1. Maintaining Industrial Harmony at Work
Management objectives, role and strategy for achieving industrial harmony…

2. Harmony is achieved in the workplace only when the leaders determine what they want their organization culture to look like and then strategize to make it a reality.

3. “Where there is no vision the people perish”
the people throw off restraint…..
there is no discipline…..

4. Leadership establishes the….
Vision
Mission
Values

5. Leaders must… Set organization direction
Create the organization culture through personal discipline, respect for others, and following a personal development plan
Be held accountable
Model and demonstrate behaviors they expect
Establish and drive clearly defined standards of performance
Practice discipline and restraint
Coach and mentor; train and develop others

6. Focus on Goals Clear, actionable, measurable and specific goals
Unanimous focus
Common goals
Measurement
Benchmarking

7. Clearly defined roles for sub groups
Job descriptions
Performance assessments
Clearly defined expectations
Set clear standards

8. Shared resources Hard resources Soft resources Build Partnerships
People are a resource
Ideas
Experiences
Build Partnerships
Common access to resources

9. Frequent and Effective Communication
Who; What; When; Where; How
Meetings with planned agendas
Clear and concise communication
Keep it simple; meaningful; deliberate and planned
Build interpersonal communication skills

10. Consistent, united and enthusiastic effort
Set standards
Focus on the goal
Communicate the strategy
Communicate the benefit
Encourage, inspire and motivate
Reward and recognition
Share success stories
Build a win win culture
Take time to build relationship on and off the job
Career planning

11. Periodic and temporary suppression of the ego
Leaders don’t have all the answers
Shut up! Listen, Listen and listen some more
Seek personal development
Learn from others
Failure is not fatal
Forgiveness

12. Measure, assess, and face reality
Employee surveys
Customer surveys
Feedback
Focus groups
Round tables
Benchmark

13. Build a solid foundation….
Recruit and hire the right people
Enforce fair and equitable employment practices
Share the organization vision
Help employees to achieve their goals
Build an eager wantb
Promote from within when possible
Establish a talent pipeline

14. 12 critical management variables that drive all outcomes from the employee’s point of view…..
I know what is expected of me at work.
I have the materials and equipment I need to do my work right.
At work, I have the opportunity to do what I do best every day.
In the last seven days, I have received recognition or praise for doing good work.
My supervisor, or someone at work, seems to care about me as a person.

15. 12 critical management variables that drive all outcomes from the employee’s point of view…..
6. There is someone at work who encourages my development.
At work, my opinions seem to count.
8. The mission or purpose of my company makes me feel my job is important.
9. My associates or fellow employees are committed to doing quality work.
10. I have a best friend at work.
11. In the last six months, someone at work has talked to me about my progress.
12. This last year, I have had opportunities at work to learn and grow.

16. The most powerful variables are:
My supervisor or someone at work, seems to care about me as a person
At work, I have the opportunity to do what I do best every day
In the last seven days, I have received recognition or praise for doing good work.
BOTTOM LINE ….
We need caring Leaders!
We need caring Managers!

17. It takes a leader to raise up a leader...
“He followed his mentor everywhere he went, even where everyone else feared to tread. Why?
Because it takes a leader to raise up a leader. And in the end, he was able to take the people even where his mentor was unable to go.”

18. Challenges of Human Resources Management
Starts With the Leader
And
Ends with the Accountability of the
Leader…..