1. Module 6 MANAGING INDIVIDUAL & ORGANIZATIONAL DIFFERENCES START

2. recognizing your worldview, assumption, and personal communication style. Recognizing the generational and personal communication styles each individual has and how they affect the workplace. How to effectively deal with differences among the people you manage. 2 1 3 We’ll Learn and Discuss… 1 Module Objectives

3. 1 Demographics: The Generations Birth Years of Generations Born: 1925 thru 1945 Traditionalist Born: 1946 thru 1964 Baby Boomer Born: 1981 thru 2000 Generation Y (Millennial) Born: 1964 thru 1981 Generation X (Gen X) 2

4. Demographics: The Generations 3 45%52% USPS OIG Employees 2008 39% 32% 25% 5% US Labor Force 2010 Traditionalist Baby Boomer Gen X Gen Y 1% Traditionalist 2% Gen Y

5. 4 Demographics: The Generations Experiences shape our worldviews and how we choose to communicate

6. Communicating: Traditionalist Known as the “Greatest Generation”Private Not open with their personal thoughts Loyal & Respectful Raised in a paternalistic environment and were taught to respect authority. Resulted in generation tending to be civic-minded and loyal to employer Technologically Challenged Less technologically adept than younger generations and usually slower to change their work habits.5

7. Communicating: Baby Boomer Tend to hold positions of power and authority in workplace. Communications Prefer face-to-ace meetings and depend on body language to assess communication. Workplace Flexibility Believe in hierarchal structure. Boomers have a harder time adjusting to workplace flexibility trends. Technologically Challenged Not as tech savvy as the younger generations and are slower to implement trending technologies.6

8. Communicating: Gen X Encompasses 45-50 million Americans of which 60% attended college Technologically Adept Share information in sound bites and provide feedback. Technology is woven into their daily lives. Share information in sound bites and provide feedback.Individualistic independent, resourceful generation. Raised in the era of two-income family. Resulted in independent, resourceful generation. Work Values Embrace a hands off management philosophydislike micro-managing Managers often incorporate humor and games into work activities. Embrace a hands off management philosophy and dislike micro-managing.7

9. Communicating: Gen Y / Millennial Largest growing segment of workforce with an estimated 70 million individuals Technologically Savvy Grew up with immersed in technology. Prefer email and text messaging rather than face-to-face contact. Prefer webinars to traditional presentations. High Expectations Gen Y is confident, ambitious, and achievement oriented. Have high expectations of employers, and seek challenges, and not afraid to question authority. Attention Seekers Appreciate being kept in the loop and seek frequent praise and reassurance.8

10. Gen X Gen Y / Millennial Generational Attributes 9 Uncertainty Personal Focus Live For Today Save, Save, Save Eliminate The task “What’s Next?” On My Terms Just Show Up Earn to Spend Do What’s Asked Traditionalist Work Hard Duty Sacrifice Thriftiness Work Fast Baby Boomers Personal Fulfillment Optimism Crusading Causes Now & Pay Later Work Efficiently

11. 10 QUESTIONS & ANSWERS Q…A