1. HED 460 Stores of the Year Winners 7-Eleven Harmon’s Supermarkets Best Buy U.S. Marine Corps Bath & Body Works

2. HED 460 7-Eleven Accounting component Cost savings due to less paper and courier services POS phase – item level info Centralized price file/suggested retail Deviations analyzed

3. HED 460 7-Eleven Handheld computers Scan items View past history Place orders – orders consolidated for efficient distribution Better decision making

4. HED 460 Harmon’s Supermarkets Thin-client technology PC with no hard drive – depends on another machine for operation Adds security Works like a mainframe Access to software/files is secured by host

5. HED 460 Harmon’s Supermarkets Intranet Training Communication Time and attendance Pricing and merchandising processes, soon

6. HED 460 Best Buy JDA’s Arthur Planning Helps reduce inventory levels Maintains SKU-level data Analyze category level data Inventory turn increased 2 ½ times Removed 30 days of inventory from supply chain

7. HED 460 U.S. Marines New POS units New financial system Data base system Eliminates inaccuracies Eliminates time of 2 people per location for inputting

8. HED 460 Bath & Body Works Videotape to determine if new POS system or legacy is better New was 50% faster Old system could not support multiple promotions Sort products by promotion – time consuming

9. HED 460 Bath & Body Works Price codes are input so scanning is correct Speeds transactions Training time ½ hour vs. 2-3 hours Transaction speed > 25-50%

10. HED 460 Internet Retailing Stock prices down Overcapacity is a problem Demands for government regulation/taxation growing Margins are thin Supplier relationships testier

11. HED 460 Internet Retailing Internet makes everyone a retailer Internet service providers (ISP’s) Suppliers as retailers Channel conflict Wal*mart and Home Depot More competition but core retail skills give retailers an edge

12. HED 460 Internet Retailing Market discipline is king Etailers must be customer-centric Business to consumer market models Individual product auctions (ebay.com) “name your price” offers (priceline) Buyer aggregation (mercata.com)

13. HED 460 Internet Retailing New technology influences Wireless Creates new channels of Internet access New applications in the home and on the road (GPS systems) Networked home TV, refrigerator as control centers

14. HED 460 Internet Retailing The fall out has started Etailers have closed virtual doors Boo.com, toysmart, RedRocket Some have trimmed portfolio Amazon, Kbkids, living Some have restructured ValueAmerica Some were close to going out of business Cdnow, Peapod, BeautyScene

15. HED 460 Internet Retailing Some categories are saturated Pets Petopia.com, Pets.com, Petstore,com, Petwarehouse.com, PETsMART.com Sporting goods

16. HED 460 Internet Retailing Strategies Destination site Category focus to focus on all things related to the category Relevant content Product reviews Advice columns Celebrity interviews News

17. HED 460 Internet Retailing Strategies Destination site, cont. Building community on-line – interaction Message boards Chat rooms Cdnow, Reel.com, PlanetRX, BestBuy

18. HED 460 Internet Retailing Strategies Multi-channel retailers Experience is paying off Three of top 10 etailing sites Q4 1999 are traditional “bricks and mortar” The Gap, Sears, Wal*mart are gaining Some pure-play e-tailers want to form alliances with store-based

19. HED 460 Top 10 E-tailers Q4 1999 Amazon.com eToys BN.com Cdnow Toysrus.com Buy.com KBkids.com JCPenney.com Qvc.com Egghead.com