6. Knowledge Management Applications Enterprise Architecture Seattle Children’s IS Structure Customer Service (Operations) (The Goal: “Information Solutions”) Project Management (Implementations) Research

7. Turning data into Information to make actionable decisions Integration/ Amalga Monitoring and Analysis Source System Reporting Tools Governance Increasing self-service through standard work

8. Clinical source of truth Reports generated from Power Insight database via InfoView (Business Objects) Standard tools and processes for source system tools Best for operational reports, not “analysis” No integration across systems No unified portal Scheduling, registration and revenue cycle source of truth Reports from Clarity database via InfoView (Crystal) ERP data (HR, Supply Chain, etc) Reports via LBI (Crystal)

9. What Happened? Tools to monitor progress toward operational and strategic goals Overarching tools, processes and people governing proper usage of metrics and analysis Why did it happen? Analysis performed throughout the organization (KM, Finance, Strategic Planning, CPI, etc) Does it Correlate? Use of advanced statistical tools and techniques by trained statisticians (typically research, not KM)

10. Simple, but powerful tool for sorting and filtering Best fit for clinicians, simple analysis Basis of integration across SC core systems in near real-time Views of SCH data to be tailored for different uses. Ability to append additional non- EMR records Could eliminate proliferation of custom databases Consumer focused tool for data sharing Personal health record infrastructure Integrate with external data and tools

11. Documented definition of all: Data elements Owners Update frequency Source systems Conformance to operational, regulatory, security and privacy standards and laws People and processes responsible for data stewardship Expertise to develop the right tool for the right purpose

13. Much of researcher time is spent collating data, not curing diseases Amalga - All Hospital View Dashboard Application Amalga - Research Application Amalga - Craniofacial Application Health Vault Connection 13

14. Report Standard Reports (but silos) Microsoft Today 2010 + 14

15. 1200+ “Standard” Reports 1200 Ad Hoc Requests 100+ Metrics Dashboards Dashboard Confusion ~85% of metrics used on more than one dashboard Inconsistent definition across various dashboards Results in increased ad hoc requests and standard reports Consistency Reduces: Rework, Confusion, “Standard” reports, and ad Hoc requests Requires binary agreement – There is consistency or there isn’t

16. Transaction Systems (Cerner, Epic, Lawson, TSI) Standard Reports (Business Objects MS Excel, Access DB Data Integration Analytical Tools Visual Systems Unified Portal Detailed Specialized skills to access Summary data No specialized skills Integrated Reporting Amalga UIS 5%-IT 15% Super Users 30%-Business Users 50%- Executive Leadership Board General audience Amalga UIS Microsoft Scorecard and Analysis tools

22. SQL Server 2008 CARE Data Mart Analysis Services 2008 CARE Analytics EPIC Clarity Spreadsheets Ad-Hoc Excel 2007 Dashboards SQL Server Reporting Services 2008 SharePoint 2007 Portal + PPS

23. Visual cues Detailed drill-down by month Key Measures at a glance Interactive filtering Drill-down by hospital service Hover-text data dictionary

29. SAMPLE FILL Sample Fill

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