2.  Everyone’s Business  Doing what is right when no one is watching  The art of mobilizing others to want to struggle for shared aspirations

3. 1. Challenge the process 2. Inspire a shared vision 3. Enable others to act 4. Model the way 5. Encourage the heart

4.  Search out challenging opportunities to change, grow and improve  Experiment, take risks, and learn from the accompanying mistakes

5.  Envision an uplifting and ennobling future  Enlist others in a common vision by appealing to their values, interests, hopes and dreams

6.  Foster collaboration by promoting cooperative goals and building trust  Strengthen people by giving power away, providing choice, developing competence and offering visible support

7.  Set the example by behaving in ways that are consistent with shared values

8.  Recognize individual contributions to the success of every project  Celebrate team accomplishments regularly

9.  The foundation of leadership  Your word can be trusted  You are personally excited and enthusiastic

10.  If you don’t believe the messenger, you wont believe the message  Maintain your integrity 100 percent to be a leader  Describe feelings of inspiration, passion, elation, intensity, challenge, caring, kindness, and even LOVE

11.  No one can prevent you from choosing to be exceptional, but you!