1. Support Roundtable: The Raiser’s Edge Weekly Wrap-Up: Your Top 5 Questions January 29, 2010 Support Roundtable: The Raiser’s Edge Weekly Wrap-Up

2. Laurel Kenerson & Jennifer Murphy | Page #2 © 2010 Blackbaud Support Roundtable: The Raiser’s Edge Weekly Wrap-Up Support Roundtable: The Raiser’s Edge Weekly Wrap-Up: Your Top 5 Questions Presenters: Laurel Kenerson and Jennifer Murphy, Product Support Leads – Fundraising Solutions The presentation consists of 5 main topics. We will compile questions during each topic and answer them in an open Q & A after each section.  To ask a question in Live Meeting: 1.Click Q & A on the toolbar 2.Type your question in the box 3.Click Ask We will be emailing you a copy of this presentation, and it is also available for download through this LiveMeeting.

3. Laurel Kenerson & Jennifer Murphy | Page #3 © 2010 Blackbaud Support Roundtable: The Raiser’s Edge Weekly Wrap-Up Today’s Agenda  How to reconcile The Raiser's Edge to The Financial Edge (BB203570) How to reconcile The Raiser's Edge to The Financial EdgeBB203570 Q & A  How to prepare Donor Acknowledgement Letters (BB519) How to prepare Donor Acknowledgement Letters BB519 Q & A  What are Action Tracks and how to create them (BB18724) What are Action Tracks and how to create themBB18724 Q & A  How to pay a pledge or matching gift pledge (BB51020) How to pay a pledge or matching gift pledgeBB51020 Q & A  Error: Word cannot start the converter Mswrd632.wpc or Error: Method ~ of object ~ failed when running mail merges (BB708164) Error: Word cannot start the converter Mswrd632.wpc or Error: Method ~ of object ~ failed when running mail mergesBB708164 Q & A  Additional Resources Additional Resources  More Q & A (time-pending) More Q & A

4. Laurel Kenerson & Jennifer Murphy | Page #4 © 2010 Blackbaud Support Roundtable: The Raiser’s Edge Weekly Wrap-Up How to reconcile The Raiser's Edge to The Financial Edge Reports in The Raiser’s Edge  Account Distribution Report (BB134378)BB134378 Provides a breakdown, by General Ledger accounts, of gifts in the specified date range  General Ledger Audit Report (BB205082)BB205082 Provides a list of gifts posted to General Ledger then deleted Reports in The Financial Edge  General Ledger Report (BB109130)BB109130 Provides a Detail or Summary report of account activity To view a demonstration of this report, click here.here User Guides  The Raiser's Edge and The Financial Edge: An Integrated Solution for Nonprofits Guide (PDF) The Raiser's Edge and The Financial Edge: An Integrated Solution for Nonprofits Guide Starting on page 57 (Reconciliation Tools section)  Subsidiary Ledger Reconciliation Guide (PDF) Subsidiary Ledger Reconciliation Guide Starting on page 47 (The Raiser's Edge section)

5. Laurel Kenerson & Jennifer Murphy | Page #5 © 2010 Blackbaud Support Roundtable: The Raiser’s Edge Weekly Wrap-Up How to prepare Donor Acknowledgement Letters For reference after this presentation, you can click here to view an informative 3-4 minute demonstration on this procedure!!

6. Laurel Kenerson & Jennifer Murphy | Page #6 © 2010 Blackbaud Support Roundtable: The Raiser’s Edge Weekly Wrap-Up What are Action Tracks and how to create them Used to track Moves Management (BB520946) in The Raiser’s EdgeBB520946  Refers to the system used to move a constituent from suspect to prospect to donor Action Tracks are a series of actions that you assign to a constituent, event, or appeal record For reference after this presentation, you can click here to view an informative 3-4 minute demonstration on creating Action Tracks!! For reference after this presentation, you can click here to view an informative 3-4 minute demonstration on assigning Action Tracks!! We also offer an online Moves Management in The Raiser's Edge class.Moves Management in The Raiser's Edge

7. Laurel Kenerson & Jennifer Murphy | Page #7 © 2010 Blackbaud Support Roundtable: The Raiser’s Edge Weekly Wrap-Up How to pay a pledge or matching gift pledge For reference after this presentation, you can click here to view an informative 3-4 minute demonstration on adding payments from Records!! For reference after this presentation, you can click here to view an informative 3-4 minute demonstration on adding payments from Batch!!

8. Laurel Kenerson & Jennifer Murphy | Page #8 © 2010 Blackbaud Support Roundtable: The Raiser’s Edge Weekly Wrap-Up Error: Word cannot start the converter Mswrd632.wpc or Error: Method ~ of object ~ failed when running mail merges You may experience this error when performing a mail merge after applying Microsoft Security Update KB973904 if Microsoft Office 2007 is installed.Microsoft Security Update KB973904 The Windows security update (KB973904), released on December 8, 2009, changed the way that Windows and third-party components can use the WordPad-to-Word 6.0 converter.KB973904 To correct this error, you will need to either uninstall the Microsoft Update, KB973904, or re-enable the converter by editing registry.  To uninstall KB973904: 1.Go to Start>Control Panel 2.Open Add/Remove Programs 3.Mark the Show Updates checkbox at the top of the screen 4.Browse to Windows - Software Updates 5.Look for Security Update KB973904 6.Click Remove

9. Laurel Kenerson & Jennifer Murphy | Page #9 © 2010 Blackbaud Support Roundtable: The Raiser’s Edge Weekly Wrap-Up Additional Resources Blogs/Forums: Tips and Tricks: Ringing in the New Year Mail Musings: Labels and Envelopes News You Can Use: Case-Sensitive Passwords in The Raiser's Edge 7.91 Constituent Corner: Creating Letters in Configuration Report Roundup: Do you send donors Annual or End of Year Tax Statements? FAQs: Raiser’s Edge 7 and Enterprise FAQs Knowledgebase: http://kb.blackbaud.com **Click here if you are having trouble logging into our website to access these great resources.**here

10. Laurel Kenerson & Jennifer Murphy | Page #10 © 2010 Blackbaud Support Roundtable: The Raiser’s Edge Weekly Wrap-Up Support Roundtable: Q&A

11. Laurel Kenerson & Jennifer Murphy | Page #11 © 2010 Blackbaud Support Roundtable: The Raiser’s Edge Weekly Wrap-Up How to find or reset your user name and password for Blackbaud's website To log in:  Click 'Please Log In' at the top right of any web page.  Enter your website user name and password.  Click Login. To retrieve your user name:  On the Log In screen, click 'Need your User Name?'  In the Email field, enter your email address and click Submit  If the email address you entered is in our records, we will send you an email with your User Name. The email also includes a link to reset your password, if applicable.  If the email address you entered is not in our records, the following message will appear: We were unable to find your information. Retype your Email Address and click Submit. If you need further assistance, contact us.contact us To reset your password:  On the Log In screen, click 'Need your Password?'  In the User Name field, enter your website User Name. If you do not know your user name, follow the instructions above.  Click Submit  We'll display the email address associated with your User Name and ask you to confirm it. If the email address is not yours, click Back in your browser to enter a different User Name. If the email address is yours, click Submit. You'll receive an email with a link to reset your Password.  Click the link in the email to open the Reset your Password web page. If you receive an error message saying the link is no longer valid, refer to Error: The link provided is no longer valid.Error: The link provided is no longer valid  Enter the information requested to reset your Password: The answer to your security question The characters as shown on the page A password that is at least six characters long and does not have any spaces Re-enter the password  Click Submit  You will receive an email confirming that your password was reset  To log in, click the Please Log In link in the top right corner