1. Rotating Trio Role-Play Presented by: Dinah Day, DNRP Ellen Fluharty, DES

2. Who here likes to use role-play as a training tool?

3. Who has used “Rotating Trio Role- Play?”

4. Learning Objective By the end of this training you will be able to define and describe the “Rotating Trio Role- Play” and when to use it.

5. When Do You Use “Rotating Trio Role-Play?” When you need a safe environment to practice skills related to: – Attitude – Counseling Skills – Problem Solving

6. Defining “Rotating Trio Role-Play” 3 trainees 3 different rounds – same or different scenarios 3 rotating roles – two actors and one observer

7. Demonstration LEARNING OBJECTIVE - Develop Active Listening Skills Scenario – Angry Customer at Front-Desk with issues about their property taxes.

8. Activity At your tables, take 4 minutes to brainstorm on other skills that could be practiced using “Rotating Trio Role-Play.”

9. Ideas to Take Away Rotating Trio Role-Play is good for practicing skills related to attitude, counseling skills and problem solving. Role-Play provides a safe environment for practicing skills for difficult situations.

10. Questions or Comments?