3. DEMOGRAPHICS HIGHLIGHTS  154 in Attendance  Over 200 on waiting list  Average age-49  International-35.5%  Northwest-10%  Southeast-9.5%  Mid Atlantic-13.5%  Mid Central-5%  Midwest-14%  Western-12.5%  Healthcare-18%  Human Services-52%  Education-28%

5. Strategic Perspectives in Nonprofit Management Definition: Determines how your organization views and solves important issues. Putting “strategic” before the word “perspective” indicates a tactical carefully formulated approach

6. Case is presented Place yourself in the role of the decision maker Define the situation Probe underlying issues Compare different alternatives Suggest courses of action No simple solutions Incomplete information

7. THE WEEK IN REVIEW

8. MONDAY The Environment is changing don’t change your mission, change your strategy!

9. TUESDAY Let your successes run…cut your losses

10. WEDNESDAY LISTEN DIAGNOSEDESIGNDELIVER

11. THURSDAY Relevance “Changing lives, just not Smiles!”

12. FRIDAY PREDICT ANTICIPATE EXECUTE

13. SATURDAY A collection of programs however carefully put together is not the same as STRATEGY

14. IMPLEMENTING CHANGE MISSION EXCELLENT SERVICE CRITICAL CHALLENGES

15. DEFINING OUR MISSION’S IMPACT

16. Old Mission Statement Kids in Need of Dentistry’s mission is to provide high quality comprehensive dental care and education to kids in need throughout Colorado. New Mission Statement Kids In Need of Dentistry's Mission is to increase the health and happiness of Colorado’s children in need by eliminating dental disease through treatment and education.

17. CREATING AN EXCELLENT SERVICE ORGANIZATION The Four Service Truths 1. You can’t be good at everything 2. Someone has to pay for it 3. It’s not your employees fault 4. You must manage your patients

18. FACING CHALLENGES THAT ARE CRITICAL TO THE SUCCESS OF MY ORGANIZATION Is our mission to inward focus? Have we drifted off our mission? Do peripheral activities gain attention? Is our mission doable in a changing environment? Is tension between growth and quality mismanaged? Do we have unresolved conflicts within the organization? Is there misalignment with public interest?

19. KIDS IN NEED OF DENTISTRY'S CHALLENGES 102 Years Old History with schools Great Partnerships Committed Board of Trustees Only dental nonprofit that sees children Competition Larger Clinics Decrease in Foundation Funding Healthcare Reform

20. CONTACTS THANK YOU KIDS IN NEED OF DENTISTRY Julie Collett, RDH Executive Director 2465 S. Downing Street #210 Denver, CO 80210 303-733-3710 x111 www.kindsmiles.org MILTON MURRAY FUND FOR PHILANTHROPY c/o Rocky Mountain Adventist Healthcare Foundation 7995 E. Prentice Avenue, Suite 204 Greenwood Village, CO 80111 303-715-7610 HARVARD BUSINESS SCHOOL Strategic Perspectives in Nonprofit Management Email: executive_education@hbs.edu Telephone: 1-800-427-5577executive_education@hbs.edu