1. Copyright © 2011 by John Wiley & Sons, Inc. All Rights Reserved Agenda Review chapter eleven Chapter quiz Discussion of quiz Opening activity Chapter twelve mini-lecture Questions and Answers Assignment Conclusion CHAPTER 12

2. Copyright © 2011 by John Wiley & Sons, Inc. All Rights Reserved CHAPTER 12

3. Copyright © 2011 by John Wiley & Sons, Inc. All Rights Reserved CHAPTER 12

4. Copyright © 2011 by John Wiley & Sons, Inc. All Rights Reserved CHAPTER 12

5. Copyright © 2011 by John Wiley & Sons, Inc. All Rights Reserved Develop special events within events to satisfy the needs of all guests and perhaps increase attendance Organize and conduct appropriate accompanying persons programs Promote principles of inclusiveness throughout your event plan and production Comply with the U.S. Americans with Disabilities Act and other International Equal Access Regulations Understand the differences between morals, laws, and ethics CHAPTER 12

6. Copyright © 2011 by John Wiley & Sons, Inc. All Rights Reserved Identify common ethical problems in the special events industry Avoid certain ethical problems Establish policies and procedures for ethical issues Identify and use industry ethical guidelines Appoint an “ethical brain trust” to guide your ethical decision making Web Site Example CHAPTER 12

7. Copyright © 2011 by John Wiley & Sons, Inc. All Rights Reserved CHAPTER 12

8. Copyright © 2011 by John Wiley & Sons, Inc. All Rights Reserved CHAPTER 12

9. Copyright © 2011 by John Wiley & Sons, Inc. All Rights Reserved CHAPTER 12

10. Copyright © 2011 by John Wiley & Sons, Inc. All Rights Reserved CHAPTER 12

11. Copyright © 2011 by John Wiley & Sons, Inc. All Rights Reserved Read and be prepared to discuss chapter thirteen. CHAPTER 12

12. Copyright © 2011 by John Wiley & Sons, Inc. All Rights Reserved CHAPTER 12