2. Six Sigma Management and Tools Pertemuan 21-22 Matakuliah: Perancangan Manajemen Mutu Tahun: 2009

3. Bina Nusantara University 3 Chapter 14: Six Sigma Management and Tools Reference: S. Thomas Foster, “Managing Quality: An Integrative Approach”, Second Edition, Pearson Prentice Hall, New Jersey, 2003

4. Bina Nusantara University 4 Six Sigma Management and Tools What is Six Sigma? Organizing Six Sigma DMAIC Overview, (Define, Measure, Analyze Improve, Control) Phase Taguchi Design of Experiments Background of the Taguchi Method The Taguchi Process Design for Six Sigma Lensing Six Sigma from a Contingency Perspective Discussion and Questions

5. Bina Nusantara University 5 What is Six Sigma? Six-Sigma Variation Sigma Level and ppm Defects Six Sigma Effectiveness

6. Bina Nusantara University 6 DMAIC Overview Define, Measure, Analyze Improve, Control

7. Bina Nusantara University 7 Taguchi Design of Experiments Design of Experiment (DOE) Robust Design Concept Design Parameter Design Tolerance Design

8. Bina Nusantara University 8 Background of the Taguchi Method Taguchi Definition of Quality Quality Loss Fuction

9. Bina Nusantara University 9 The Taguchi Process Problem Identification Brainstorming session Experimental Design Experimentation Analysis Conforming Experiment

10. Bina Nusantara University 10 Lensing Six Sigma from a Contingency Perspective Lack of leadership by champions Misunderstood roles and responsibilities Lack of appropriate culture for improvement Resistence to change and the six sigma structure Faulty strategies for deployment Lack of data

11. Bina Nusantara University 11 Discussion and Questions Case 14-1: –The Neiman-Marcus Cookie