1. On-line Business Listing Application The OBL System September 12, 2011

2. Implementation  Designed & deployed 2000/2001  Intelligent Information Systems (now Farragut)

3.  Existing Users Web Login  New Accounts  CPA Access

4. Passwords

5. Listing Extension Business Existence

6. Owner/Business Information

7. Supplies & CIP

8. Add/Edit Schedules

9. Add a New Schedule

10. Add Leased Property Add Leasehold Improvements

11. Add North Carolina Counties

12. Review Listing

13. Contact & Affirmation

14. Confirmation

15. Processing Leaseholds If no Leasehold Improvements exist, the submission through the online listing program will automatically make the account ready for billing. When Leasehold Improvements exist, the account requires manual processing by staff to link the property to a schedule.

16. Reception & Usage  21% of accounts list through OBL – 6,526  49% of extensions granted online – 4,807  Estimated labor savings equal to 1.5 full time employees (with benefits)  Average growth in usage is 2% annually  New CPA Profile concept added for 2011 to address concerns of tax professionals

17. CPA Profile Signon

18. Create CPA Profile

19. CPA Profile Approval

20. E-mail Confirmation

21. CPA Signon

22. View Linked Business Accounts

23. Search & Link Business Accounts * Search by Situs option to be added prior to deployment *

24. Request Extensions & Change Account Passwords

25. Late Extension Request

26. Staff Maintenance

27. History of Changes

28. Questions Gwen Nicholson, Appraisal Collection Manager 919-856-5373 Susan Campen, Systems & Training Administrator 919-856-7250 Marcus Kinrade, Revenue Director 919-856-7107