1. Queen’s Libraries User Surveys Selected information from the Faculty and Student surveys June 2002

2. Faculty Survey Demographics 171 surveys returned (26%) –Male: 70% –Female: 30% –Average of 15 years of employment at Queen’s 25% under 5 years 38% 5-15 years 15% 16-25 years 22% over 26 years

4. Student Survey Demographics 373 surveys completed –Male: 40% –Female: 60% Faculty: mostly Arts & Sciences (62%) Year of study: 2 nd and 4 th (64%) 221 library card vouchers redeemed

6. % usage of Queen’s Libraries Percent

7. Satisfaction Levels - Faculty Staff ranks high in all libraries Services rank between 65% and 85% “satisfied” or “very satisfied” in all libraries Collections: –For all libraries, the largest percentage is “satisfied” –Largest percentage of “not satisfied” is at Bracken Library (18%) –Largest percentage of “satisfied” and “very satisfied” is at the Law Library (70%)

8. Satisfaction Levels – Faculty (cont.) Space ranks low in Art and Law Libraries Signage needs to be improved in Art and Law Libraries

9. Comments from Faculty The staff provides excellent service to support my work and the work of my students. Staffing levels must be maintained to preserve present service levels. Drastic levels of subscription cancellations [in Bracken] to journals imperil the entire teaching and research enterprise!!

10. Satisfaction Levels - Students Staff: for the most part, students are “satisfied” or “very satisfied” Services: high percentages are “satisfied” or “very satisfied” in most libraries Collections: –For all libraries, the largest percentage is “satisfied” –Largest percentage of “not satisfied” is at the Education Library (14%) –Largest percentage of “satisfied” and “very satisfied” is at the Law Library (67%)

11. Satisfaction Levels – Students (cont.) Space ranks low in Art and Law Libraries Signage needs to be improved in Art and Law Libraries

12. Comments from Students The staff are great! But please, more reference help desk hours. I cannot over-emphasize the fact that Queen’s Libraries need to subscribe to more journals. Beautiful spaces make for beautiful marks.

13. Frequency of Use - Faculty

14. Frequency of Use - Students

15. Most Important Services (in ranked order) Faculty Document Delivery Articles Computers to Access Library Web Site Circulation Photocopy Services Availability of Library Staff Reference and Information Services Students Reserve Individual Study Areas Computers to Access Library Web Site Photocopy services Group Study Areas Computers to Access Internet Sites

16. Least Important Services Faculty Computers for other software Colour printing Group study areas Laptop Internet connections Importance of B&W Printing Students Audiovisual Materials Library Instruction classes Computers for other software Doc Del-books Doc Del-articles

19. Information Literacy - Faculty 25% have consulted with a librarian about class assignments –Of these, 86% have found this collaboration useful (27%) or very useful (59%) 22% have arranged for in-class instruction by a librarian –Of these, 97% have found the instruction useful (37%) or very useful (60%)

20. Information Literacy – Faculty (cont.) If no in-class or in-library group instruction, why: –21% not aware of the service –26% aware that offered elsewhere in curriculum –41% think students have adequate skills

32. Final comments from Faculty The library is the “most critical” unit of a liberal education. Therefore the constraint of budget should affect the library only in the very last instance. Library staff do a wonderful job. [The library] is appreciated and worthy of funding priority. The library system is the jewel in the Queen’s crown. Well done!

33. Final Comments from Students Books are evil!!! Photocopying is far too expensive. Library hours need to be longer. Reserve fines are unreasonable. In my 4 years here I’ve been very satisfied with the libraries. The in-class presentations are very, very helpful!

34. Keep in mind that: Faculty survey not statistically relevant Certain departments were not well represented in both faculty and student surveys Graduate students not adequately surveyed Units may wish to discuss what specific data they would like to obtain for their strategic planning

35. What we have learned Faculty and students want more electronic resources Faculty members are concerned about collections Students want more and better computer access Library staff members are well appreciated by both faculty and students “Library as Place” is still very important for research and study

36. Next Steps Promote our resources and services better Educate both our students and faculty more in the use of our resources Ongoing user needs assessment is required for more specific and statistically valid results