1. Making Every Contact Count – ‘Sector Style’ Sharon Palmer Chief Executive

2. Making Every Contact Count RAWM Style INFORMATION INFLUENCE REPRESENTATION BROKERAGE

4. Making Every Contact Count ‘Nothing new under the sun’ Mind the gap A growing support based sector market: Health Trainers and Champions Patient advocates and champions Advice centres, information bureaus, helpline services One stop health centres, community hubs, healthy living centres No decision about me without me

5. Making Every Contact Count ‘what does it need?’ A cradle to grave market Local knowledge and intelligence Flexible commissioning arrangements Organisations collaborating Not a specialist team as one size does not fit all A feedback loop to identify gaps and needs

6. Making Every Contact Count ‘Sector based provider market’

7. You+ is a new lifestyle shop in the centre of Chelmsley Wood offering services by: Solihull Integrated Addiction Services Age UK Solihull Carers Centre Solihull Healthy Minds North Solihull Weight Management Solihull NHS Stop Smoking Service Making Every Contact Count ‘A local response – You+ Health shop’

8. Help and advice for stopping smoking: Breastfeeding support and antenatal information: Weight management: Sexual health: Health MOTs Health trainers: Solihull Healthy Minds: Advice for carers: Advice for older people: Alcohol awareness and misuse support: Hearing Aid Service: Healthy walking:

9. For more information contact: RAWM Website:www.rawm.org.ukwww.rawm.org.uk Email:rawm@rawm.co.ukrawm@rawm.co.uk Making Every Contact Count ‘Sector Style’