1. Employment Service Assessments Presentation by Melinda Hatton, Branch Manager, Job Seeker Assessments and Mature Age Programs 13 August 2013

2. Agenda What is an ESAt? Overview of ESAts to date Volumes Recommended Program Referrals Medical Conditions Barriers Recent changes Opportunities for Improvement Job seeker preparation Barrier Management Tool (BMT) ESAts and Ongoing Provider Servicing NBN Trial of Video Assessments DHS Youtube Videos

3. Employment Services Assessment (ESAt) Identifies barriers to employment, work capacity and support needs Recommends interventions to address barriers Conducted by a DHS Assessor

4. ESAts Submitted by Month

5. ESAt Referral Result Chart

6. ESAt Medical Conditions

7. ESAt Barriers – Top 10

8. Barrier Management Tool (BMT) Just under 2.6 million barriers imported from ESAts and JCAs 24.5% of imported barriers have a status of ‘being addressed’ or ‘finalised’

9. Recent changes Assessment process and ESAt report reviewed at Newcastle JSA and DES provider forum. Escalation procedures introduced when a provider refers a job seeker for an ESAt and they cannot see any appointments. Introduced provider only diary appointments to remove competition between providers and DHS for available appointments. Assessors are now able to view EPP and BMT to see what servicing has been undertaken.

10. Future IT Changes Interventions Review of interventions identified redundancy Over 70 interventions suggested for removal Interventions will be more relevant

11. Opportunities for Improvement Preparing the Job Seeker for an ESAt Advise job seekers that the ESAt is to: Barriers to employment Capacity for work Help the provider to determine the most suitable work Medical evidence Explain to the job seeker that the assessment itself will not effect their income support.

12. Opportunities for Improvement Recommended Interventions Consider identified interventions when developing EPP Barrier Management Tool Tool to assist with view of Job Seekers’ barriers and interventions Provides a comprehensive list of all identified barriers Providers can add barriers Can be linked to the EPP

13. National Broadband Network Trial Commenced May 2013 The trial involved job seekers in a digital hub in Canberra being connected with an assessor at a digital hub in Kiama. The purpose of the trial is to: Test and demonstrate the use of High Definition Video Align assessor resources with ESAt demand Test as an alternative to phone assessments

14. DHS Youtube Videos Videos titles for providers include: Medical evidence for an ESAt Change of circumstances facility in ESS Videos titles for customers include: Employment Services Assessment (ESAt) ESAt outcomes Are you eligible for DSP How do I claim DSP Providing medical evidence for DSP

15. Questions