1. © 2014 London Cross Cultural Learner Centre intercultural competency training program September 26, 2014

2. Which would you choose? We receive 11 million bits of information every moment. We can only consciously process 40 bits

4. Activity  Our biases about men and women

5. Implicit Association Test

6. Globalization and Workplace Diversity Global consumer market Diverse, connected and globalized world Foreign trained professionals

7. Immigrant Statistics Canada has the highest proportion of foreign-born population 20.6% Source: Immigration Portal http://immigration.london.ca

8. Workplaces that Work Complex systems Interactions Work Together

9. Diversity benefits workplace performance and organizational goals

11. Since 1968…  Excellence in newcomer settlement services  Global Education & Cultural Knowledge Centre

12. for GOOD

13. APPROACH

14. INDIVIDUAL BENEFITS  Our training program is uniquely organized to put the individual first

15. Training Module Summary SensitivityAwareness Fundamentals of Intercultural Competency Power Dynamics: Racism and Vulnerable Groups Intercultural Communication and Best Practices Systemic Discrimination: Hiring and Promotion UnderstandingCompetency

16. Activity  Our assumptions thanks a million cost an arm and a leg piece of cake show up pull off

17. Learning Outcomes Understanding each dimension to increase cultural awareness and sensitivity as well as modifying behaviours to build intercultural skills Affective Cognitive Behavioural

18. Helping you find solutions and achieve results! Teams working effectively together Achieve results and providing creative solutions Make diversity in the workplace a priority Effective Communication Strengthen professional relationships Develop Awareness and Understanding Conflict Resolution Increase productivity Increase ROI $

19.  Community Training Sessions  Group Sessions  Train-the-Trainer  Certificate Training Opportunities that work for you

20. Evaluation Process and Model Marketing FunnelSales Funnel Increased cultural knowledge & awareness Increased cultural competency & positive behavioural change

21. Service Delivery Model  One-on-One, Follow Ups

22. Call-to-Action!

23. Thank you! QUESTIONS?

24. Connect with me for more information: Katy Boychuk Intercultural Education Specialist London Cross Cultural Learner Centre (CCLC) T: 519.432.1133 ext. 365 | Fax: 519.660.6168 Cell: 519.697.3707 kboychuk@lcclc.org | www.lcclc.org kboychuk@lcclc.orgwww.lcclc.org