1. Kerry Palmer copyright 2012 Presenter: Kerry Palmer: Cert Con res., Cert Restorative Practices Cert FMC West Coast Mediation Webinar Courses

2. 2 Kerry Palmer Copyright 2011 West Coast Mediation Services Courses Offered Negotiation Strategies Assertion: Respectful Messages Dealing with the Difficult Co-Worker Webinar ModulesWest Coast Mediation The art of Questioning Providing Feedback Effectively

3. Copyright 20103 Kerry Palmer Copyright 2012 West Coast Mediation Services Our Courses: We offer a variety of courses suitable for both personal and professional growth. Each module is 1.5 hours in duration. This makes them ideal for a busy lifestyle. Courses range from 1 module to 4 modules in length. West Coast MediationWebinar Modules

4. Copyright 20104 Kerry Palmer Copyright 2012 West Coast Mediation Content is clear and concise Personal insights into your approach to conflict. Evaluation of this approach. Strengths and areas for improvement. We will provide strategies and skills for positive and effective change. West Coast MediationWebinar Modules

5. Copyright 20105 Kerry Palmer Copyright 2012 West Coast Mediation Efficient and Effective Learning while at work or at home is efficient. Costs are reduced. Time away is reduced. Learning is concentrated. West Coast MediationWebinar Modules

6. Copyright 20106 Kerry Palmer Copyright 2012 West Coast Mediation Negotiation Strategies 4 modules take you step by step through the phases of a Negotiation Model. You will move from ‘Preparation’ to forming the ‘Agreement’. Information on best practices, considerations, and effective communication skills. West Coast MediationWebinar Modules

7. Copyright 20107 Kerry Palmer Copyright 2012 West Coast Mediation Dealing with a Difficult Co-worker This 2 module course supports those who experience challenges with colleges or clients. Strategies on how to self-manage. Setting limits on another’s behaviour. How to do so respectfully. West Coast Mediation Webinar Modules

8. Copyright 20108 Kerry Palmer Copyright 2012 West Coast Mediation Assertion: Respectful Messages This 2 module course deals with Aggressive, Passive, Passive Aggressive and Assertive Behaviours. Elements of Assertive Expression. Delivering your message clearly and respectfully. West Coast MediationWebinar Modules

9. Copyright 20109 “ Mastering others is strength. Mastering yourself is true power. Lao Tzu West Coast MediationWebinar Modules

10. Copyright 201010 Kerry Palmer Copyright 2012 West Coast Mediation Providing Feedback Effectively This 1 module course will look at the purpose of providing feedback. The challenges to providing feedback. Do’s and don’ts of feedback. Skill sets required to deliver effective feedback. West Coast MediationWebinar Modules

11. Copyright 201011 Kerry Palmer Copyright 2012 West Coast Mediation The Art of Questioning This 1 module course will look at closed and open questions. How to be genuinely curious. Achieving clarity and understanding through tracking and probing, West Coast MediationWebinar Modules

12. Copyright 201012 Kerry Palmer Copyright 2012 West Coast Mediation Supports We also offer ongoing supports for those that are seeking personal coaching related to the content. The goal is to address any concerns or challenges that relate to the learning and it’s incorporation. West Coast Mediation Webinar Modules

13. Copyright 201013 Kerry Palmer Copyright 2012 West Coast Mediation What we Provide A focused educational opportunity. Cost effective delivery. Practical and relevant content. West Coast MediationWebinar Modules

14. Each success only buys an admission ticket to a more difficult problem. Henry A. Kissinger 14Copyright 2011 Kerry Palmer Copyright 2012 West Coast Mediation West Coast Mediation Webinar Modules

15. Copyright 201015 Kerry Palmer Copyright 2012 West Coast Mediation Services Onsite Customized Training: Course Samples: Introduction to Conflict Resolution Mediation Training Working with Anger Youth Leadership & Assertion Empathy and Assertion Restorative Practices Process West Coast MediationWebinar Modules

16. Contact: Kerry Palmer Kerry_palmer@hotmail.com www.westcoastmediation.ca 16Copyright 2010 Kerry Palmer Copyright 2012 West Coast Mediation Services West Coast MediationWebinar Modules