1. Getting to Know the Public Space Cleaner

2. Thoroughly vacuum al carpeting. Make sure carpets and free of stains and holes. Make sure walls and baseboards are free of stains, tears, and marks. Clean air vents and grills. Clean public rest rooms Practice teamwork at all times. Be alert to safety procedures at all times. Wash your hand after taking a break. SUPERIOR PERFORMANCE STANDARDS

3. Sick guest The public space cleaner will ask if the guest wants medical attention. If so, he or she will call the PBX operator and explain the situation right away. If the public space cleaner needs to clean up vomit, he or she will wear gloves, goggles, and aprons, and follow the other bloodborne pathogen safety procedures. HOW MIGHT A PUBLIC SPACE CLEANER RESPOND TO THESE UNUSUAL GUEST SITUATIONS?

4. Intoxicated guest If the public space cleaner sees a guest who has had too much to drink, he or she will call the PBX operator, the manager on duty, or a security staff member and tell him or her what was seen and where the guest is. HOW MIGHT A PUBLIC SPACE CLEANER RESPOND TO THESE UNUSUAL GUEST SITUATIONS?

5. Suspicious guest The public space cleaner will go to a safe place and telephone a manager or security department employee for help. HOW MIGHT A PUBLIC SPACE CLEANER RESPOND TO THESE UNUSUAL GUEST SITUATIONS?

6. Shampoo carpets Remove soil and stains from wall coverings and baseboards. Wash windows, casements, and shades. Dust high and hard-to-reach areas. Clean vents and fans. Vacuum under furniture that requires heavy moving. Clean and vacuum drapes. Clean carpet edges. Strip and wax hard floors. Remove gum from the underside of chairs and tables. Polish brass. Clean fabric on furniture. Wash lamp shades DEEP CLEANING TASKS

7. 1.True/False: When a public space cleaner sees an intoxicated guest, he or she should call the bartender right away to make sure the guest isn’t served any more alcohol. 2.True/False: When tasks take an entire shift to do, supervisors may ask public space cleaners to perform only deep-cleaning assignments that day. SECTION 13.1 QUIZ

8. 3. Which of the following is most likely considered a deep cleaning task? a.Vacuuming the lobby b.Cleaning vents c.Dusting the elevator SECTION 13.1 QUIZ

9. 4. Phillipe is vacuuming a guestroom hallway when he sees a guest stumble and then vomit on the carpet. What is the first thing he should do? a.Ask if the guest wants medical attention. b.Put on gloves and clean the vomit. c.Call security. SECTION 13.1

10. 5. Which employee cleans all areas of the property except guestrooms? a.Steward b.Guestroom attendant c.Public space cleaner SECTION 13.1