1. Mining Group Gold Team Dynamics

2. Stages of Team Development Forming Storming Norming Performing

3. Forming Stage Excitement Anxiety Testing Dependence Trust

4. Storming Stage Resistance to different approaches Sharp attitude changes Competitiveness and defensiveness Tension and disunity

5. Norming Stage Increased satisfaction Developing trust and respect Giving feedback to others Sharing responsibilities Making decisions

6. Performing Stage High level of interaction Increased performance Members comfortable with each other Confident and optimistic

7. Team Member Roles TASK dynamics and task roles ask: “What?” and “Why?” PROCESS dynamics and process roles ask: “How?”

8. Task Roles Information giver Information seeker Initiator Opinion giver Elaborator Consensus seeker Clarifier Standard setter Representative

9. Process Roles Encouraging Gatekeeping Listening Harmonizing Yielding Accepting Supporting

10. Communication Process EncodesDecodes Message

11. Communication Barriers Facts Feelings Values Opinions

12. Overcoming Communication Barriers Seek first to understand Seek then to confirm Seek then to be understood

13. Feedback Giving itGetting it Be specific Get the details Be descriptive Resist the urge to defend Be timely Use the feedback Be regular

14. Causes of Team Conflict – Differences Personality Values Perspective Goals Culture

15. Conflict Strategy – Competition When quick action is necessary When unpopular actions must be implemented When you know you’re right When options are not possible

16. Conflict Strategy – Collaboration When you can’t compromise When you’re learning When you need to merge different views When you want to gain commitment When you want to improve relationships

17. Conflict Strategy - Avoidance When a more important issue is pressing When you need to let people cool down When you need more information When others can resolve the conflict more effectively

18. Conflict Strategy - Accommodation When you find that you’re wrong When issues are more important to others

19. Conflict Strategy – Compromise When opponents are committed to different ends When you want to achieve temporary settlements to complex issues When you want a solution quickly

20. Steps to Managing Team Conflict Set goals Consider options Remove barriers Make agreements

21. Decision Making Strategy Clarify purpose Establish criteria Generate options Compare options Identify risks Rank risks Make the decision

22. How will we make decisions? Decision by authority Decision by minority Decision by majority Decision by consensus Decision by unanimity

23. Problem Solving Strategy Define the problem Identify the future state Identify driving and constraining forces Analyze forces Identify measures of success Develop plan of action Implement Follow - up

24. Self-Authorized Team Leadership - Assumptions All team members practice some degree of self- authorized leadership. Self-authorized leadership is applicable to all team members. Not all team members are effective self- authorized leaders. Self-authorized leadership can be developed.