1. Using the Web for Fast, Convenient Electronic Document Delivery Eric H. Schnell (schnell.9@osu.edu) Associate Professor Head, Information Technology Prior Health Sciences Library The Ohio State University

2. Web Delivery “The process of (re)distributing documents to the library customer using web technology”

3. ILL / Document Delivery Processes  Interlibrary loan  lending library to borrowing library  Document delivery  borrowing library to customer  Document delivery (future)  lending library direct to customer

4. Document Delivery Techniques  postal service  FAX  email  web

5. Document Delivery Techniques  Postal Service  labor intensive  postage/envelopes  slow turnaround

6. Document Delivery Techniques  FAX  photocopy and send  telecom costs  quality issues  labor intensive  shorter turnaround

7. Document Delivery Techniques  Email Attachments  scan and send  higher quality large files  ISP download speeds  single station availability  linear downloading  image viewers  attachment size limits  spam filters

8. Document Delivery Techniques  Web  scan and send  large files  higher quality  faster broadband speeds  Acrobat PDF viewer  multiple download locations  parallel downloads

9. Typical Document Processing Local Library Customer OCLC / DOCLINE Lending “A”Lending “B” IDD Email Lending “C” Postal Print Repackage Convert Postal Fax Email

10. Web Document Processing Local Library Customer OCLC / DOCLINE Lending “A”Lending “B” IDD Email Lending “C” Postal Convert Web Delivery

11. Web Delivery Infrastructure  Processing station  Scanning  Reformatting ( -> pdf)  IDD receiving  Customer alert system  Web server  Lots of storage space (2mb average per document)  Authentication scheme  Document self-destruct mechanism  Backup system

12. Web Delivery Benefits  simplified processes / workflow charts  telecom and supply cost reductions  anywhere, anytime availability  faster turnaround times

13. Copyright 2001 Thatch Bui Web Delivery Won’t Let This Happen ! PC & Pixel by Bui & Johnson Librarian

14. Thanks! E-mail: schnell.9@osu.edu schnell.9@osu.edu