1. © 2010 Avaya Inc. All rights reserved. Speaker: Adam DaCosta Title: Combat Networks Date: November 24 th 2010 The Avaya Flare experience

2. People-Centric Business Communications 2010 Announcements Contact Center Core Avaya Aura Contact Center 6.0 Avaya Aura Call Center 6.0 (Elite) Automated Care Avaya Proactive Outreach Manager 2.0 Performance Solutions Avaya Work Force Optimization Avaya IQ 5.1 Contact Center Core Avaya Aura Contact Center 6.0 Avaya Aura Call Center 6.0 (Elite) Automated Care Avaya Proactive Outreach Manager 2.0 Performance Solutions Avaya Work Force Optimization Avaya IQ 5.1 Data Networking Ethernet Routing Switch Avaya ERS 8800 Wireless LAN Avaya WLAN 8100 Series Advanced Gateway Avaya AG 2330 Management Network Management Suite Data Networking Ethernet Routing Switch Avaya ERS 8800 Wireless LAN Avaya WLAN 8100 Series Advanced Gateway Avaya AG 2330 Management Network Management Suite Services Avaya Advisory Services Services Avaya Advisory Services Communications Architecture Avaya Aura ™ Messaging 6.0, Conferencing 6.0 Communication Manager 6.0 Session Manager 6.0, Presence Services 6.0 System Manager 6.0, System Platform 6.0 Session Border Controller 6.0 Avaya ACE™ 2.2 Avaya 96x1, 1603SW Deskphones Communications Architecture Avaya Aura ™ Messaging 6.0, Conferencing 6.0 Communication Manager 6.0 Session Manager 6.0, Presence Services 6.0 System Manager 6.0, System Platform 6.0 Session Border Controller 6.0 Avaya ACE™ 2.2 Avaya 96x1, 1603SW Deskphones Collaborative Conferencing Avaya Video Conferencing Solution Avaya Flare ™ Experience Avaya Desktop Video Device Avaya one-X ® Communicator 6.0 Avaya Aura ™ Collaboration Server Avaya web.alive Collaborative Conferencing Avaya Video Conferencing Solution Avaya Flare ™ Experience Avaya Desktop Video Device Avaya one-X ® Communicator 6.0 Avaya Aura ™ Collaboration Server Avaya web.alive April 2010 July 2010 Video Managed Services Video Professional Services Video Managed Services Video Professional Services 2

3. Analyst NDA Briefing © Avaya Inc. 2010. All rights reserved. 3 Agenda  Meeting Customer Needs  Breakthrough Collaborative Experience  Comprehensive Avaya Video Collaboration Solutions  Summary - Q&A

4. Analyst NDA Briefing © Avaya Inc. 2010. All rights reserved.4 Business Challenges Too Much Information Finding what you need “right now” amongst emails, calendars, blogs, files, websites, documents, … Agile business requirements, mergers & acquisitions Infrastructure and Applications Silos Applications not linked to communications tools Applications, people & info not readily available to all High cost to deploy new applications and capabilities Disparate directories, knowledge of roles and skills Highly distributed teams with challenging availability Rapidly changing locations, jobs, work modes Knowing and Finding the Right People

5. Market trends driving changes in communications 5 5 Blur between consumer and work environments Desktop transformation & evolution of devices Increasing complexity driving the need for greater interoperability

6. Analyst NDA Briefing © Avaya Inc. 2010. All rights reserved.6 Avaya People-Centric Vision Changing collaborative user experiences from document-centric to people-centric with the right tools for every user and process - multi-modal, multi-session, multi-device, context-aware Deliver Real-Time, People-Centric Business Communications

7. SIP Enables Next Gen Collaboration SIP 7

8. © 2009 Avaya Inc. All rights reserved.8 Evolution of Communications Architecture PastPresentFuture Core technology change drives fundamental architecture change

9. 9© 2009 Avaya Inc. All rights reserved. MX Avaya Aura™ Architecture – Tactic View CS1K 6.0+ o o o 3 rd Party PBXs System Manager MM VP Session Manager Avaya Aura Core SBC Service Providers SIP Trunks Media Servers Access Connection Application Session Manager Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy.© 2009 Avaya Inc. All rights reserved. Meridian 25.4 Sip endpoints o o o BCM or IPOffice Branches

10. 10© 2009 Avaya Inc. All rights reserved. MX Application Platform Avaya Aura™ Architecture – Strategic View App 3 rd Party SIP endpoints Application Platform App System Manager App MM VP CM Session Manager Avaya Aura Core Media Servers Access Connection Application Session Manager Avaya one-X ® SIP endpoints CM Feature Server

11. Why Video in UC Key elements  Easier for the user  Easier for IT  Less Expensive Drivers for Convergence of Video into UC Networks (1)  People operate video endpoints as they do other endpoints – dialing plan, directory, routing  Video inherits QoS, CAC, bandwidth mgmt, degrade or upgrade audio video  Single management system  Ability to blend multiple communications modes into business apps, e.g. web 2.0 (1) Compelling Case for Video; Wainhouse Research, April 2010 © Avaya Inc. 2010. All rights reserved. 11

12. Video Value Drivers Employee Satisfaction Video reduces travel More productive employees Lower environment impact for CO2 emissions Video Productivity of “in-person meetings” while never leaving the office Brings geographically dispersed teams together Faster decision making Share video & your content Costs savings Lower travel costs, leverage remote workers Video proven to shorten and 11 month project by 1 month* Business continuity when travel is impossible: grounded airlines, concurrent meetings Video Communications *2010 Aberdeen Research © Avaya Inc. 2010. All rights reserved. 12

13. Analyst NDA Briefing © Avaya Inc. 2010. All rights reserved. 13 Agenda  Meeting Customer Needs  Breakthrough Collaborative Experience  Comprehensive Avaya Video Collaboration Solutions  Summary - Q&A

14. Tomorrows Collaboration Brings All This Together 14 easy and intuitive device & directory independent contextual

15. What is the Avaya Flare  Experience ? 15 The power of Avaya Aura™ video collaboration … at your fingertips!

16. What is the experience? 16 It is your perceptions and responses that result from use

17. 17 Extending the Flare Experience Across Avaya and Non Avaya Devices Inconsistent user experience across hard and soft clients Avaya one-X Portal (browser) Avaya one-X Communicator Avaya one-X Mobile IP Phone Consistent UE delivered across portfolio Flare on 96X1 Avaya one-X Portal (Browser) Avaya one-X Communicator Fresh, new, consistent UE delivered on hard clients Flare EXPERIENCE YesterdayTodayTomorrow 17 Flare on ADVD

18. Many Contextual Experience © 2009 Avaya Inc. All rights reserved.18

19. Desktop Video Device Hardware Spotlight user interface Large HD monitor Multi-touch screen High quality audio and video conferencing Enterprise portability Fully integrated UC experience Innovative user experience Spotlight user interface Large HD monitor Multi-touch screen High quality audio and video conferencing Enterprise portability Fully integrated UC experience Innovative user experience Docking station with I/O ports and cable mngt Dual Gigabit Ethernet LAN ports RJ11 Headset and handset jacks Two USB 2.0 ports Integrated Sub-Woofer WiFi and 3G/4G modem ready Docking station with I/O ports and cable mngt Dual Gigabit Ethernet LAN ports RJ11 Headset and handset jacks Two USB 2.0 ports Integrated Sub-Woofer WiFi and 3G/4G modem ready 19

20. Use Cases/Customer Scenarios Executive Desktop “Seamless Collaboration” Making non-assisted video, voice and text conferencing practical Increase corporate decision-making speed and effectiveness Financial Services “Exceptional Customer Service” High-value customer branch/remote/kiosk interactions with experts Video-empower experts and brokers, and enrich customer experiences Healthcare “Exceptional Patient Care” Treatment and surgery review and advice discussions between specialists Improve speed and patient outcomes and simplify information sharing Legal Diverse legal teams video sharing, moving between sessions and side-bars Lower costs and increase effectiveness with continuously flowing sessions

21. Benefits:  Better results (intuitive and more complete, experience, rapid teaming)  Less effort (easy to use, administer, manage through integrated back-end)  Compelling economics (low bandwidth, low cost endpoints, productivity gains) Solution Description Avaya Desktop Video Device 21 CCMP Java SIP XMPP SIP PPM SIP Optional 3 rd Party Applications/Clients SIP

22. What is it? All of Avaya Aura 6.0 core on one server Connects to existing H.323 or SIP communications systems Supports up to 50 end points GA: Nov 30 th Customer Value Enables trials of Avaya MOJO ™, Avaya Video Conferencing Solution and other SIP-based applications Can “front end” existing environments for initial targeted users Proof Points Low cost, low footprint Easy to deploy with standard Avaya Aura System Platform tools Avaya Aura ™ Collaboration Server 22

23. Key Specifications Supported SIP EndpointsAvaya Video Conference Solution components, Avaya Desktop Video Device (powered by the Avaya [Mojo]™ Experience), and SIP enabled phones (96x1 series) VirtualizationAvaya Aura™ System Platform 6.0 Utility ServicesCommunication Manager Utility Services 6.1 Voice & Video PlatformCommunication Manager 6.0.1 Session ManagementAvaya Aura™ Session Manager 6.1 ManagementAvaya Aura™ System Manager 6.1 PresenceAvaya Aura™ Presence Services 6.0 Max. SIP Endpoints50 Remote Access & Alarming SAL (preferred) and VPN Server HardwareAvaya Aura™ Collaboration Server leverages Avaya Aura™ System Platform virtualization and Avaya sourced servers

24. Get Started Fast People-Centric Collaboration Avaya Desktop Video Device with Avaya Flare ™ Experience Avaya S8800 Conferencing Server Avaya one-X® Communicator 6.0 (now with SIP HD video) Avaya S8800 Collaboration Server x10 Avaya Aura™ Enterprise Edition User Licenses (x10) Avaya G430 Gateway x10 $59,995* (customer price) x10 Avaya Extension to Cellular and one-X Mobile Lite Avaya Aura™ Conferencing Standard Edition port Licenses (x6) Full Implementation 1 Year Software Support and 8x5 on-site Maintenance Complete Turn-Key Solution Avaya Video Collaboration Early Adopter Kit © Avaya Inc. 2010. All rights reserved. *Based on US Services implementation prices. Priced outside US may vary.

25. Capabilities HD Video End-to-end low cost HD video SIP HD video point-2-point between ADVDs SIP HD video point-2-point between ADVDs and one-X Communicators SIP HD video point-2-point between one-X Communicators Avaya Flare™ Experience - One intuitive interface Integrating voice, video, web conferencing, IM, presence, email, contacts, calendar, messaging, browsing, business applications and social networking Conferencing - Multi-party Voice Switched Conferencing (H.263) Multi-Modal Multi-Session Avaya Aura ™ for registration, administration, management Communicator Manager with an Advanced SIP feature set Share one number for desk and mobile device Extension-to- Cellular and one-X Mobile Lite Voice and fax messaging Voice networking (SIP or H.323) to other CMs Rich Features

26. 26 © Avaya Inc. 2010. All rights reserved. Avaya Video Collaboration Early Adopter Kit Details Analyst NDA Briefing © Avaya Inc. 2010. All rights reserved. 26 IncludedDescriptionQuantity Avaya Desktop Video Device Highly differentiated Desktop Video Device, SIP-based, with a large 11.6” multi-touch screen. Comes with Video Device Base, extra base Power Supply 10 devices Avaya Flare™ User Experience Groundbreaking, next-generation workspace that delivers a uniquely compelling unified collaboration experience 10 clients Avaya one-X® UC All-Inclusive Including Avaya one-X® Communicator (now with SIP HD Video), Avaya Extension-to-Cellular, Avaya one-X Mobile Lite 10 seats Avaya Aura 6.0 Enterprise Edition Avaya Aura Communication Manager 6.x, Presence Services 6.x, Session Manager 6.x, System Manager 6.x, Communication Manager Messaging, 10 seats Avaya Aura Conferencing 6.0 Standard Edition Delivers multimodal conferencing in a single server package that is flexible, easy to manage, and cost-effective. 6 ports Avaya Collaboration Server, and Avaya Conferencing Server. On S8800 Servers The Avaya S8800 series common server is a powerful processing platform. Avaya Aura Collaboration Server uses System Platform virtualization to combine CM, SM, System Manager, Presence Services and Utility Services on a single server. AAC also uses a single server. 2 servers Avaya G430 Gateway Provides a cost effective, scalable, and secure platform for delivery of Avaya Aura™ Communication Manager-based IP telephony applications 1 gateway Installation Physical Deployment of Collaboration Server + SIP Video Endpoints + Avaya Aura™ Conferencing SE in a Single Site. 1 Project Management Project Management for Collaboration Server Implementation + SIP Video Endpoints, Avaya Aura™ Conferencing SE implementation and Video Network Assessment deployment 1 Video Network Assessment Sevices Video Network Readiness Assessment, prepare for video bandwidth and network traffic, assuming a Single Site implementation 1 Integration, Configuration and Testing Kick Off calls, Planning and Design and Video Integration with Avaya Aura™ Conferencing SE, Video Endpoints Integration with Collaboration Server. 1 1 year Software Support, 1 Year Hardware Maintenance provides 24x7 access to the Avaya Global Services Delivery team, valuable software updates, and minor releases for software applications. 8x5 on-site parts replacement EXPERT Systems monitoring S8800s, G430 Gateway 1 year Limited Time: Special Pricing available through Q2 FY11 (March 31 st ) Limited Quantity: Only 200 kits available Delivery: November 30 th ADVD, Collaboration Sever GA

27. Bandwidth Requirements Bandwidth for Video 352 X 288 CIF resolution would need about 384kbps of bandwidth for business grade video conferencing HD video will approximately quadruple this requirement Many variables can be compressed more than full motion frames altering the bandwidth requirements 2-way HD Video can range from 1 – 6 Mbps, each way Minimum bandwidth for an HD call would be 1Mbps each way 6Mpbs each way for max quality Minimize bandwidth requirements ADVD will dynamically adjust the video and audio quality based on the bandwidth available HD will be viewed best with bandwidth settings between 1 and 3 Mbit/s We will support bandwidth down to below 200kbit/s with lower quality 27

28. Analyst NDA Briefing © Avaya Inc. 2010. All rights reserved. 28 Agenda  Meeting Customer Needs  Breakthrough Collaborative Experience  Comprehensive Avaya Video Collaboration Solutions  Summary - Q&A

29. Avaya End-to-End Video Conferencing Enterprise Worker Small Workgroup Medium-Large Conf Room Integration with H.323 systems Complete Video Solution End-to-end low cost HD video, Low bandwidth Avaya Aura ™ for registration, administration, management Partner provided displays Content sharing Integration with other enterprise users & video systems Avaya Desktop Video Device Avaya one-X ® Communicator US$ 3,699US$ 21,999 © Avaya Inc. 2010. All rights reserved. 29

30. Avaya Video Conferencing Solution Avaya 1000 Series  Full family of easy to use and deploy SIP- based HD video endpoints  Add any 20”-65” HDMI HDTV  Single-display, dual-display, content sharing  Point-to-point, multi-point, built-in MCUs  Click-to-video with handheld remote  Centralized Avaya management  Connect directly to Avaya Aura ™ Session Manager 6.0  Interoperate with existing H.323 video systems through Avaya Aura ™ Avaya 1010 Avaya 1020 Avaya 1040 2 displays, 4-port MCU Avaya 1030 2 displays Avaya 1050 2 displays, 8-port MCU 30

31. Multi-vendor Solutions are Key: Enabled by Avaya Aura™ Architecture Key Messages Avaya Aura TM is control point for delivering communications – video and voice -- across enterprises Avaya offers support for multivendor environments- interoperability & managed services Investment protection + innovation Key Messages Avaya Aura TM is control point for delivering communications – video and voice -- across enterprises Avaya offers support for multivendor environments- interoperability & managed services Investment protection + innovation © Avaya Inc. 2010. All rights reserved. 31

32. Avaya Video Conferencing Topology (Big picture) (1) Avaya Aura Communication ManagerR6.0, Deployed in Evolution Mode, SIP-H.323 Video Gateway Session Manager Avaya Aura ™ Core Session Manager Avaya one-X® Communicator SIP Avaya Video Conferencing Manager Avaya 10x0 SIP Video Endpoints SIP Environment Avaya Desktop Video Device H.323 Clients Avaya Aura™ Communication Manager Polycom H.323 Environment Polycom CMA Evolution Server (1) Avaya System Manager Polycom RMX (H.323) Avaya Aura™ Conferencing (Video MCU) Avaya Aura™ Presence Services Required for the Next Generation Collaboration Device and one-X ® Communicator © Avaya Inc. 2010. All rights reserved. 32

33. Superior Video Total Cost of Ownership Bandwidth Endpoints Infrastructure Avaya 1000 Series 50-60% lower List Price vs. TANDBERG 20-30% lower List Price vs. Polycom Polycom and TANDBERG require 50-73% greater bandwidth to deliver HD 720p 30 fps Resulting in up to $2,500 annual WAN network costs savings per endpoint (1) Avaya Aura ™, Common Audio/Video System Management, Bandwidth Management, Security, Presence, Directory (1) Assumes $300 / Mbps / month, and 20% WAN utilization for each endpoint. Data rates can be significantly higher in certain international markets © Avaya Inc. 2010. All rights reserved. 33

34. Analyst NDA Briefing © Avaya Inc. 2010. All rights reserved. 34 Agenda  Meeting Customer Needs  Breakthrough Collaborative Experience  Comprehensive Avaya Video Collaboration Solutions  Summary - Q&A

35. People-centric Business Communications From core architecture to user experiences to business impact Customers Partners Suppliers Avaya one-X ® Avaya one-X ® Communicator Avaya Video Conferencing Solution Avaya Flare™ Experience Avaya Managed Video Services Avaya Professional Services Power Communicator Visual Communicator Desktop Communicator Mobile Communicator © Avaya Inc. 2010. All rights reserved. 35

36. What Customers Like YOU Say is Important About Video End User Line of Business IT Communicate effectively with MY device of choice Communications that are built for me and are available anywhere Don’t repeat history - have it at your fingertips Resolve problems faster Increase my team’s productivity Get closer to my customers Faster time to market Rapid deployment of new features and applications to meet business needs Lower risk upgrades, implementations, and integrations Lower ongoing operating expenses and improved TCO © Avaya Inc. 2010. All rights reserved. 36

37. Summary and Next Steps Summary  Video is part of Unified Communication, Avaya has end-to-end video collaboration solutions  Openness, standards and interoperability are a must to succeed with video  Avaya Aura™ is the efficient communication core that extends UC and collaboration Next Steps  Are you considering video today?  Grow your video and UC applications integration  Avaya & Partners will help you succeed © Avaya Inc. 2010. All rights reserved. 37

38. Analyst NDA Briefing © Avaya Inc. 2010. All rights reserved. 38 thank you

39. Bandwidth Requirements Bandwidth for Video 352 X 288 CIF resolution would need about 384kbps of bandwidth for business grade video conferencing HD video will approximately quadruple this requirement Many variables can be compressed more than full motion frames altering the bandwidth requirements 2-way HD Video can range from 1 – 6 Mbps, each way Minimum bandwidth for an HD call would be 1Mbps each way 6Mpbs each way for max quality Minimize bandwidth requirements ADVD will dynamically adjust the video and audio quality based on the bandwidth available HD will be viewed best with bandwidth settings between 1 and 3 Mbit/s We will support bandwidth down to below 200kbit/s with lower quality 39