1. Connected Member: Pre-Kickoff with National

2. Agenda 11:00 - 11:10 Introductions
11: :20 How ACP thinks about connected member (Tom R) (20 mins)
The vision
What is different from January ’13
11: :40 Enabling the vision for customers – experience and data (Jon A)
How would it work? Demo of the Use Case – check engine light
What are the components?
How do they match up and complement each other (Connected Member / Car and MVRM)
11: :50 Topics we would like to work on together (Tom R)
Translating vision and requirements into a shared project plan
Managing expectations among National, Clubs, ACP, Federation
What is achievable within 3, 6, 9, and 12 months
11: :10 Project constraints and drivers for National (Bill/Reid)
Review Matrix
Release schedules for 2013 / 2014
Current and future workloads
Resource availability and external contractors
Other strategic initiatives
12: :30
Discussion
Preparation for a working session

3. The Connected Vision

4. Connected Lives Virtual games and meetings
Music, video, news anywhere anytime
Stay in touch with friends and family
Deals near you based on your interests
Turn down thermostat from work
Monitor your fitness
Locate nearby friends
Find your car, your phone, or your pet
Flight delay alerts
Start your car from the train

5. The connected membership… better together
Travel
Repair
Insurance
Cars
ERS
We have an opportunity to create a connected membership - connecting the services we offer to provide greater value, done through the media and devices that our members prefer.
Discounts
Membership

6. Vehicle Ownership: The Opportunity
I hate getting upsold
I don’t know if I’m getting a fair deal
I don’t know what is wrong with my car
Can someone just take care of this for me
Owning a care is a headache
I don’t have time to breakdown
Breakdowns are unsafe, esp. with kids
How to save money on gas, insurance
I would like to be “green”
Trust, value, convenience,
empowerment
Safe, reliable, affordable
Safe, responsible
Value, Trust, Safe
Fair value
Sell
Buy
Learn
Drive
Maintain
Member
I worry about my teen’s safety
Where is my teen? My car!
Should grandpa still drive?
Discomfort selling, dealing with strangers
Are they trying to trick me on this trade-in?
Dislike haggling
How can I afford this?
Can I trust the seller?
Is it a safe car for kids?

7. Starting with the Connected Car
Safer, more reliable, less expensive vehicle ownership from transparently integrated data across touch points
Guru
Repair
Insurance
ERS
911
Telematics
AAA Cloud
(MVRM, MRM)
We will provide superior value by integrating vehicle information into our repair network, provide advice to consumers that empowers them to make better decisions, reduce the price and loss costs for insurance, improve the effectiveness of ERS and integration with repair, save lives, and provide members a one-stop location to view and take action on their vehicles.
On-line Garage

8. What is different from Jan. ‘13
Today
Focus
Telematics
Connected Car
Releasing
Products
Systems
Process
Innovation
PGP Lite
Organization
Independent
Interconnected, division of labor
Repair
Lynne Kenny
CCB+Telematics
Jeff Rulifson
Jen Bjork
Marketing
Stacie Mihalik
PMO
Tom Rideout
Jon Ahrens
Renee Kyte
TJ Adler

9. Work together on…. A credible connected car release Q1 ‘14
A shared project plan for mutual success
Reflects drivers/constraints
Build insight from repair shop floor
Design validation prior to Implementation
Managing expectations
Federation, National, Clubs, ACP
What is achievable
Milestones over next 3-18 months