1. “FIT FOR THE FUTURE.................. PLAYING YOUR PART”
Mandie Sunderland
Chief Nurse
Heart of England NHS Foundation Trust

3. What matters to patients?
Feeling informed and being given options
Staff who listen and spend time with patient
Being treated as a person, not a number
Patient involvement in care and being able to ask questions
The value of support services
Efficient processes
(Robert et al. 2011)
Sources:
Patient survey
Friends and family
Patient stories
Complaints
Quantitative efficiency measures e.g. LOS, readmission rate

4. What matters to the NHS? Sources:
Preventing people from dying prematurely
Enhancing quality of life for people with long term conditions
Helping people to recover from episodes of ill health or following injury
Ensuring that people have a positive experience of care
Treating and caring for people in a safe environment and protecting them from avoidable harm
(NHS Outcomes Framework 2012/2013)
Sources:
Outcome measures e.g. falls, HAPU - dashboards
Process measures e.g. compliance with care bundles – audit,
Experience measures e.g. surveys, stories
Infrastructure e.g. staffing levels and skill mix
The evidence is limitless

5. What matters to staff?
The resources to deliver quality care for patients
The support I need to do a good job
A worthwhile job with the chance to develop
The opportunity to improve the way we work
(IPSOS MORI 2008)
Sources:
Staff survey
Quantitative measures e.g. retention, short term absence, education
Cultural barometer

6. CAMILLA CAVENDISH REVIEW
Announced February 2013
Examine training and support of healthcare assistands
Cover NHS and Social Care
Recruitment
Training
Leadership, Management and Supervision
Engagement and Support
Public Confidence and Assistance
Due to report May 2013

7. Challenges for Nursing
Build public trust and confidence in the nursing profession particularly in light of national adverse media coverage
Robust Board Assurance – lots of data not much info
Professional concerns re nursing practice
Nursing largest workforce
Biggest pay bill
Patient contact 24/7
Efficiency challenge