2. Work Routines 大连理工大学出版社 Unit 10 世纪商务英语听说教程 3 （第四版）

3. Learning Objectives 1.To understand the main ideas and select specific information while listening. 2.To get familiar with important points about routine activities. 3.To talk about routine activities.

4. Contents Part I Active ListeningPart II Fun BreakPart III Additional ListeningPart IV Viewing & Speaking

5. Active Listening

6. Tapescript Exercise 1 Directions: Karen is complaining to Hilary about the amount of extra work she does. As you listen, fill in the table below with the specific information about the frequency of her office routines. occasionally ___________________ normally once a day ___________________ sometimes ___________________ often ___________________ rarely ___________________

7. 返回 (H—Hilary, K—Karen) H: Karen, have you got a few minutes? I’d like to have a word with you. K: Yes, of course, Hilary. H: I’ve heard that you have been complaining a bit about the extra work you are expected to do. So I thought we could perhaps discuss it and see if we can sort it out. Is that OK? K: Yes, it’s a good idea. H: OK, Karen, can you tell me what your problems are? K: Well, it’s just that I can’t manage to get through all my marketing work. I just seem to have too many other things to do. TAPESCRIPT

8. 返回 H: Go on. K: Well, first I often have to type letters for the departmental managers. H: You mean outside marketing? K: Yes, for Mr. Ford, when Cathy and Sally are too busy. H: I see. K: And then I sometimes have to type up minutes of meetings, which isn’t really my job at all. H: No, that’s not your job. Anything else?

9. TAPESCRIPT 返回 K: Well, then there’s the post. Occasionally I’m asked to sort through it. H: Do you ever have to distribute it? K: No, rarely. Helen does that normally. H: And how about dictation? K: Well, that’s normally once a day, but that’s not too bad because it’s usually in marketing so I don’t mind. It’s really all the other jobs that I get. H: I see, so the problems are mainly the letters — and typing the minutes. K: Yes, I suppose so.

10. Active Listening Exercise 2 Directions: Listen to the dialogue again and decide whether the following statements are true (T) or false (F). 1. Hilary wants to have a talk in Karen’s office because she wants to keep it more private. 2. The purpose of the talk is to blame Karen for her work. 3. Karen often types letters for Mr. Ford. 4. Cathy and Sally are both lazy employees. 5. Typing up minutes of meetings is Karen’s job. 6. Karen is the secretary of Marketing Department. 7. It’s Helen’s job to distribute the post. 8. Karen has to distribute mails every day. 9. The problems are mainly the letters — and typing the minutes. 10. How to solve the problem is not mentioned. T( ) F T F T F T T T F

11. Active Listening

12. Exercise 1 Directions: Hans gives a few more details about his working week. Listen to the dialogue and tick (√) Hans’s responsibilities. Tapescript √ √ √ √ √ √

13. 返回 (J—John, H—Hans) J: Can I ask you, please, just what your week’s work is like? H: First, Monday, I start to check all the balances in different currencies we have abroad, in different banks. Then we put them together on a list for a liquidity meeting. Then I meet people from the Finance Department and discuss these figures. Then we talk a little bit about the economic situation in the world. J: Are there any large differences in the exchange rates over the weekend? H: Yeah. One thing happens every week, late on Fridays in the United States, when we are closed here in Europe, and that’s the money supply figures. They present every Friday afternoon. TAPESCRIPT

14. 返回 TAPESCRIPT J: Mmm. H: And the Asian market starts on Monday, six hours before we start here in Europe, and they look at these money supply figures, and see if they’ll buy dollars or sell dollars. And then we start up in Europe about nine o’clock on Mondays. First, we check on the Asian market, and perhaps the movement of currency will continue here in Europe. It’s not certain, but mostly it’s the same tendency in Europe as in Asia. And when we close up here in Europe, about five o’clock in the evening, Americans have come in — about three o’clock our time. And it’s twenty-four hours’ work all over the world. J: OK. Well, Hans, thanks very much indeed. H: You’re welcome.

15. Active Listening Exercise 2 Directions: Listen to the following paragraph again and fill in the blanks with the words you hear. And the Asian market starts on Monday, (1) before we start here in Europe, and they look at these (2) figures, and see if they’ll buy dollars or sell dollars. And then we (3) in Europe about nine o’clock on Mondays. First, we (4) the Asian market, and perhaps the movement of (5) will continue here in Europe. It’s not (6), but mostly it’s the same (7) in Europe as in Asia. And when we (8) here in Europe, about five o’clock in the evening, (9) have come in — about three o’clock (10). And it’s twenty-four hours’ work all over the world. six hours ___________ money supply _______________ start up ____________ currency __________ check on ___________ tendency ____________ certain ____________ close up ___________ Americans ______________ our time ____________

16. Active Listening

17. Exercise 1 Directions: Listen to a report about a tight schedule for Mr. Higgins, Chief Executive Officer of Sunshine Company, and choose the best answer to each question. Tapescript 1. What means of transportation will Mr. Higgins take? 1 √

18. Active Listening Exercise 1 Directions: Listen to a report about a tight schedule for Mr. Higgins, Chief Executive Officer of Sunshine Company, and choose the best answer to each question. 2. Which country will Mr. Higgins visit? 2 √

19. Active Listening Exercise 1 Directions: Listen to a report about a tight schedule for Mr. Higgins, Chief Executive Officer of Sunshine Company, and choose the best answer to each question. 3. What’s the symbol of Sunshine Company? 3 √

20. Active Listening Exercise 1 Directions: Listen to a report about a tight schedule for Mr. Higgins, Chief Executive Officer of Sunshine Company, and choose the best answer to each question. 4. Where will he have his lunch? 4 √

21. 返回 A tight schedule awaits Mr. Higgins, the Chief Executive Officer of the American Sunshine Company, as he flies in here — Sydney, Australia tomorrow at 9:30 am on a two-day program. Nearly five programs are arranged for the CEO tomorrow alone and his programs for the next day before his departure after an overnight stay are not mentioned in his minute-to-minute program. The main purpose of his visit tomorrow is to lay the foundation stone for resort hotel at 10:00 am. He will later declare construction of the 600-room five-star hotel, at a cost of 300 million dollars for the benefit of the visitors in the next five years. TAPESCRIPT

22. 返回 TAPESCRIPT Mr. Higgins will later unveil the statue of a running horse, the symbol of the Sunshine Company at Higgins Research Institution in the east area at 11:00 am. One hour later, he will proceed to the Sunshine School and deliver a speech on the campus in front of the faculty and students. He will have a buffet lunch and brief rest at Shangri-la Hotel at 1:30 pm. From 2:30 pm, he will resume his itinerary with a visit to the local hospital, for the launching of the Sunshine Charity and participate in the program of 1,000-free surgeries under the Sunshine scheme. He will return to his suite of Shangri-la Hotel at 5:20 pm. There is no program for him later.

23. Active Listening Exercise 2 Directions: Listen to the passage again and complete the following timetable. airport ___________ laying the foundation stone _________________________ 1:30 _________ 5:20 _________ local hotel _____________

24. Fun Break Directions: Listen to an English song twice and fill in the blanks with the words you hear. Memory Not a sound from the pavement Has the moon lost her memory She is smiling alone In the lamplight The withered leaves collect at my feet And the wind begins to moan Memory All alone in the moonlight I was beautiful then I remember Let the memory Live again Every street lamp A fatalistic warning Someone mutters And a streetlamp gutters And soon it will be morning Midnight __________________________ I can smile at the old days __________________________ The time I knew what happiness was ________________________________ Seems to beat ________________________________

25. Fun Break Directions: Listen to an English song twice and fill in the blanks with the words you hear. I must wait for the sunrise I must think of a new life And I mustn’t give in When the dawn comes Tonight will be a memory, too Burnt out ends of smoky days The stale cold smell of morning The streetlamp dies Another day is dawning Touch me It’s so easy to leave me All alone with my memory If you touch me You’ll understand what happiness is Look Daylight __________________________ And a new day will begin __________________________ Another night is over __________________________ Of my days in the sun __________________________ A new day has begun __________________________

26. Additional Listening

27. Exercise 1 Directions: The following sentences are not arranged in the same order as presented in the passage. Listen to the passage once and rearrange them. 1. Get back before my children come home. 2. At my home office I connect to Europe and the US. 3. I have video conferences with other parts of Asia. 4. I take my three children to school. 5. Think about what we need to do to support the team in China. Tapescript →→→→→→→→ 4 ( ) 3 5 1 2

28. 返回 It starts early in the morning at my home office with connection to the US as it’s their early evening. I take my three children to school, then I sit with my blackberry in the car for an hour, hour-and-a-half, commuting with my driver, then it’s into the office for mostly either video conferences with other parts of Asia, or face-to-face with the working team here. I’m pretty hands- on at the moment because we’re building from the start, so I’d say between 9:30 and 6:00 it’s very focused on what we need to do to support the team in China, or that be setting up the IT systems, or that be dealer relationships, whether that be product offer — it’s pretty widespread at the moment. TAPESCRIPT

29. 返回 TAPESCRIPT What I’m trying to do now is (1) share my knowledge and get momentum (2) round subject areas across the business. It’s very, very (3) diverse, and it’s a lot of time spent with (4) thinking about our offer, thinking about our (5) promotion, thinking about our relationship with the architecture and (6) design community. It’s about (7) sharing and learning in equal measure. I attempt to get home before my children go to bed and then the evening (8) shift starts with Europe and then the US connection. (9) The importance of a home office and my blackberry is huge. The important thing is knowing when to put it down and shut it off. (10) I have a rule that at 9:00 p.m. it goes off, regardless.

30. Additional Listening Directions: Listen to a paragraph taken from the passage three times and write down the missing words or sentences. What I’m trying to do now is (1) my knowledge and get momentum (2) subject areas across the business. It’s very, very (3), and it’s a lot of time spent with (4) about our offer, thinking about our (5), thinking about our relationship with the architecture and (6) community. It’s about (7) and learning in equal measure. I attempt to get home before my children go to bed and then the evening (8) starts with Europe and then the US connection. (9). The important thing is knowing when to put it down and shut it off. (10) share _______ diverse _________ Exercise 2 round ________ thinking _________ promotion ___________ design ________ sharing _________ The importance of a home office and my blackberry is huge ________________ ______________________________________ shift ________ I have a rule that at 9:00 p.m. it goes off, regardless ____________________________________________.

31. Viewing & Speaking Useful Expressions for Work Routines  We have a standard meeting on Thursdays at 9:30 a.m..  In the morning, I usually attend meetings.  I type letters for the departmental managers almost every day.  I sometimes have to type up minutes of meetings.  Occasionally I’m asked to sort through the post.  Every Monday I check up all the balances in different currencies we have abroad.  I meet people from the Finance Department and discuss figures every other Friday.

32. Viewing & Speaking

33. Directions: Watch the video and answer the following questions. Videoscript 1. What’s the possible relationship between Mr. Watt and the woman? Boss and secretary. _____________________________________________________________________ 2. When will Mr. Watt meet with Sally? At two thirty. _____________________________________________________________________ 3. Will Mr. Watt attend the press conference or not? why? No. Because he has an urgent meeting with the Board of Directors at half past four. _____________________________________________________________________ 4. When will the marketing proposal be ready? It will be ready by tomorrow morning. _____________________________________________________________________ 5. Will Mr. Watt be free tonight? Yes. _____________________________________________________________________

34. 返回 (W—Watt, S—secretary) S: Good morning, Mr. Watt. Would you like me to brief you on your schedule for today? W: Yes, thanks. S: You are scheduled to meet Mr. Thompson of ABC Company at ten this morning. Then, you have a lunch appointment with Mr. Li. And Sally Jones from the Development Department would like to make an appointment with you this afternoon. She said you’d asked her to make a report on their project. W: Hmm. What’s my schedule like this afternoon? S: The earliest slot available is at two thirty. W: Then make an appointment for a meeting with her. S: OK, I’ll inform her. And this afternoon at four you are supposed to attend a press conference. TAPESCRIPT

35. 返回 TAPESCRIPT W: I’m afraid I can’t attend the press conference due to an urgent meeting with the Board of Directors at half past four. S: All right. Do you want me to cancel the reservation for you? W: Yes, thank you very much. By the way, do you have the marketing proposal ready? S: The proposal is being edited right now and I think it will be ready by tomorrow morning. W: Very good. What about tonight? Will there be time to clean off my desk? S: According to your planner, you are wanted to check on the Haier project tonight. W: No need. The design’s available. Now, where did I put the memos for last week’s meetings? Oh, there they are! S: Mr. Watt, do you have any other instructions? W: No, thank you.

36. Viewing & Speaking Directions: Watch the video again and get familiar with the characters in the dialogue. Then role play the characters in pairs. Directions: Suppose you are a secretary, and your partner acts as a sales manager. You are helping him/her to plan a schedule for the next week (the fourth week of this month). The main information has been given in the following table for reference, and you can make some changes as you like.

37. Viewing & Speaking

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