1. 1 WCADV Core Advocacy Training April 19, 2011 Green Bay

2. 2 FRAMEWORK FOR ADVOCACY 1.Connect 2.Understand 3.Strategize 4.Close

3. 3 1. CONNECT  Listen to understand.  Accept her reality.  Question to discover.

4. 4

5. 5 2. UNDERSTAND Reach a shared understanding of what change she seeks, her needs and her priorities.

6. 6 3. STRATEGIZE  Explore possible strategies.  Discuss costs and benefits.  Share knowledge and resources.  Decide together on a course of action.

7. 7 4. CLOSE  Summarize the conversation.  Review commitments or future plans.  End on a positive note.

8. 8 CAN INVOLVE:  Several conversations  Multiple systems  Many different people and strategies

9. 9 ALWAYS FOLLOW THE HELP SEEKER

10. 10 “What I learned in traveling was so much more than arriving.” Sue Bender, Stretching Lessons

11. 11 BEING AN ACTIVE LISTENER  Open ended questions  Encourage the help seeker to do most of the talking.  See things from her point of view.

12. 12 BEING AN ACTIVE LISTENER  Explore the situation.  Identify feelings and values.  Draw out undercurrents.

13. 13 BEING AN ACTIVE LISTENER  Check back to make sure you have understood.  Normalize and validate.  Be aware of your own feelings, but keep the focus on the help seeker.