down the change (Carwashes)

12. Shape the Path Tweak the Environment: Change the situation (Popcorn) Build Habits: rider is not taxed (Nurses: Jackets) Rally the Herd: Behaviour is contagious (Glasses)

13. Next Class Finish K&P; Chapter 11 / 12 BB – Top 10 takeaways so far from course Next, next class – LEADERSHIP DAY!