1. The Staffing Strategy Connection 2008 CareerXroads Sources of Hire Survey (2007 data collected during January, 2008) Gerry Crispin & Mark Mehler CareerXroads mmc@careerxroads.com www.careerxroads.com 732-821-6652 But…how did you get here?

2. The Staffing Strategy Connection Your Talent Supply Chain is Only as Good as Your Weakest Link WHAT do you measure? HOW do you measure it? If you shared your Source of Hire data with colleagues in operations or finance, how believable would you be?

3. The Staffing Strategy Connection How do you collect Source-of-hire data? (Check all that apply) Pull-down menus” on our online application form 88% Recruiter question during the interview 52% New Hire self- report during onboarding. 26% about 6% just “guess”

4. The Staffing Strategy Connection 20-50 Firms Respond 1,000,000-2,000,000 US employees 1,000,000-2,000,000 US employees 150,000-400,000 openings filled 150,000-400,000 openings filled Invite 150-200 Metrics CareerXroads Sources of Hire (2001-2007) 1,000-3,000 Recruiters and Sourcers 1,000-3,000 Recruiters and Sourcers 2007 200 49 1,010,000+ 303,000

5. The Staffing Strategy Connection What PERCENTAGE of your EXTERNAL Hires are EXEMPT?

6. The Staffing Strategy Connection What PERCENTAGE of your US workforce is Contract, Contingent & Part-time workers represent? What PERCENTAGE of your US workforce is made up of Contract, Contingent or Part-time Workers?

7. The Staffing Strategy Connection Is there F/T hiring being done in the US that you do not perform (or oversee) ? We Touch Every One Union Hourly Retail/Store Sales Locations Divisions

8. The Staffing Strategy Connection What best describes your situation for how you hire contingent and part/time workers?

9. The Staffing Strategy Connection - Recruitment is responsible for PT and Project hires, client area manages contingent and contract hires through contracts managed by our procurement department and we are not involved with that unless we convert that labor to a regular or PT hire (salaried and admin only) - We have dedicated sourcers targeting specific areas where the vendor struggles. Otherwise, we stay out of this area as much as possible - All contingent labor managed through our vendor - Our field managers directly hire contractors and per diems, recruitment offers some but limited support for contractors. - Our in-house recruiters fill company part-time positions; however, for hourly and professional contractors/contingent workers we have several vendors including a wide selection of diverse suppliers. - Internal TA employees work with contracted vendors. Database is separate from ATS. -We are not responsible for this area but help out when needed. Contingent (continued)

10. The Staffing Strategy Connection Are you Outsourcing all or part of your Recruitment Process? -Some of our craft hires are outsourced. -We outsource Research/Sourcing only for select Sr. positions -We plan to outsource hires in 2008. - We are evaluating whether RPO makes sense for any segments of our organization. -One division has an RPO arrangement in place currently -We use a firm to assist with high-volume Retail -Some of our craft hires are outsourced. -We outsource Research/Sourcing only for select Sr. positions -We plan to outsource hires in 2008. - We are evaluating whether RPO makes sense for any segments of our organization. -One division has an RPO arrangement in place currently -We use a firm to assist with high-volume Retail RPO is still in its early stages

11. The Staffing Strategy Connection The #1 Source Is Right Under Our Nose Internal Transfers and Promotions 30 % 34 % 32% 38 % 36 % 2007 2006 2005 2004 2003

12. The Staffing Strategy Connection Breakdown of External Sources of Hire Referrals Job Boards

13. The Staffing Strategy Connection Comparison of External Sources of Hire 28.2% 25.7% 12.5% 9.4% 4.8% 4.6% 3.8% 3.0% 3.3% 2.3% 1.2% 0.8% 0.7% 26.6% 33.0% 7.0% 6.4% 5.2% 6.9% 3.8% 2.3% 4.8% 2.7% 2.0% 0.5% NA 27.1% 24.8% 10.5% 7.4% NA 4.6% 5.6% 3.2 5.2% 3.2% NA 4.2% NA 200720062005

14. The Staffing Strategy Connection How many Referral hires are from sources other than Employees? Not Applicable from this source 0% from this source 10% from this source 20% from this source Alumni Referrals67.6% of the Companies responding 8.8% of the Companies responding 20.6% of the Companies responding 2.9% of the Companies responding Other Referrals (Vendors, Friends, Customers, etc.) 42.9% of the Companies responding 11.9% of the Companies responding 33.3% of the Companies responding 9.5% of the Companies responding 2007 Referrals = 28.2%

15. The Staffing Strategy Connection (2) (3) (5) (10) (15) <(20) How many Employee Referrals does it take to make a hire? Nothing else comes close! The % of Companies that report… 2007 Referrals=28.2%

16. The Staffing Strategy Connection Breakdown of Job Board Hires 2007 Job Boards = 25.6% Is this a credible source?

17. The Staffing Strategy Connection - RAPS (Regulatory Affairs) - ASWA (Amercian Society Women Accountants) - NBMBA (National Black MBA) - Medzilla (8), Biospace (3), Medreps (3) - Craigslist (89) - Dice, eFinanicalCareers, ColumbusJobs - Dice (14) Intelligence Careers (3) - Medzilla (24) HireHealth (6) Boston.com (5) -AALAS (1), Execunet (1), HireHealth ( 6) ismrm.org (1) Medzilla (3), NJ.com (5), njscpa.com (1), NSHMBA (1), ScienceJobs (1), Six Figure Jobs (1), Salary.com (15) - Military.com (8) - Entrepreneur.com (8) - 6Figures, Dice, Linkedin Indicate up to 3 niche sites you get the most hires from AND, if you can, indicate how many hires from each. Indicate up to 3 niche sites you get the most hires from AND, if you can, indicate how many hires from each. -. Craig's List (26), Dice (8) The Ladders (2) - Craigslist (40) Workopolis (18) - WashingtonPost Online SnagAJob JobCircle - WashingtonPost.com (26) - latpro - Bloomberg (6), eFinancial (5), Dice (3), SixFigures (2) - Craigs List, ASID, AIA - Call Center Careers (29), CallCenterJobs.com, ( 27), Craigslist (42) - Craigs List (9) HealtheCareers (4) - JobsInLogistics (4), jobboards.com (3), MediaBistro.com (3) - Absolutely HealthCare Speechpathology.com - ASTD (3), Six Figures (3), and Jobs in the Money (1) - “We have used 142 different niche sites over the past several years (not all this year) Craigslist stands out!

18. The Staffing Strategy Connection Do you have a contract to post jobs or search for resumes these major sites? Both

19. The Staffing Strategy Connection What is your approach to Direct Sourcing? Mining Internal Databases Mining Internal Databases Mining External Databases Mining External Databases Research, Cold Calling, etc. 2007 Direct Sourcing = 28.2%

20. The Staffing Strategy Connection Do you have a separate group of Sourcers? - We have contracted with third party vendors and contract recruiters - We have only x dedicated professional FT sourcers - We attempted to use the major sourcing company, but this was not as successful. - Plans for 2008 include the development of a sourcing group. - Division specific. - We have contracted with third party vendors and contract recruiters - We have only x dedicated professional FT sourcers - We attempted to use the major sourcing company, but this was not as successful. - Plans for 2008 include the development of a sourcing group. - Division specific. 42.0% 58.0% Yes No

21. The Staffing Strategy Connection DIRECT SOURCING Comments - Currently our ATS search algorithm is unreliable and ineffective and we have shifted our internal database from being a first choice in direct sourcing to second choice behind purchased databases. - We prefer Email marketing to targeted lists. - Direct sourcing efforts aren't specifically tracked. - Company tends to rely on vendors for cold calling due to its conservative position on the practice. - In limited cases we have partnered with third-party vendors to provide sourcing support - We have a dedicated sourcing that supports corporate roles. - Networking, referrals from hiring managers are followed up as a priority. Sourcing is still evolving

22. The Staffing Strategy Connection What % of your college graduate hires are NOT directly hired from college campuses. 2007 College= 5.6%

23. The Staffing Strategy Connection What is “ALL OTHER”? - None (5) - Most of them we don't know. (10) - Coop, Intern hires not in source data; - 878 hires did not indicate source of hire within (ATS) - 920 hires indicated "other" as source within (ATS) - Remainder of hires are unknown. - Radio, TV, Other non-print media, professional Associations, - Community Associations - Targeted email campaigns – Outplacement - Candidates that were migrated from our old ATS. - Unknown. we have limited tracking - Professional Associations - Unfortunately our “Other” group is very large because a response is required in the drop down so a large number of people choose this response Require “other” to be explained not just identified A large “Don’t Know” destroys credibility The field must be filled to close the file

24. The Staffing Strategy Connection DIVERSITY hiring: How productive are each of the following sources for diversity hiring?

25. The Staffing Strategy Connection OTHER - AJE (5) - Our ATS vendor exports the data to the American Job Exchange - Our posting partner posts to multiple sites -. We are investigating a solution OTHER - AJE (5) - Our ATS vendor exports the data to the American Job Exchange - Our posting partner posts to multiple sites -. We are investigating a solution Since AJB has folded, How do you meet your Affirmative Action commitment to post local openings to local employment offices? Each recruiter Internal Admin Direct Employers Other We don’t 2.1% 10.6% 44.7% 19.1% 23.4%

26. The Staffing Strategy Connection 34% [expect to] hire fewer than 2007] 22% [expect to] hire more than 2007 44% [expect to] hire the same] Delta = 20,000 (10%) fewer hires in 2008 In 2008 will you hire more…or fewer?

27. The Staffing Strategy Connection What would you like to ask if you were benchmarking your colleagues at the end of this year (2008)? Send to mmc@careerxroads.com

28. The Staffing Strategy Connection We Wish You Good HUNTING! To reach Gerry & Mark mmc@careerxroads.com www.careerxroads.com 732-821-6652