1. INDIANA PUBLIC LIBRARY STANDARDS 590 IAC 6 EFFECTIVE JANUARY 1, 2011 Jennifer Clifton, Library Development Office

2. Why we have standards 2  Encourage libraries to maintain a minimum level of service.

3. The Purpose of Standards 3  Provide criteria for eligibility to receive state and federal appropriations

4. Affected funds include… 4  State technology grants  E-rate funds for Internet connectivity  Discounts on state-wide services for which the Indiana State Library charges (including INfoExpress)  PLAC distribution  Other state funds  LSTA grants

5. Library Classes 5  Class A - Libraries serving 39,999+  Class B - Libraries serving 10,001-39,999  Class C - Libraries serving10,000 or less

6. Three service designations 6  Basic  Enhanced  Exceptional

7. What do the standards cover? 7  Director certification  Collection expenditures  Continuing education  Hours of service  Programs  Computers  Library services  And more…

8. Disclaimer 8  See full text of standards for specific rules and details.

9. General requirements 9  Compliance with Indiana laws, including:  Public Library Law under IC 36-12.  Indiana Library and Historical Department Law under IC 4-23-7.  Other Indiana laws that affect municipal corporations.  Federal laws affecting employment practice  Facilities must be in compliance with local, state, and federal building, health, and safety codes  ADA Compliance

10. Boards and Directors 10  The library board and director shall maintain their separate functions as follows:  The board is responsible for governance and policy.  The director is responsible for administration, operation, and management of the library.

11. Policies and Plans Required by Law 11

12. Library Board By-laws 12  Purpose of board and operational procedures  Statements on:  Conflicts of interest  Nepotism  Review every 3 years  File with ISL within 60 days

13. Long-Range Plan 13  Covers 3-5 years.  The plan, updates, and revisions must be filed with the Indiana State Library.  At a minimum, the plan shall include the following:  Community needs and goals.  Measurable objectives and service responses  An assessment of facilities, services, technology, and operations.  An ongoing annual evaluation process.  Financial resources and sustainability.  Collaboration with other: public libraries; and community partners.

14. Technology Plan 14  Covers 3 years.  The plan, updates, and revisions must be filed with the Indiana State Library.  At a minimum, the plan shall include the following:  Goals and realistic strategy for using telecommunications and information technology.  A professional development strategy.  An assessment of telecommunication services, hardware, software, and other services needed.  An equipment replacement schedule.  Financial resources and sustainability.  An ongoing annual evaluation process.  An automation plan that conforms to national cataloging standards

15. Other required policies 15  Collection Development  Principles of access to all library materials and services E.g. ALA Bill of Rights  Public Service policies Circulation, including a fines and fees policy Internet use Must include CIPA if receiving E-Rate or LSTA funds

16. Personnel Policies 16  Employment practices, including: Recruitment Selection Appointment  Personnel actions  Salary administration  Employee benefits  Conditions of work  Leaves

17. Other personnel policies 17  Indiana State Personnel Department  www.in.gov/spd/2393.htm www.in.gov/spd/2393.htm  Chapter 10 of New Directors’ Manual

18. Other suggested policies 18  Disaster Recovery Plan for Computer Systems  Investment Policy  Purchasing Policy  Records Excepted from Disclosure Policy  Moving and Interview Expense Policy (If the library pays such expenses)  Travel Policy (again, if the library pays)  Refer to the Budget Manual for more info

19. Standards, continued 19

20. Directors  Must work full time (+/- 35 hrs)  Must meet certification level requirements  Dependent on Class (population) 20

21. Communications  The library shall provide the following means of communication with the public:  Phone number  An answering machine, voice mail, or other similar technology to provide operating hours of the library  E-mail address or contact through website  A means to provide copies to the public at each location  Technology available to transmit documents electronically or through phone lines (e.g. fax) 21

22. Library Websites 22  A website must include the following:  Hours of operation,  Physical address or addresses,  A map for each fixed service location,  Phone number, and  E-mail address.  Also:  Electronic resources provided free of charge to the citizens of Indiana by the state of Indiana, such as INSPIRE.  Public service policies including, but not limited to, circulation policies, fees, and Internet use.  Online public access catalog.  A calendar of events and programs (updated monthly)

23. Collection expenditures 23  Items purchased with operating funds and made available to patrons by the library for loan and reference, including:  Books  Audiovisual materials  Electronic media devices; and  Databases  7.5% minimum  Collection development plan

24. Continuing education 24  "Continuing education" means an approach to education that encourages dynamic and continuous learning.  The library shall provide support for continuing education for staff and trustees.  More information in Chapter 5 - Certification

25. Hours Open 25  “Evening hours” means the hours the library is open after 6:00 p.m.  “Weekend day” means the library is open at least four (4) hours per day on Saturday or Sunday.

26. Library Hours Table 26

27. Programs 27  A workshop, program, seminar, or outreach program sponsored by the library, in which the library's staff plays a significant role, including, but not limited to:  Technology  Informational literacy  Early literacy  Children's  Cultural programming

28. Library Programming 28

29. Public access computers 29  Minimum Internet connection speed of 1.5 Mbps per fixed service location.  For use of all persons, regardless of residency, per law and local policies  Each fixed service location with a wireless access point counts as ten (10) public access computers.

30. 30 Computers

31. Library Services 31  The library shall provide the following minimum services:  Acquisition, organization, and loan of print, audiovisual, digital, and other collections.  Availability of general collections to the public during regular library hours of operation.

32. Library Lending/ILL 32  Interlibrary loan is free of charge within Indiana (other than reimbursement for actual direct photocopy and postage costs), and each public library shall lend materials through at least 1 of the following:  OCLC Resource Sharing.  Evergreen Indiana.  Statewide reciprocal borrowing program.  Local reciprocal borrowing with at least 1 other public library district within the library district’s county or an adjacent county.

33. Delivery Services (INfo Express) Participate in the statewide delivery service provided by the Indiana state library with the following frequency: 33

34. Adult Services  Include the following:  Programs and reference services offered by a qualified individual holding the appropriate librarian certificate.  Knowledge of and access to reference materials, including INSPIRE.  A collection of materials for adults.  Space designated in the library for adult services.  Enhanced- (1) or more staff to serve at least part time as an adult services librarian by a qualified individual holding the appropriate librarian certificate at each fixed location.  Exceptional- (1) full-time equivalent staff member designated as an adult services librarian by a qualified individual holding the appropriate librarian certificate at each fixed location. 34

35. Young Adult Services  Include the following:  Programs and reference services offered by a qualified individual holding the appropriate librarian certificate.  Knowledge of and access to reference materials, including INSPIRE.  A collection of materials for YAs.  Space designated in the library for YA services.  Enhanced- (1) or more staff to serve at least part time as a YA services librarian by a qualified individual holding the appropriate librarian certificate at each fixed location.  Exceptional- (1) full-time equivalent staff member designated as a YA services librarian by a qualified individual holding the appropriate librarian certificate at each fixed location. 35

36. Children’s Services  Include the following:  Programs and reference services offered by a qualified individual holding the appropriate librarian certificate.  A collection of materials for children, parents, and caregivers in each fixed location.  Space in each fixed location designated in the library for children's services.  An annual summer reading program for a minimum of six (6) weeks at each fixed location.  Enhanced- (1) or more staff to serve at least part time as a children's services librarian by a qualified individual holding the appropriate librarian certificate at each fixed location.  Exceptional- (1) full-time equivalent staff member designated as a children's services librarian by a qualified individual holding the appropriate librarian certificate at each fixed location. 36

37. Special Services 37  “Special services” means library service for people who are:  Blind  Deaf; or  Physically disabled  Provide access directly, or through ISL, to large print books, Braille books, audio books, and enhanced media to patrons who are unable to read regular print, because of a visual or a physical disability.

38. Integrated Library System 38  An integrated library system with an online public access catalog available on the library's website.  Used to track:  Items owned  Circulation; and  Patron records

39. Purging Patron Files 39  The library shall purge or mark inactive unused library patron cards at least once every 3 years, deleting those patrons who have not used the card in the last 3 years and do not owe materials, fines, or fees to the library.

40. Completion of Annual Report 40  Annual report for the preceding calendar year must be submitted by February 1.  If any statements are falsified, may have to repay any funds received.  If any standards have not been met, AR includes a “Statement of intent to comply” where library can outline the library's intention and specific measures planned to reach the remaining requirements not met at that time.

41. Waivers 41  The Indiana Library and Historical Board may provide a temporary waiver, not to exceed 1 year at a time under the following conditions:  The library out of compliance with 1 or more standards.  The library submits an appeal to the Indiana State Library seeking a waiver and stipulating the reason or reasons for a temporary or 1 year waiver to be granted.  The request for a waiver illustrates unusual; unforeseen; or extreme circumstances beyond the library's control.