1. Toronto Hostels Training Centre (THTC)

2. Toronto Hostels Training Centre Toronto Hostels Training Centre Mission Statement To enhance the performance and effectiveness of individuals and organizations working with vulnerable communities through practical and progressive training initiatives To enhance the performance and effectiveness of individuals and organizations working with vulnerable communities through practical and progressive training initiatives

3. Toronto Hostels Training Centre Reasons THTC Established Result of three deaths (Eugene Upper, Irwin Anderson and Mirdalah-Aldin Koopani) within the shelter sector and subsequent inquest Result of three deaths (Eugene Upper, Irwin Anderson and Mirdalah-Aldin Koopani) within the shelter sector and subsequent inquest

4. Toronto Hostels Training Centre Reasons THTC Established (Cont’d) Desire to create a mandatory training program which establishes a standard, commonly held knowledge base and skill set for shelter workers across the sector Desire to create a mandatory training program which establishes a standard, commonly held knowledge base and skill set for shelter workers across the sector To provide opportunities for the exchange of ideas and best practices among shelter staff To provide opportunities for the exchange of ideas and best practices among shelter staff Improve staff interaction with service users Improve staff interaction with service users

5. Toronto Hostels Training Centre THTC established in September 1997 as a partnership between the City of Toronto Hostel Services Division and the Ontario Association of Hostels – Toronto Chapter THTC established in September 1997 as a partnership between the City of Toronto Hostel Services Division and the Ontario Association of Hostels – Toronto Chapter Federally Incorporated in November 27, 2000 Federally Incorporated in November 27, 2000 Registered Charity January 1, 2001 Registered Charity January 1, 2001

6. Toronto Hostels Training Centre Staffing Executive Director Executive Director Office Administrator Office Administrator Office Assistant Office Assistant Part-time Cleaner Part-time Cleaner

7. Toronto Hostels Training Centre Governance Board of Directors Board of Directors Challenges Challenges

8. Toronto Hostels Training Centre Funding Annual Funding from City of Toronto - $198,000.00 Annual Funding from City of Toronto - $198,000.00 Staff salaries and overhead expenses Staff salaries and overhead expenses Subject to annual review by the City Subject to annual review by the City Training Revenues from participant fees - yearly average range $193,000.00 to $210,000.00 Training Revenues from participant fees - yearly average range $193,000.00 to $210,000.00 Facilitator/trainer costs, handouts, catering (when possible) Facilitator/trainer costs, handouts, catering (when possible)

9. Toronto Hostels Training Centre Revenue Breakdown Total Revenue for 2008 - $405, 096.00 Total Revenue for 2008 - $405, 096.00 City Funding - $198,000.00 City Funding - $198,000.00 Training Fees - $192,701.00 Training Fees - $192,701.00 Special Project Funding (HPI) - $2359.00 Special Project Funding (HPI) - $2359.00 Memberships - $7425.00 Memberships - $7425.00 Interest - $4611.00 Interest - $4611.00

10. Toronto Hostels Training Centre Expenses Breakdown Total Expenses for 2008 - $438, 221.94 Total Expenses for 2008 - $438, 221.94 Materials and Service - $183, 587.10 Materials and Service - $183, 587.10 Transportation and Communication - $14,144.51 Transportation and Communication - $14,144.51 Other Expenses - $8236.09 Other Expenses - $8236.09 Building and Maintenance Services/Utilities - $3887.78 Building and Maintenance Services/Utilities - $3887.78 Mortgage and Related - $67, 865.09 Mortgage and Related - $67, 865.09 Salary Expenses - $146, 896.46 Salary Expenses - $146, 896.46 Catering - $10,739.66 Catering - $10,739.66 Special Projects (HPI) - $2865.25 Special Projects (HPI) - $2865.25

11. Toronto Hostels Training Centre Training Fees Member and Non-Member training rates Member and Non-Member training rates The member rate is $10 less than the non- member rate The member rate is $10 less than the non- member rate For example, a full-day session, on average costs either $57/$67, two-day training - $75/$85, half- day $42/$52 on average For example, a full-day session, on average costs either $57/$67, two-day training - $75/$85, half- day $42/$52 on average

12. Toronto Hostels Training Centre Client Breakdown Training priority given to City of Toronto shelter staff as dictated by THTC funding agreement Training priority given to City of Toronto shelter staff as dictated by THTC funding agreement 65% City Funded Shelters 65% City Funded Shelters 35% Other Organizations and/or individuals 35% Other Organizations and/or individuals

13. Toronto Hostels Training Centre Training Content First Priority: to implement training requirements outlined in the Shelter Standards First Priority: to implement training requirements outlined in the Shelter Standards Also provide additional training beyond Shelter Standards requirements Also provide additional training beyond Shelter Standards requirements Helps to increase THTC’s client base, service broader social service sectors Helps to increase THTC’s client base, service broader social service sectors

14. Toronto Hostels Training Centre Training Development Course Committee Course Committee Curriculum Committee Curriculum Committee Role THTC Board of Directors Role THTC Board of Directors

15. Toronto Hostels Training Centre Training Programs Training Calendar Training Calendar Benefit to Shelter staff Benefit to Shelter staff Certificate Programs Certificate Programs

16. Toronto Hostels Training Centre Trainers New instructor application process New instructor application process Hiring of instructors process Hiring of instructors process Instructor experience and curriculum Instructor experience and curriculum

17. Toronto Hostels Training Centre Partnerships On-site training partnerships On-site training partnerships Toronto Public Health Toronto Public Health Canadian Training Institute Canadian Training Institute Ontario Municipal Social Services Association (OMSSA) Ontario Municipal Social Services Association (OMSSA) Canadian Association of Mental Health (CAMH) Canadian Association of Mental Health (CAMH) Canadian Mental Health Association (CMHA) Canadian Mental Health Association (CMHA) Hincks/Delcrest Hincks/Delcrest ADET Inc. ADET Inc. Hy’N’Hancement Consulting Inc. Hy’N’Hancement Consulting Inc.

18. Toronto Hostels Training Centre Partnerships Cont’d Off-site training partnerships/equivalencies Off-site training partnerships/equivalencies University of Toronto, St. Michael’s College University of Toronto, St. Michael’s College Volunteer Lawyers Service Volunteer Lawyers Service The Chang School – Ryerson University The Chang School – Ryerson University Toronto Public Health Toronto Public Health Resources Exist for Networking and Training (RENT) Resources Exist for Networking and Training (RENT)

19. Toronto Hostels Training Centre Participation Policies Arrival/Attendance Arrival/Attendance Participation/Evaluation Participation/Evaluation Certification Standards Certification Standards

20. Toronto Hostels Training Centre Hostels Training Centre Certificate Mandatory Mandatory Standard First Aid and CPR Standard First Aid and CPR Crisis Prevention Training Crisis Prevention Training Documentation Skills Documentation Skills Workplace Hazards Information System (WHMIS) Workplace Hazards Information System (WHMIS) Anti-Racism/Anti-Oppression Anti-Racism/Anti-Oppression Transgender/Transsexual Training Transgender/Transsexual Training

21. Toronto Hostels Training Centre Hostels Training Centre Certificate Cont’d Electives Electives Case Management Case Management Conflict Resolution and Negotiation Skills Conflict Resolution and Negotiation Skills Cultural Diversity Cultural Diversity Exploring Urban Aboriginal Issues Exploring Urban Aboriginal Issues Mental Health An Overview Mental Health An Overview Motivational Counselling Motivational Counselling Substance Use Substance Use Hidden Disabilities Hidden Disabilities Ontario HIV/Substance Use (two day) Ontario HIV/Substance Use (two day)

22. Toronto Hostels Training Centre Thoughts on Entry Level Training Crisis Prevention (each agency deliver specific program) Crisis Prevention (each agency deliver specific program) Standard First Aid and CPR Standard First Aid and CPR WHMIS WHMIS Documentation Documentation Case Management Case Management Anti-Racism/Anti-Oppression Anti-Racism/Anti-Oppression Substance Use/Mental Health Substance Use/Mental Health

23. Toronto Hostels Training Centre Thoughts on Executive and Management Training Know basics as per entry level training Know basics as per entry level training Conflict Resolution/Mediation/Verbal de-escalation training Conflict Resolution/Mediation/Verbal de-escalation training Industry Standards Training (comparable to Ontario Occupational Health and Safety – Competent Supervisor Training) Industry Standards Training (comparable to Ontario Occupational Health and Safety – Competent Supervisor Training) Supervision Training/Supervision specific unionized settings Supervision Training/Supervision specific unionized settings Diversity Training Management Perspective Diversity Training Management Perspective Policy Development Policy Development Financial Training Financial Training Proposal Writing (if applicable) Proposal Writing (if applicable) Program Evaluation Program Evaluation Team Development Team Development

24. Toronto Hostels Training Centre Thoughts on Non-Profit Board Training Board Governance Training Board Governance Training Role and purpose, financial, legal obligations, ED board relationship, risk management, orientation agency/sector etc. Role and purpose, financial, legal obligations, ED board relationship, risk management, orientation agency/sector etc. Policy Development Policy Development Proposal Writing Proposal Writing Diversity Training Diversity Training

25. Toronto Hostels Training Centre Lessons Learned/Helpful Hints Stable Government funding and popular core training programs vital to financial feasibility Stable Government funding and popular core training programs vital to financial feasibility Encourage sector develop standard training and certificate program Encourage sector develop standard training and certificate program Engage sector to assist in setting standard training and curriculum development Engage sector to assist in setting standard training and curriculum development Offer training off-site at central venue Offer training off-site at central venue Training interactive, limit 20 participants Training interactive, limit 20 participants Use peer speakers within sessions/standardized patients Use peer speakers within sessions/standardized patients Train-the-trainer vs. non train-the-trainer Train-the-trainer vs. non train-the-trainer Clear/written registration/cancellation policies Clear/written registration/cancellation policies Partnerships Partnerships

26. Toronto Hostels Training Centre Success Quality of training provide at economical cost Quality of training provide at economical cost Support of funder through Quality Assurance and Shelter Standards requirements Support of funder through Quality Assurance and Shelter Standards requirements Key positioning of THTC take on new projects as assigned, assists financial viability Key positioning of THTC take on new projects as assigned, assists financial viability Strong staff – helpful and efficient Strong staff – helpful and efficient Welcoming, pleasant training environment Welcoming, pleasant training environment