1. ® The 7 Habits of the Highly Effective Capacity Planner Denise P. Kalm CA, Inc.

2. ®  Why this subject?  What are habits?  The 7  Questions  Conclusion 2February, 2010 The 7 Habits Copyright © 2010 CA

3. ® The Way My Mind Works 3February, 2010 The 7 Habits Copyright © 2010 CA

4. ® Forgetting Why You Do This Job? 4February, 2010 The 7 Habits Copyright © 2010 CA

5. ® 5 “The way we see the problem is the problem.” Stephen Covey

6. ® Our Capacity Planning WorldView 6February, 2010 The 7 Habits Copyright © 2010 CA

7. ® Reality 7February, 2010 The 7 Habits Copyright © 2010 CA Our Perception Experiences Expectations Assumptions

8. ® 8February, 2010 The 7 Habits Copyright © 2010 CA “We are what we repeatedly do. Excellence, then, is not an act, but a habit.” Aristotle

9. ® 9February, 2010 The 7 Habits Copyright © 2010 CA HABIT SKILL KNOWLEDGE DESIRE

10. ® 10February, 2010 The 7 Habits Copyright © 2010 CA To Change Habits

11. ® 11February, 2010 The 7 Habits Copyright © 2010 CA “Good habits, which bring our lower passions and appetites under automatic control, leave our natures free to explore the larger experiences of life.” Ralph Sockman

12. ® The 7 Habits Habit 1 – Be Proactive 12February, 2010 The 7 Habits Copyright © 2010 CA

13. ® Life Values  Experiential  Creative  Attitudinal 13February, 2010 The 7 Habits Copyright © 2010 CA

14. ® The Circles of Your Life 14February, 2010 The 7 Habits Copyright © 2010 CA

15. ® The Rules of Habit 1  Learn the business  Expand your circle of influence  Understand how IT serves the business  Plan for the worst 15February, 2010 The 7 Habits Copyright © 2010 CA

16. ® The 7 Habits Habit 2 – Begin with the End in Mind 16February, 2010 The 7 Habits Copyright © 2010 CA

17. ® Measure Twice, Cut Once 17February, 2010 The 7 Habits Copyright © 2010 CA

18. ® Do You Have the Right Goal?  Know when to buy more CPU  Get a bonus for generating a fancy capacity plan  The modeling tool is fun  Because your boss told you to do this 18February, 2010 The 7 Habits Copyright © 2010 CA Price Performance

19. ® The 7 Habits Habit 3 – Put First Things First 19February, 2010 The 7 Habits Copyright © 2010 CA

20. ® “If you were to do one thing regularly that would have an enormous business or personal impact, what would that be?” Stephen Covey 20February, 2010 The 7 Habits Copyright © 2010 CA Why aren’t you doing it?

21. ® Categorize 21February, 2010 The 7 Habits Copyright © 2010 CA URGENTNOT URGENT IMPORTANT12 NOT IMPORTANT34

22. ® 1 & 2 Only 22February, 2010 The 7 Habits Copyright © 2010 CA Monday Tuesday 8 Task 18 9 Task 29 10 …10 11 11 22 33

23. ® 23February, 2010 The 7 Habits Copyright © 2010 CA OR

24. ® Lessons from Habit 3  Define urgency/importance  Prioritize  Schedule  Commit 24February, 2010 The 7 Habits Copyright © 2010 CA

25. ® The 7 Habits Habit 4 – Think Win/Win 25February, 2010 The 7 Habits Copyright © 2010 CA

26. ® Other Options WIN/LOSE LOSE/WIN LOSE/LOSE WIN/DON’T CARE 26February, 2010 The 7 Habits Copyright © 2010 CA

27. ® What Does it Take? 27February, 2010 The 7 Habits Copyright © 2010 CA NEEDS OPINIONS VALUES CONCERNS NEEDS OPINIONS VALUES CONCERNS NEEDS OPINIONS VALUES CONCERNS

28. ® Why Should I Care? WIIFM 28February, 2010 The 7 Habits Copyright © 2010 CA

29. ® The Real World  Vendor contracts  SLA negotiations  Team work  Your PR 29February, 2010 The 7 Habits Copyright © 2010 CA

30. ® Getting to Win/Win  What you both want (not how)  Rules  Resources  Consequences 30February, 2010 The 7 Habits Copyright © 2010 CA

31. ® The 7 Habits Habit 5 – Seek First to Understand, Then To Be Understood 31February, 2010 The 7 Habits Copyright © 2010 CA

32. ® How Do You Explain What You Are Doing? 32February, 2010 The 7 Habits Copyright © 2010 CA FEARS CONCERNS ASSUMPTIONS BELIEFS

33. ® Making it Work – System Migration 33February, 2010 The 7 Habits Copyright © 2010 CA OR

34. ® The Greatest Gift 34February, 2010 The 7 Habits Copyright © 2010 CA

35. ® The 7 Habits Habit 6 – Synergize 35February, 2010 The 7 Habits Copyright © 2010 CA

36. ® Creative Cooperation 36February, 2010 The 7 Habits Copyright © 2010 CA

37. ® Characteristics  Openness  All diversity appreciated  Safety  Appreciation  Curiosity  1 + 1 = 4 37February, 2010 The 7 Habits Copyright © 2010 CA

38. ® Examples 38February, 2010 The 7 Habits Copyright © 2010 CA

39. ® The 7 Habits Habit 7 – Sharpen the Saw – The Principle of Balanced Self-Renewal 39February, 2010 The 7 Habits Copyright © 2010 CA

40. ® Can You Still Do An All-Nighter? 40February, 2010 The 7 Habits Copyright © 2010 CA

41. ® Renewal 41February, 2010 The 7 Habits Copyright © 2010 CA

42. ® 42February, 2010 The 7 Habits Copyright © 2010 CA “Sometimes I’ve believed as many as six impossible things before breakfast.” Lewis Carroll Mental

43. ® Other Options  Crosswords  Follow a net trail  Memory games  Visualize  Extend 43February, 2010 The 7 Habits Copyright © 2010 CA

44. ® Social/Emotional 44February, 2010 The 7 Habits Copyright © 2010 CA

45. ® Physical 45February, 2010 The 7 Habits Copyright © 2010 CA

46. ® Spiritual 46February, 2010 The 7 Habits Copyright © 2010 CA

47. ® Know When to Refuel 47February, 2010 The 7 Habits Copyright © 2010 CA

48. ® 48February, 2010 The 7 Habits Copyright © 2010 CA

49. ® Summary 49February, 2010 The 7 Habits Copyright © 2010 CA

50. ® 50February, 2010 The 7 Habits Copyright © 2010 CA

51. ® 51February, 2010 The 7 Habits Copyright © 2010 CA “If one advances confidently in the direction of his dreams, and endeavors to live the life which he has imagined, he will meet with a success unexpected in the common hours.” Henry David Thoreau

52. ® 52February, 2010 The 7 Habits Copyright © 2010 CA “The victory of success is half won when one gains the habit of setting goals and achieving them. Even the most tedious chore will become endurable as you parade through each day convinced that every task, no matter how menial or boring, brings you closer to fulfilling your dreams.” Og Mandino

53. ® Contact me: Denise.Kalm@ca.com 53February, 2010 The 7 Habits Copyright © 2010 CA