1. Copyright © shop4support.com Creating the Infrastructure for Self-Directed Support 6 March 2013

2. Copyright © shop4support Agenda 1.What is shop4support? 2.How are NLC involved? 3.What does it look like? 4.How does it work? 5.What does it mean for local people? 6.What does it mean for providers? 7.What does it mean for NLC? The eMarketplace project is highly innovative and forward- thinking. It will place North Lincolnshire at the very forefront of the personalisation agenda and will attract a lot of attention across the sector. However, such a bold project brings a number of challenges. shop4support has been developed specifically to address these challenges and form a valuable partnership with all of the stakeholders in the eMarketplace.

3. Copyright © shop4support Background – What is shop4support? The Think Local Act Personal agenda provides real scope for giving people true choice and control over their lives. With this comes a need for the development of a retail market; a place where needs and services can be exchanged locally, regionally and nationally in an efficient and effective way. However, a transformation of this size demands highly complex support systems that satisfy the requirements of all stakeholder groups – local authorities, providers, brokers and, most importantly, individual consumers. Needless to say, it is a tall order for even large authorities to tackle...enter shop4support. Delivering Sectorwide Outcomes Choice & Control Social Capital Commissioning & Market Management Safeguarding Brokerage & Budget Management Cashable Efficiencies

4. Rotherham Leeds Doncaster Sheffield Barnsley Bradford Calderdale East Riding Hull North Lincs North Yorkshire York Kirklees Wakefield Background - A solution that crosses boundaries... Manchester

5. Copyright © shop4support What does it look like?

6. Copyright © shop4support How does it work? The Connect to Support Journey

7. Copyright © shop4support What does it mean for local people? Look for information Look for local groups and activities Look for products and services Send messages to the sellers Buy products and services Leave a ‘review’ of things you have bought View or manage your Personal Budget The eMarketplace project is highly innovative and forward- thinking. It will place North Lincolnshire at the very forefront of the personalisation agenda and will attract a lot of attention across the sector. However, such a bold project brings a number of challenges. shop4support has been developed specifically to address these challenges and form a valuable partnership with all of the stakeholders in the eMarketplace.

8. What info can a local person find...?

10. How does someone do a search...?

11. Copyright © shop4support What does it mean for providers? Local groups and activities can be included at no cost; Other providers can build a ‘store’ on Connect to Support – see flier for further details – key points:  No setup or subscription charges  Funded by transaction fee on what they sell  They register online at www.connecttosupport.org  Opportunity for them to access new clients and markets We need as many different providers and products/services. The eMarketplace project is highly innovative and forward- thinking. It will place North Lincolnshire at the very forefront of the personalisation agenda and will attract a lot of attention across the sector. However, such a bold project brings a number of challenges. shop4support has been developed specifically to address these challenges and form a valuable partnership with all of the stakeholders in the eMarketplace.

12. How does a provider register...?

14. Providers questions...?

15. Copyright © shop4support What does a “directory” entry look like...?

16. Which providers are in the North Lincs ‘marketplace’...?

17. What is a provider’s “store”...?

19. What does a “product” look like...?

20. What if I need more info from the provider...?

21. I want to add it to my “basket” and buy it...?

22. I want to see what I bought...?

23. Copyright © shop4support What does it mean for NLC? Delivery of Info & Advice obligations Preferred route for self-funders / cash PBs Audit trail for spend by the individual Management info on usage, trends, buying patterns, exceptions Opportunity for driving ‘channel-shift’  Less reliance by citizens on NLC  Efficiencies in care management & back office Critical success factors:-  Stimulate supply: Provider engagement  Stimulate demand: Embed in customer journey The eMarketplace project is highly innovative and forward- thinking. It will place North Lincolnshire at the very forefront of the personalisation agenda and will attract a lot of attention across the sector. However, such a bold project brings a number of challenges. shop4support has been developed specifically to address these challenges and form a valuable partnership with all of the stakeholders in the eMarketplace.