1. Matakuliah : G1184 Travel Management Tahun : 2005 Pertemuan ke-: 7-8 Chapter 2 (Power Point 7.1) Pokok Bahasan: Intermediaries Materi:  The Nature of Intermediation  The Role of Retail Agent  The Role of Tour Operator  How to Find a Good Travel Agent?  How to Find a Good Tour Operator?

2. Learning Outcomes Pertemuan ke 7-8 (Power Point 7.2) Pada akhir pertemuan ke 8, diharapkan mahasiswa akan mampu : membandingkan beberapa cara penjualan produk perjalanan kepada customer (TIK 6) membandingkan fungsi dan peran travel agent dengan tour operator (TIK 7) menerangkan syarat-syarat menjadi travel agent yang baik (TIK 8) menjelaskan syarat-syarat menjadi tour operator yang baik (TIK 9)

3. (Power Point 7.3) TM 2 Tour Operator vs. Travel Agent (1) 1. What is a tour operator? (individual assignment, to be submitted on the 9 th session)

4. (Power Point 7.4) TM 2 Tour Operator vs. Travel Agent (2) 2. What is a travel agent? (individual assignment, to be submitted on the 9 th session)

5. (Power Point 7.5) TM 2 Tour Operator vs. Travel Agent (3) 3. What is the difference between a tour operator and a travel agent? (individual assignment, to be submitted on the 9 th session)

6. (Power Point 7.6) TM 2 Travel Agency (1) 1.What are the 4 ways to do before deciding to use a travel agent? (individual assignment, to be submitted on the 9 th session)

7. (Power Point 7.7) TM 2 Travel Agency (2) 2. What are the 2 differences between using a travel agency and using the airline ticket agent? (individual assignment, to be submitted on the 9 th session)

8. (Power Point 7.8) TM 2 Travel Agency (3) 3. Which way is better when buying an airline ticket, using a travel agency or using a ticket agent? (individual assignment, to be submitted on the 9 th session)

9. (Power Point 8.1) TM 2 A S T A (1) 1.What is ASTA? (individual assignment, to be submitted on the 9 th session)

10. (Power Point 8.2) TM 2 A S T A (2) 2. What do the members of ASTA sell? (individual assignment, to be submitted on the 9 th session)

11. (Power Point 8.3) TM 2 A S T A (3) 3. What is the mission of ASTA? (individual assignment, to be submitted on the 9 th session)

12. (Power Point 8.4) TM 2 A B T A (1) 1.What is ABTA? (individual assignment, to be submitted on the 9 th session)

13. (Power Point 8.5) TM 2 A B T A (2) 2. How many tour operators and how many travel agencies have become the members of ABTA? (individual assignment, to be submitted on the 9 th session)

14. (Power Point 8.6) TM 2 A B T A (3) 3.How many percents of UK sold holidays has ABTA covered? (individual assignment, to be submitted on the 9 th session)

15. (Power Point 8.7) TM 3 Write a summary about the Interview with the travel agent from the video recording (multi media) ! (pair assignment, to be submitted on the 9 th session)

16. (Power Point 8.8) TM 4 Draw an outline of the office of the travel agency seen from the video recording (multi media) ! (pair assignment, to be submitted on the 9 th session)

17. (Power Point 8.9) TM 5 Write a report about the visit to a travel agency ! (individual assignment, to be submitted on the 9 th session)

18. (Power Point 8.10) TM 6 Take along a travel brochure, then evaluate it ! Write a report about it ! (Assignment #2 page 41) (group assignment, to be submitted on the 10 th session)