2. Suzanne Levine Gallo Web Communications Manager National Endowment for Democracy e-mail: suzanne_gallo@hotmail.comsuzanne_gallo@hotmail.com

3. Too many hats

4. Too many to do lists

5. The 45–54 year age bracket is the fastest growing demographic on both Facebook and Google+. Not just for teenagers. - Fast Company “Work Smart” http://bit.ly/ICG80P

6. The fastest growing demographic on Twitter is the 55–64 year age bracket. Not just for teenagers. - Fast Company “Work Smart” http://bit.ly/ICG80P

7. Listen

8. Listen Listen to discover what is being said about your organization.

9. Connect

10. Connect Use the information to interact with your audience.

13. Respond Answer customer complaints and give kudos to colleagues

14. Manage How much time should I spend on social media?

15. Suzanne Levine Gallo Web Communications Manager National Endowment for Democracy e-mail: suzanne_gallo@hotmail.comsuzanne_gallo@hotmail.com