1. CID Introduction

2. CID&OOW Service Process Flow Chart

3. Surface – Painting Peel Off1 2 3 4 5
Damage
Comments
Repair Way
Exchange Parts
In Warranty
Out of Warranty
Painting peel off [Figure1-5]
LCD bezel or top case worn or painting peel off
Exchange or thicken the rubber -
Free
Exchange related parts
Charge
LCD cover or bottom case worn or painting peel off
Exchange related parts

4. Surface – Painting Peel Off6 7 8
Damage
Comments
Repair Way
Exchange Parts
In Warranty
Out of Warranty
Painting peel off [Figure 6-8]
X88V, F6VE LOGO painting peel off
Exchange or thicken the rubber
Exchange related parts
Free
Charge
F83 Series top case painting peel off
[Figure 8] -
Exchange related parts

5. Exchange related parts
Surface - Broken 9 10 11 12 13
Damage
Comments
Repair Way
Exchange Parts
In Warranty
Out of Warranty
Broken [Figure 9-13]
A8/Z99/Pro80 Series, LCD cover broken near hinge [Figure 9,10]
Exchange related parts -
Free
A8/Z99/Pro80 Series, hinge and stud broken
[Figure 11-13]

6. Exchange related parts
Surface - Broken 14 15 16 17 18
Damage
Comments
Repair Way
Exchange Parts
In Warranty
Out of Warranty
Broken [Figure 14-18]
X80/X81 Series, LCD cover broken near hinge
[Figure 14,15]
Exchange related parts -
Free
Charge
X80/X81 Series, hinge and stud broken
[Figure 16-18]

7. Exchange related parts
Surface - Broken 19 20 21
Damage
Comments
Repair Way
Exchange Parts
In Warranty
Out of Warranty
Broken [Figure 19-21]
F80/X82/F81/X85/F83/X88 Series, the hinge riveted broken
[Figure 19,20]
Exchange related parts -
Free
M51Tr hinge broken
[Figure 21]

8. Exchange related parts
Surface - Broken 22 23 24 25 26
Damage
Comments
Repair Way
Exchange Parts
In Warranty
Out of Warranty
Broken [Figure 22-30]
Not caused by hit or droped
TBD -
Caused by hit or dropped or customer induced
Exchange related parts
Charge

9. Surface - Broken 27 28 29 30

10. Surface - Cracks 31 32 33 34 35 36 Damage Comments Repair Way
Exchange Parts
In Warranty
Out of Warranty
Cracks [Figure 31-36]
The cracks expand from screw, the rubber not remove by customer
[Figure 31-33] -
Free
The cracks not expand from screw [Figure 34-36]
Charge

11. TOP Case Broken [Figure 37-42]
Surface - Broken 37 38 39 40 41 42
Damage
Comments
Repair Way
Exchange Parts
In Warranty
Out of Warranty
TOP Case Broken [Figure 37-42]
Caused by hit or dropped or customer induced
[Figure 37-39] -
Charge
Not caused by hit or droped
[Figure 40-42]
Free

12. Surface - Broken 43 44 45 46 Damage Comments Repair Way Exchange Parts
In Warranty
Out of Warranty
Broken [Figure 43-46]
M50Vn Touchpad broken
[Figure 43,44] -
Charge
K42Jr TOP Case stud broken, not noticeably contrived damage
[Figure 45,46]
Free

13. Bottom Case Broken [Figure 47-52]
Surface - Broken 47 48 50 51 52 49
Damage
Comments
Repair Way
Exchange Parts
In Warranty
Out of Warranty
Bottom Case Broken [Figure 47-52]
F3/X53/Z53 Series bottom case hinge broken, not caused by hit or dropped or customer induced
[Figure 47-49] -
Free
Caused by hit or dropped or customer induced
[Figure 50-52]
Charge

14. LCD latches drop off [Figure 53]
Surface - Broken 53
Damage
Comments
Repair Way
Exchange Parts
In Warranty
Out of Warranty
LCD latches drop off [Figure 53]
LCD latches drop off
Reinstall -
Free

15. Surface - Broken 54 55 56 57 Damage Comments Repair Way Exchange Parts
In Warranty
Out of Warranty
Broken [Figure 54-57]
F9 series hinge broken
[Figure 54,55] -
Free
X50C hinge loosened, rivet drop off
[Figure 56,57]

16. Battery Broken [Figure 58-62]59 60 61 62
Damage
Comments
Repair Way
Exchange Parts
In Warranty
Out of Warranty
Battery Broken [Figure 58-62]
Battery broken and no burned -
Charge

17. Battery 63 64 Damage Comments Repair Way Exchange Parts In Warranty
Out of Warranty
Battery latches broken
[Figure 63-64]
K40 Series Battery latches broken -
Charge

18. Keycap drop off [Figure 65]
Keyboard 65
Damage
Comments
Repair Way
Exchange Parts
In Warranty
Out of Warranty
Keycap drop off [Figure 65]
Keycap drop off (including its bracket)
Reinstall -
Free
Exchange the keyboard
Charge

19. Keyboard - Oxidation 66 67 Damage Comments Repair Way Exchange Parts
In Warranty
Out of Warranty
Keyboard Oxidation [Figure 66-67]
Liquid soak into the keyboard and the top case. -
Exchange the parts which was soaked by the liquid
Charge

20. KeycapTwist [Figure 68-70]
Keyboard - Broken 68 69 70
Damage
Comments
Repair Way
Exchange Parts
In Warranty
Out of Warranty
KeycapTwist [Figure 68-70]
Keycap twisted heated by the outside -
Exchange the keyboard
Charge
Keycap twisted by other reasons
TBD

21. Keyboard / Touch Pad Abraded71 72 73 74
Damage
Comments
Repair Way
Exchange Parts
In Warranty
Out of Warranty
Keyboard or Touch Pad abraded [Figure 71-74]
Keyboard or Touch Pad was polished by the abrasion. -
Exchange the keyboard or Touch Pad
Charge
The sign on the keyboard or Touch Pad was drop off

22. Adapter – Surface Damaged75 76
Damage
Comments
Repair Way
Exchange Parts
In Warranty
Out of Warranty
Adapter surface damaged [Figure 75-76]
Adapter surface has water mark or melted or broken. -
Exchange the adapter
Charge

23. Adapter – Surface Damaged77 78 79
Damage
Comments
Repair Way
Exchange Parts
In Warranty
Out of Warranty
Adapter surface damaged [Figure 77-79]
Adapter surface broken and no burned -
Exchange the adapter
Charge

24. Adapter – Surface Damaged81 80 82 83
Damage
Comments
Repair Way
Exchange Parts
In Warranty
Out of Warranty
Adapter surface damaged [Figure 80-83]
Adapter surface and not caused by hit or customer induced -
Exchange the adapter
Free

25. Adapter – Cable Damaged84 85 86 87
Damage
Comments
Repair Way
Exchange Parts
In Warranty
Out of Warranty
Adapter Cable damaged [Figure 84-87]
Cable broken and the plastic outside abraded -
Exchange the adapter
Charge

26. Adapter – Cable Damaged88 89 90 91 92
Damage
Comments
Repair Way
Exchange Parts
In Warranty
Out of Warranty
Adapter Cable damaged [Figure 88-92]
Cable port burned -
Exchange the adapter
Free
Cable port broken
Charge

27. Adapter – Label Damaged93
Damage
Comments
Repair Way
Exchange Parts
In Warranty
Out of Warranty
Adapter label damaged [Figure 93]
Label removed, scribbled or damaged seriously -
Exchange the adapter
Charge

28. Mouse – Surface Damaged94
Damage
Comments
Repair Way
Exchange Parts
In Warranty
Out of Warranty
Surface Damaged [Figure 94]
The surface of the mouse split or damaged. -
Exchange the mouse
Charge

29. Cable Damaged [Figure 95-96]
Mouse – Cable damaged
Cable
twisted
Wire
broken 96 95
Damage
Comments
Repair Way
Exchange Parts
In Warranty
Out of Warranty
Cable Damaged [Figure 95-96]
Cable twisted or wire broken -
Exchange the mouse
Charge

30. Label Damaged [Figure 97-98]
Mouse – Label Damaged
Label tear
up by
customer
Label damaged
and
disassembled 97 98
Damage
Comments
Repair Way
Exchange Parts
In Warranty
Out of Warranty
Label Damaged [Figure 97-98]
Label tear up by customer or disassembled after damaged -
Exchange the mouse
Charge

31. ODD – Mechanical Damaged99
Damage
Comments
Repair Way
Exchange Parts
In Warranty
Out of Warranty
Mechanical Damaged [Figure 99]
The hook broken, damaged or missed so that the ODD couldn’t read the disk. -
Exchange the ODD
Charge

32. ODD – Mechanical Damaged
ODD tray out of shape
ODD bracket broken
100
101
102
Damage
Comments
Repair Way
Exchange Parts
In Warranty
Out of Warranty
Mechanical Damaged [Figure ]
Includes: ODD bracket broken, ODD tray out of shape, data cable damaged, etc. -
Exchange the ODD
Charge

33. Separate from the main machine and damage
ODD
Separate from the main machine and damage
103
Damage
Comments
Repair Way
Exchange Parts
In Warranty
Out of Warranty
Separate from the main machine [Figure 103]
ODD separates from the main machine, data cable damaged -
Exchange the ODD
Charge

34. LCD 104 105 106 107 108 Damage Comments Repair Way Charge
LCD Broken [Figure ]
Panel crack and mural are considered caused by drop, press or misuse
Replace the panel
Yes

35. LCD Showed Abnormal [Figure 109-114]
110
111 43
112
113
114
Damage
Comments
Repair Way
Charge
LCD Showed Abnormal [Figure ]
LCD Showed Abnormal and mural are not considered caused by drop, press or misuse, no liquid inside - No

36. LCD 115 115 115 115 Damage Comments Repair Way Charge Black speck
[Figure ]
Black speck and mural are not considered caused by drop, press or misuse - No
Golden speck
Golden speck with black liquid crystals and light line
Yes

37. LCD 116 116 116 116 116 116 Damage Comments Repair Way Charge
Black speck
[Figure ]
Big black speck seems liquid crystals overflow and mural are not considered caused by drop, press or misuse - No

38. LCD 117 Damage Comments Repair Way Charge Rust [Figure 117]
The rim of LCD rust and mural are not considered caused by drop, press or misuse, no liquid inside - No

39. LCD 118 Damage Comments Repair Way Charge LCD bezel drop off
[Figure 118]
There are crack between LCD bezel and LCD panel, and mural are not considered caused by drop, press or misuse, no liquid inside - No

40. LCD 119 120 Damage Comments Repair Way Charge Liquid inside
[Figure ]
LCD Liquid inside -
Yes

41. Entry of foreign matter
LCD
121
Damage
Comments
Repair Way
Charge
Entry of foreign matter
[Figure 121]
Entry of foreign matter into LCD and mural are not considered caused by drop, press or misuse - No

42. I/O Port 122 123 124 Damage Comments Repair Way Charge
LAN connector broken
[Figure ]
LAN connector pins broken -
Yes

43. I/O Port 125 126 127 Damage Comments Repair Way Charge
USB connector broken
[Figure ]
USB connector pins broken and drop off -
Yes

44. I/O Port 128 129 Damage Comments Repair Way Charge
USB connector broken
[Figure ]
K40/K50/K70/F82/PRO88 series USB connector pins broken - No

45. I/O Port 130 131 132 133 134 Damage Comments Repair Way Charge
I/O Port broken
[Figure ]
Audio connector broken
DC Power Jack broken -
Yes

46. I/O Port 135 136 137 Damage Comments Repair Way Charge
DC Power Jack burned
[Figure ]
DC Power Jack burned and not caused by hit or customer induced - No

47. Machine Oxidation 138 139 Damage Comments Repair Way Charge
Liquid inside
[Figure ]
It may be caused by misuse, ex:
Customer try to self-repair and use wrong way to clean to get the oxygenation.
Splashed by liquid.
Check other parts and complete function first. Replace the damage parts
Yes

48. Machine Burned 140 141 Damage Comments Repair Way Charge NB Burned
[Figure ]
Require to check the cause of such case carefully and seriously. If unable to judge the endures responsibility, please feedback to ASUS HQ.
Replace the hole NB
TBD