2. TECH 50800 Project Healthcare IT Asset Management Analyze Phase Date: 11/13/2013 Team members: Angela Hutson

3. Brief Review of Project Charter Healthcare reform is forcing organizations to significantly reduce both operating expense and capital expense. In support of this, the IS organization will be conducting an Asset Management Project. The issues to be addressed are inventory waste, over-production, additional cost for repurchasing items not locatable, and slow break/fix response time. Note: this project was selected as a goal by senior leadership for the corporation.

4. CTQ Tree(s) CustomersCTQKPOVsKPIVs Hospital Staff Item pulled from correct place AME Item placed in correct place Site Support Technicians Computing Devices have high availability. Someone removes an item following correct procedureWarranty company called to repair Business AnalystsReadily available inventory Stock Check Occurs Hospital Receiving All items in inventory are standard and consistent Equipment Labeled CFO All inventory is in it's place and labeled at all times. All storage areas are clearly labeled Asset Manager Inventory is balanced between cost and quality Someone places an item following correct procedureEquipment Used for Correct Purpose IS Help Desk Equipment retired correctly Risk Manager

5. Data Collection

6. KPOV Graphs

7. TECH508 Analyze Step

8. Graphs

9. TECH508 Conclusions Conclusions: – The Inventory process (KPOV) is impacted most by items not being placed in the correct location and items not being labeled (KPIVs). – The Pull process (KPOV) is impacted most by items not being pulled from the correct location and items not being labeled (KPIVs). – Based on the checksheet graphs, the overall process is clearly out of control from instance to instance.