1. iRecruitment Support Model 15 th October 2008

2. iRec Home Page Search for Job Submit application View job, open all attachments (job description etc.) Click Apply Now and register Save for Later Upload documents Cannot see vacancies Cannot see attachments Problems registering Any error messages? Size limit? Want to delete doc? Want to amend uploaded doc? Regret or Shortlisted Interview or regretted Can I submit my application late? Has applicant received notification? End, rejected or appointed Has applicant received notification? Can an applicant resubmit having already withdrawn? Standard Support route: 1.Vacancy Administrator resolves – can access diagnostic reports from own responsibility 2.Super user – gains expertise, passes less onto.. 3.ICT Support Low volumeMedium volumeHigh volume Having problems with Save for Later APPLICANTAPPLICANT

3. Receive vacancy approval Create Vacancy template Close vacancy Enter vacancy details on system Paste vacancy template into job posting Save vacancy Amend vacancy Create links for job description and person spec Links paste in? Font of posting? Changes not reflected Standard Support route: 1.Local Superuser resolves 2.Super user – gains expertise, passes less onto.. 3.ICT Support Low volumeMedium volumeHigh volume Doesn’t appear on iRec site? Links don’t work,Font looks wrong Vacancy still appears on website VACANCY ADMINISTRATION

4. Standard Support route: 1.Local Superuser resolves 2.Super user – gains expertise, passes less onto.. 3.ICT Support Low volumeMedium volumeHigh volume Cannot open zip files Cannot read SRF* APPLICANT ADMINISTRATION Shortlisting View list of applicants View attachments Cannot see all applicants Some attachments not zipped? Some applicants have no attachments? Send for Shortlisting Attachments too big? Shortlisting email errors. Some applicants not in iRec Add Shortlisting criteria Shortlister receives email * Shortlister Record Form Change applicant status End applicant The statuses fire different emails Find vacancy Cannot find vacancy

5. Standard Support route: 1.Local Superuser resolves 2.Super user – gains expertise, passes less onto.. 3.ICT Support Low volumeMedium volumeHigh volume The system keeps a count of the number of times a request has been sent APPLICANT ADMINISTRATION Reference Request View list of applicants View referees Not all applicants are there Referees are missing Send reference request No response from referee Resend reference request * Shortlister Record Form Find vacancy Cannot find a vacancy