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Published byKyra Joel Modified over 9 years ago
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James Farley Vice President, Scion January 19, 2005
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Owner’s Passion Scion Exposed Owner Event February ‘04 Orange County, California
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Owner’s Passion
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Generation Y: Future of the Marketplace Generation Y – Will be within 5% of the Boomers in < 5 years 20% 5%
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Different Expectations Product Choice Customization Product Quality & Service
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How we tried to adjust: The Scion Story One to One Marketing Customer shares an intimate relationship with Scion Creative Engineering Democratize luxury and celebrate creativity Redesigning Retail Timeliness, transparency and salesperson knowledge
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Scion Internet Sites –Scion.com –Scionlife.com –Scion Evolution –Scion Magazine
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Scion Test Drives tC Unleashed
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Building a Community Scion Sessions Art Cars Aftermarket Shows Magalog Film Festivals
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Scion Advertising
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Creative Engineering
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Premium Compact Owners 35 and Under Are More Critical than Older Owners * Note: Premium Compact Owners Only Problems Per 100 40% J.D. Power and Associates Initial Quality Survey 2004
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Scion Accessory Strategy
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Shop in Shop
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Finance and Insurance Vehicle Purchase Time (minutes) J.D. Power and Associates Sales Satisfaction Study 2004 Note: Segment Average excludes Scion and Toyota
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For the industry, younger buyers clearly are more challenging to please Relationship Between SSI and Age Industry Average 846 J.D. Power and Associates Sales Satisfaction Study 2004
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Gen Y Becomes the Automotive Customer Are We Ready?
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