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Published byAndrew Bellew Modified over 9 years ago
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IVR & M ISSED C ALL
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What is IVR?
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W HAT IS IVR? Interactive Voice Response (IVR) helps to migrate from the traditional human-perplexed interactions To Efficient, Caller-friendly & Automated Phone communication.
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W HAT IS M ISSED C ALL ? Customer Calls to a company IVR cuts the call Owner SMS E-mail SMSE-mail
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W HAT IS M ISSED C ALL ? Your customers do a missed call to your number at Zero cost to them. Your Customer receive SMS response, a call back instantly. Zero cost and Zero wait-time for your customer. Increase your customer satisfaction. Don't lose a lead because your agents were busy with other clients.
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R ETAIL – O UTLETS, S TORES AND S HOPS Running successfully with great products, distribution channels and offline partnerships Customers phone calls during peak business hrs is a. ………….CHALLENGE Looking for improving operation on the call
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S MART RECEPTIONIST A Smart Receptionist to give professional touch with prompt response Anytime and Everytime!!!
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N EVER M ISS CUSTOMERS !!!
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Q UICK & E ASY O RDER
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O RDER CONFIRM & D ELIVERY TIME
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O PINION ABOUT PRODUCTS AND S ERVICE Get real-time inputs on how your Shop is performing Quick to setup opinion Polls for various Point of contact
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S IMPLICOM PACKAGES IVR Missed call SMS service
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T HANKS !
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B ACKUP SLIDES
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L IVE E VENT V OTING Make any Event more interactive by Live Voting & results. Best is Its completely free for the end User.
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D ISCOUNT COUPON D ELIVERY Deliver special offers and coupon codes This is through your SMS response just at a Missed Call
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C USTOMER F EEDBACK A quick Feedback from your Customers About any service or product at any point of contact like Delivery of Order.
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U SER V ERIFICATION Verify the User and Mobile Number This is by asking to give a Missed Call on your number
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R ATING S YSTEM Companies procure multiple MissedCall numbers One corresponding each rating to automate customer rating process.
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C ASH O N D ELIVERY Ecom Portals with COD facility can verify the Buyer before Order is confirmed, reduces fraud cases.
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O PT - IN L IST B UILDING Building a 100% genuine opt-in List for SMS updates This is absolutely possible with MissedCall verification before registration.
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I NFORMATION P ULLING Your Subscribers Gave a Missed call Pull in any information via SMS on demand like latest Stock update
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C ALL BACK Your customer gives a Missed Call to your number. an automatic Call back and Call patch feature making everything as simple as 1-2-3 for you.
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T HANK Y OU !
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