2. Reservation Week 4 Subject : V0206 – Administrasi & Operasional Kantor Depan Year : 2009

3. Bina Nusantara 3 Group Discussion Week 4 1.Discuss how reservations are a necessity for travelers 2.Discuss how reservations are a necessary marketing tool for hotels 3.Discuss Importance of a reservation system 4.Discuss the role of reservations in producing a profit in a hotel

4. Bina Nusantara 4 Case Study Week 4: Room Forecast Use the following data to prepare a rooms forecast for the first week of May for the Grand Hotel No. of rooms available = 600 No. of rooms occupied on April 31 = 300

5. Bina Nusantara 5 Case Study Week 4: Room Forecast 5/15/25/35/45/55/6 5/7 Departures200502005030050200 Arrivals200100 70175180 - Confirmed70%60%50%20%30%92%10% - Guaranteed30%40%50%80%70%8%90% Walk-ins40102010251025 No-shows (% of expected arrival) 0.02 0.010.01430.040.0223

6. Bina Nusantara 6 THANK YOU AND HAVE A GOOD DAY