1. FIL Conference Swansea July 2005 International IDS International Federation of Library Associations and Institutions – IFLA Jill Evans 6 th July 2005

2. Full voucher: standard payment for one transaction i.e. one loan or photocopy of 15 pages Half voucher: to be used as extra payment for photocopies of > 15 pages Each voucher has a unique 6 digit number Two types: Full voucher and Half voucher IFLA Vouchers

3. Full voucher valued at 8 euros Half voucher valued at 4 euros Unlimited validity so may be re- used Re-usable plastic IFLA Vouchers

4. Number of vouchers required Your invoice address and delivery address for vouchers Minimum order is 100 euros Contact Susan Schaepman at the IFLA office Susan.schaepman@ifla.org Obtaining Vouchers

5. Find the libraries holding the item Match the holding libraries to the IFLA voucher participating list- http://www.ifla.org/VI/2/p1/partcpnt. htm Email holding library with bibliographical information and IFLA voucher number Identify the item required How to use the vouchers

6. ESTONIA Estonian Academic Library, Tallinnill@ear.ee Medical Library of Estonia, Tallinnpeeli.mikelsaar@medli b.ee National Library of Estonia, Tallinnill@nlib.ee Tallinn Pedagogical University Library, Tallinn carolina@tpu.ee Tallinn Technical UniversityILL@lib.ttu.ee Tartu Universityloan@utlib.ee

7. Retention photocopy: post printed copy of email and voucher Update your ILL management system with voucher number/s Place the voucher and printed copy of email in the item to be returned Paying For The Supplied Item

8. Refund of 8 euros for full voucher and 4 euros for half voucher Handling charge of 12 euros Redemption information: bank account name, account number etc Redeem vouchers by sending them to IFLA HQ Surplus Vouchers

9. National Library of Scotland j.evans@nls.uk FIL@Swansea 6 th July 2005FIL@Swansea Jill Evans