1. eCitizenship / LORIS CZ1 eCitizenship for All / LORIS Project for Czech Cities National benchmarking study Jaroslav Šolc Renata Tomanová Prague City Hall, IT Department Václav Řepa University of Economics (VŠE)

2. eCitizenship / LORIS CZ2 Content Cities Motivation Methodology Procedure Evaluation, outputs Lessons Learned Czech Rep. population: 10.2 million 14 regions over 6 300 municipalities (more than ½ have less than 500 inhab.) 22 cities with population over 50 thous. 63 cities over 20 thous.

3. eCitizenship / LORIS CZ3 Statutory cities in Czech Rep. Brno České Budějovice Havířov Hradec Králové Jihlava Karlovy Vary Karviná Kladno Liberec Mladá Boleslav Most Olomouc Opava Ostrava Pardubice Plzeň Praha Teplice Ústí nad Labem Zlín 20 cities, Act 128/2000 Lord mayor, municipal districts (with own local govs), Status Population (thous.): Praha (1160), Brno (370), Ostrava (314), Plzeň (164) Olomouc (101), Liberec, ČB, HK, ÚnL (nad 90).... Ml. Boleslav (44) not other round 50 thous.: SM: Frýdek-Místek (60), Děčín (52), Chomutov (50), Prostějov, Přerov, Jablonec nad Nisou (nad 44) Total: 32% population of the Czech Rep. 50% population in cities with more than 15 thous. inhabitants Union of Towns and Municipalities Chamber of Stat. cities Underlined: capital cities of regions

4. eCitizenship / LORIS CZ4 Motivation, inspiration TeleCities/Deloitte project eCitizenship for All – survey and award 2004 –involvement of citis from new EU countries –TO PRODUCE ALSO NATIONAL REPORT ! LORIS Declaration and benchmarking (ISSS/LORIS/V4DIS 2004) –new partnerships The Union of Towns and Municipalities of the CR (SMO CR) –communication platform for big cities Other: –eGov & ICT statistics on European / national level (eEurope AP progress) –CZ legislation on Public Administration Inf. Systems (eStrategies required)

5. eCitizenship / LORIS CZ5 Methodology eCitizenship for All –on line questionnaire (developed 2003), English, printed ca 20 pages –general part –detail parts: eDemocracy, eLearning, eSecuruty, Re-engineering –shared knowldge base LORIS questionnaire –Declaration (co-operation) + eStrategy and IT Profile –Document, structured information, table, general part, ca 4 pages Categories of information ID and contact Basic profile of the city Inf. society development (LORIS topics) organisation, strategy, security, infrastructure, SW and data, eGov and services, co-operation and financing, specific projects

6. eCitizenship / LORIS CZ6 Procedure Idea –Stockholm, Deloitte, Prague, SMO CR, (summer 2004) Start –invitation letter by O.Vlasák (chairman SMO CR) and P.Bémd (lord mayor, City of Prague), IX/2004 Data collection –communication (politicians, CIOs), data collection –eCitizenstip – participation on EU project (support, English, databese) –LORIS in Czech (documents from 1q 2004 used as well) –Deadlines I/2005 The Union of towns and municipalities of the Czech Rep. 14 cities from 20 participated !!!

7. eCitizenship / LORIS CZ7 Evaluation, outputs Started with LORIS questionnaires –co-operation with University of Economics (Dr. Václav Řepa) –checked with eCitizenship data Report –also background information on ICT and eGov in Czech Rep. –in Czech and also in English, ca 60 pages –draft report available –release V/2005 ? Dissemination –CZ, participants, other cities, government –EN, TeleCities, GCD, Partner associations –similar studies in other countries –discussion on ICT/eGov benchmarking and indicators The Union of towns and municipalities of the Czech Rep.

8. eCitizenship / LORIS CZ8 Evaluation Václav Řepa University of Economics (VŠE)

9. eCitizenship / LORIS CZ9 eGovernment Development Conception Levels of communication with citizens 1.Information via web 2.One-way interaction (web forms, targeted information, „Life events“) 3.Two-way interaction, (e-mail, actualities, communication with local representatives) 4.transaction, (requires technical conditions for authentication and information security) Survey shows that: all statutory towns offer eGovernment services on level one and level two almost 27% statutory towns offer two- way interaction Exists Does not exist 38% In the Information Strategy; 38% In various documents before integration; 15% Occasional, non- systematic; 8% eGovernment Development Conception

10. eCitizenship / LORIS CZ10 Civil Society Development Spread of particular activities strongly depends on their technical and organisational difficulty and experience.  in the future we suppose larger spread of currently marginal activities. Civil Society Supporting Activities 60% 50% 30% 100% 0% 20% 40% 60% 80% 100% 120% Publication of development strategy, decision acts, budget, etc. on the Web E-mail communication with local representatives Web discussions Public inquiries Video and audio broadcasts from representation meetings

11. eCitizenship / LORIS CZ11 Lessons Learned 91% 82% 73% 9% 0%20%40%60%80%100% Strategic planning and cooperation Permanent learning and education Priorities defined and supported by top management Professional project management (including resource management) Sufficient financing of the IS development Advertising of new services Implementation of the IS based on high-quality analysis (including users) Development decisions based on results of public inquiries IS Development Critical Success Factors

12. eCitizenship / LORIS CZ12 Plans and priorities in the near future 100% 47% 40% 33% 20% 0%20%40%60%80%100%120% Deep integration of the IS based on modern technology (3-layer architecture, etc.) Security management Implementation of the project management methodology, resource management and information sharing Innovation of the authority with use of ICT based on defined strategy eGovernment implementation Infrastructure development (metropolitan network, e-services, etc.) Collaboration of municipal authorities and other organizations in town Collaboration with other towns, benchmarking, etc. Reengineering of applications (implementation of the e- signature, technology innovation, etc. Local and marginal changes of the IS

13. eCitizenship / LORIS CZ13 Jaroslav Šolc jaroslav.solc@cityofprague.cz, tel. +420 236002682 Prague City Hall, IT Department Václav Řepa repa@vse.cz University of Economics Prague (VŠE) Thank you for attention Questions?