1. FY 2007 Street Management - Documentation Street Management Achieving Results by Performing More Effective Street Management Review & Documentation

2. FY 2007 Street Management - Documentation  M-39 & M-41 – Reasons for Street Management  M-39 134.11 - Street Management is a Natural Extension of Office Management.......ALL carriers are to be notified to expect daily supervision on the street.......  M-39 134.12 - Accompanying carriers on the street is an essential responsibility of management......One of most important duties  M-39 134.21 - Manager must maintain objective attitude....Open and above board  M-39 134.3 – Certain criteria may call attention for individual street supervision. No advance notice to the carrier is required  M-41 16 – SUPERVISION - Carriers may expect to be supervised at all times while in performance of their daily duties Why do Street Management? M-39M-41

3. FY 2007 Street Management - Documentation Street Management is…  Natural extension of office management  Necessary to maintain the routes & time of delivery  The tool for controlling park points, relays, OT, auxi assistance  Supporting documentation  Used to follow-up on customer issues  A way to identify safety and security issues.  REQUIRED 7

4. FY 2007 Street Management - Documentation Reasons to Conduct Street Management  Increase Knowledge  Investigate DPS Errors  Investigate Complaints  Enhance Safety  Validate Collections  Develop Base Street Times  Establish as a Norm

5. FY 2007 Street Management - Documentation Which Routes/Employees Need Street Management  New Carrier On Route  Changes in Delivery  Frequent Overtime or Auxiliary  Declining or Low SEI  Constant Late Leaving/Returning  Excessive Mileage  EVERY ROUTE  EVERY EMPLOYEE

6. FY 2007 Street Management - Documentation Improve - DOIS Review  Utilize DOIS  Base Route Information  When was the base data last reviewed  When was the base data last updated  How was the base data last updated  Pivot Plans  When were the pivot plan last reviewed  When were the pivot plan last updated  MSP Location Report  When were the MSP location schedules last reviewed  When were the MSP location schedules last updated

7. FY 2007 Street Management - Documentation 2026001.............. Improve – DOIS Base Review

8. FY 2007 Street Management - Documentation Improve – DOIS Base Review cont.

9. FY 2007 Street Management - Documentation Improve – DOIS Base Review cont.

10. FY 2007 Street Management - Documentation Improve – Pivot Plan Review

11. FY 2007 Street Management - Documentation Improve – Pivot Plan Review cont.

12. FY 2007 Street Management - Documentation Improve - MSP Review

13. FY 2007 Street Management - Documentation Improve - MSP Review cont.

14. FY 2007 Street Management - Documentation Improve - MSP Review Utilizing MSP-Web to identify:  3999 Sync Report  Weekly MSP Route Prioritization Report  Routes Arriving at First & Last Delivery Late  Routes Expanding Street Time  3999 Exceptions

15. FY 2007 Street Management - Documentation Improve - MSP Review cont.

16. FY 2007 Street Management - Documentation Improve - MSP Review cont.

17. FY 2007 Street Management - Documentation Improve – MSP Review cont.

18. FY 2007 Street Management - Documentation Improve – MSP Review cont.

19. FY 2007 Street Management - Documentation New Tools  Enhanced 3999-X (Improve)  Delivery information from AMS by Sector/Segment  AMS Review information by Address

20. FY 2007 Street Management - Documentation New 3999-X Consolidated with AMS Review Data

21. FY 2007 Street Management - Documentation

22. FY 2007 Street Management - Documentation Non-Career: One per quarter Probationary (0 - 3 months): 30, 60, & 80 day evaluations Employees with 4 - 23 months postal experience: One per quarter Employees with 2 years plus postal experience: Twice per year

23. FY 2007 Street Management - Documentation OBSERVATIONS WHILE ON THE STREET  Route Set-up  Schedules  Park Locations  Loops/Relays  Patterns  Break and Lunch Locations  Street Delivery  No Short Cuts  No Fingering  No Satchel  DPS Procedures  “Third Bundle Procedures”

24. FY 2007 Street Management - Documentation OBSERVATIONS WHILE ON THE STREET  Street Delivery cont.  Accountables  Scanning  Parcels  Scanning  MSP Scan  Scanning  Protection of Mail  Deviations

25. FY 2007 Street Management - Documentation  Safety  Hazards, Dogs, Detours, Repellent  Vehicle Line of Travel  “Laptops”  Driving Habits  Miscellaneous  Employee Appearance  Collection Boxes  Mail Stuck  Forms  Construction OBSERVATIONS WHILE ON THE STREET

26. FY 2007 Street Management - Documentation Planning  Daily - to identify potential routes  CD POM Pivot opportunities  Review MSP reports  1813 Late Leaving and Returning  Daily Performance Report  Street Observation when available  Weekly – to establish goals for the next week  Plan Street Observations when planning CD POM  Review MSP Route Prioritization Report for prior week

27. FY 2007 Street Management - Documentation

28. FY 2007 Street Management - Documentation

29. FY 2007 Street Management - Documentation

30. FY 2007 Street Management - Documentation

31. FY 2007 Street Management - Documentation Control – Unit Files  Unit/Route Files  Route Folder  Street Observation worksheets  3999/3999-X (less than 1 year old)  Pivot plan by route (less than 1 year old)  MSP locations by route (less than 1 year old)  DSMART/EUARS reports (less than 1 month old)  4584 Observation of Driving Practices *  Unit Folder  Weekly MSP Route Prioritization Report (weekly report)  AQIP Best Opportunity Routes (less than 1 month old)  3999 Sync Report (less than 1 year old)  Street Management Monthly Recap Report (including weekly schedules) Non-Career: One per quarter Probationary (0 - 3 months): 30, 60, & 80 day evaluations Employees with 4 - 23 months postal experience: One per quarter Employees with 2 years plus postal experience: Twice per year Street Observations 4584 DSMART/eUARS 3999/99-X Pivot Plan MSP Locations Rte 6001 AQIP Best Oppty MSP Route Prioritization 3999 Sync Unit 20260 Street Management Monthly Recap

32. FY 2007 Street Management - Documentation Achieving Results By Performing More Effective Street Management Review & Documentation Questions???