1. Designing and delivering great customer experience and developing lateral perspectives on retail and brand

2. 09.10-09.40 Prf. Chris Edger, Multi-Unit Leadership, Birmingham City Business School, 'The Holy Trinity of hospitality product design' 09.40-10.00 David Pardoe, Retail Manager, Birmingham Mailbox, ‘Delivering value added retail experience" 10.00-10.30 Adrian Frid, Retail Director, Miller & Carter, ‘Delivering value added customer experience’ 10.30-11.00 BREAK to include Fashion Flash Mob 11.00-11.15 Angela Burman, Birmingham Made Me Retail Collective, Mailbox, ‘The culture and approach of entrepreneurship as a collective’ 11.15-11.40 Richard Vickery, Birmingham Store Manager, Harvey Nichols, 'Delivering a remarkable retail experience' 11.40-11.55 Emma J Shipley, Award Winning Designer, 'From BIAD to London Fashion Week and beyond' 11.55-12.15 Deborah Hepburn, Managing Director, RBH, Founder, Young British Designers 12.15 – 12.30 Martin Uhlarik, UK Design Director, MG SAIC 12.30-12.45 Iain Acton, BMM-University Collaboration ‘Think Different’

3. Academic Programmes Graduate BA (Hons) Fashion Design BA (Hons) Textile Design BA (Hons) Fashion Retail Management BA (Hons) Product Design BA (Hons) Interior Design BA (Hons) Interior Product Design Postgraduate Fashion and Textile Design Masters Programme Fashion Media Masters Programme MA Product Design MA Interior Design MA Design Management MA Design and Visualisation MPhil / PhD

6. Shopping, or more generally retailing, is one the world’s largest and most innovative human enterprises - the shopping experience touches everyone on the planet. Modern shopping has always been dynamic, but at this time the tectonic plates of global retailing are shifting - in some cases dramatically so. These shifts have different origins; economics, globalisation, technology, driven above all else by the changing nature of consumer attitudes and aspirations. All these will be transformational in both mature and emerging markets.

7. ‘I shop therefore I am’ Barbara Kruger