1. 5/2/20151 Town of West Boylston Wastewater System Workshop November 18, 2009

2. 5/2/20152 Tonight’s Program Customer Types Commercial (4) Residential (3) Usage and Billing History FY 2008 FY 2009 FY 2010 Y-T-D

3. 5/2/20153 Tonight’s Program Average Bills Commercial (4) Residential (3) Trend Analysis Next Steps

4. 5/2/20154 Customer Types Four Commercial Users Minimum User – SC1 Small User – SC1-T1  Under 20,196 Gallons Large User – SC1-T2  Under 20,196 Gallons  Over 20,196 Gallons No Meter User - SCF

5. 5/2/20155 Customer Types Three Residential Users Minimum User – SR1 Meter User – SR1  Billed for 80% of Use 2 nd Meter User – SR3  Billed for Gross Water Used Net Of Outside Meter Use

6. 5/2/20156 Total Wastewater Use History FY 2008 Ave Users = 1,756 Total Use = 113,438,914 Gal Total Billed = 96,410,510 Gal Ave Use = 64,592 Gal FY 2009 Ave Users = 1,902 Total Use = 110,581,136 Gal Total Billed = 93,197,564 Gal Ave Use = 58,155 Gal

7. 5/2/20157 Total Wastewater Use History Mid-Year200820092010 Users1,6751,8761,931 Gal Used55,171,15356,507,96955,220,404 Gal Billed46,909,55547,632,44446,504,490 Gal Per User32,93830,12228,597

8. 5/2/20158 Commercial Usage History FY 2008 Ave Users = 138 (8%) Total Use = 25,317,135 Gal (22%) Ave Use = 183,126 Gal  Min User = 38 @ 4,493 Gal  Small User = 36 @ 38,540 Gal  Large User = 62 @ 380,260 Gal  No Meter User = 2 @ 68,460 Gal

9. 5/2/20159 Commercial Usage History FY 2009 Ave Users = 156 (8%) Total Use = 20,772,868 Gal (19%) Ave Use = 133,588 Gal  Min User = 48 @ 4,483 Gal  Small User = 44 @ 39,262 Gal  Large User = 62 @ 301,492 Gal  No Meter User = 2 @ 41,519 Gal

10. 5/2/201510 Residential Usage History FY 2008 Ave Users = 1,618 (92%) Total Use = 88,121,779 Gal (78%) Total Billed = 71,093,375 Gal Ave Use = 54,463 Gal  Min User = 192 @ 9,265 Gal  Meter User = 1,408 @ 60,481 Gal  2 Meter User = 19 @ 64,297 Gal

11. 5/2/201511 Residential Usage History FY 2009 Ave Users = 1,746 (92%) Total Use = 89,808,268 Gal (81%) Total Billed = 72,424,696 Gal Ave Use = 51,437 Gal  Min User = 221 @ 9,109 Gal  Meter User = 1,507 @ 57,686 Gal  2 Meter User = 18 @ 48,619 Gal

12. 5/2/201512 Commercial User Billing FY 2008 Billings All = 183,126 Gal @ $.01145 = $ 2,098 Min = 4,493 Gal @ $.02670 = $ 120 Small = 39,540 Gal @ $.00916 = $ 362 Large = 380,260 Gal @ $.01148 = $ 4,367

13. 5/2/201513 Commercial User Billing FY 2009 Billings All = 133,588 Gal @ $.01126 = $ 1,505 Min = 4,483 Gal @ $.02676 = $ 120 Small = 39,262 Gal @ $.00899 = $ 353 Large = 301,492 Gal @ $.01129 = $ 3,404

14. 5/2/201514 Residential User Billing FY 2008 Billings All = 54,463 Gal @ $.00906 = $ 398 Min = 9,265 Gal @ $.01295 = $ 120 Meter = 60,481 Gal Less 20% = 48,385 Gal @ $.00895 = $ 433 2 Meter = 64,297 Gal @ $.00912 = $ 586

15. 5/2/201515 Residential User Billing FY 2009 Billings All = 51,437 Gal @ $.00907 = $ 376 Min = 9,109 Gal @ $.01317 = $ 120 Meter = 57,686 Gal Less 20% = 46,149 Gal @ $.00896 = $ 413 2 Meter = 48,619 Gal @ $.00903 = $ 439

16. 5/2/201516 Trend Analysis – Usage

17. 5/2/201517 Trends – Commercial Usage Mid Year 2008 Use 2008 Bill 2009 Use 2009 Bill 2010 Use 2010 Bill Min 2,381$602,498$602,173$60 Small 22,202$19919,283$17219,902$175 Large 229,813$2,663165,140$1,877155,590$1,726 Other 28,970$33217,552$21713,815$189

18. 5/2/201518 Trends – Residential Usage Mid Year 2008 Use 2008 Bill 2009 Use 2009 Bill 2010 Use 2010 Bill Min 4,735$604,607$604,829$60 Meter 30,749 24,599$220 30,242 24,194$217 29,022 23,218$208 2 Mtrs 40,838$37321,327$19320,091$181

19. 5/2/201519 Trend Analysis Use Trend Is Down Costs Trend Is Up O&M Up 27% in FY ’09 FY ’10 O&M Budget Increased 4.5% Revenue Trend Is Down FY ’09 Income Down 9.5% From FY ’08 Non-Recurring Revenue Use Trend Is Up $219,000 RE Use In FY ’10 $148,244 RE Use In FY ’09 A/R Growth Trend Is Up FY ’10 Should See Turn

20. 5/2/201520 Next Steps Staff Monitor FY 2010 Prepare Budget  FY ‘10 Done  FY ‘11 Pending  Forecast FY’s ’12 & ’13 Develop Revenue Requirements Plan Second Workshop

21. 5/2/201521 Next Steps Commissioners Review Tonight’s Material Consider New Rate Design  Minimum Bills  Usage Discounts  Block Rates Usage Premiums Hold Second Workshop Set New Rates