1. VOIP SOLUTION Contact Center Solution For more details, visit www.voip-solution.net or email : sales@voip-solution.netwww.voip-solution.netsales@voip-solution.net

2. For more details, visit www.voip-solution.net or email : sales@voip-solution.netwww.voip-solution.netsales@voip-solution.net Inbound Dialing Outbound Dialing Auto and Manual Recording Ivr with the Inbound and Outbound Stores recording files for future playback and search How BSG Contact Center Solution Works ? Network Diagram

3. BSG Contact center Solution Air Traffic Control Police Control Room Call CenterOrder TakingConference CallsFinancial InstitutionStock TradingClient Meetings Emergency Service Inter Office Calls For more details, visit www.voip-solution.net or email : sales@voip-solution.netwww.voip-solution.netsales@voip-solution.net

4. Record keeping Quality analysis Reference Legal compliance Monitoring Dispute resolution Productivity analysis Customer satisfaction Why BSG Contact Center Solution ? For more details, visit www.voip-solution.net or email : sales@voip-solution.netwww.voip-solution.netsales@voip-solution.net

5. etrain ate eview ecord 4R Advantage of BSG Contact Center Solution R R R R For more details, visit www.voip-solution.net or email : sales@voip-solution.netwww.voip-solution.netsales@voip-solution.net

6. Any parameter (Line, Caller, Date, Time) Play on the windows player Bookmark your calls CDR created Export of CDR Download the files View screen recording Search, Record, Playback of BSG Contact Center Solution For more details, visit www.voip-solution.net or email : sales@voip-solution.netwww.voip-solution.netsales@voip-solution.net

7. Dashboard on extension status Rating of the calls Analysis of the calls User hierarchy Add comments and notes Quality Analysis Of BSG Contact Center Solution Application For more details, visit www.voip-solution.net or email : sales@voip-solution.netwww.voip-solution.netsales@voip-solution.net

8. Plays only on the windows player Password protected for login Define roles Access control rights Deletion protection (with full security) Security of BSG Contact center Solution For more details, visit www.voip-solution.net or email : sales@voip-solution.netwww.voip-solution.netsales@voip-solution.net

9. Key Benefits of BSG Contact Center Solution Scalable (sold in 1’s and 2’s) Suitable for small to large call center Software based Web based Multiple payment options Integration with EP PBX System For more details, visit www.voip-solution.net or email : sales@balajigroup.comwww.voip-solution.netsales@balajigroup.com

10. Key Benefits of BSG Contact Center Solution An agent to call clients in succession from a database through a web-client Suitable for small to large call center To set a campaign to auto-dial and send live calls to available agents Open a custom web page with user data from the call, per campaign Outodial campaigns to start with a simple IVR then direct to agent Broadcast dial to customers with a pre-recorded message For more details, visit www.voip-solution.net or email : sales@balajigroup.comwww.voip-solution.netsales@balajigroup.com

11. Key Benefits of BSG Contact Center Solution Cal Transfer Call Recording Call Conference Voice Mail and Voice Mail on email ACD System Real Time monitoring For more details, visit www.voip-solution.net or email : sales@balajigroup.comwww.voip-solution.netsales@balajigroup.com

12. Key Benefits of BSG Contact Center Solution Customer Verification and Help Desk Codec Support: G711,Gsm, Libc, Skinny, G729 codec on license basis provided by customer. For more details, visit www.voip-solution.net or email : sales@balajigroup.comwww.voip-solution.netsales@balajigroup.com

13. Product Specifications Product Type: Software Supported VOIP Protocols: SIP, Cisco Skinny, H323, MGCP and RTP,SS7 Supported CODEC: G711, G729A and G723.1 System Hardware Configuration Dual processor/Dual core CPU, 2.6 GHz 0-100 concurrent conversations: dual core CPU 100-200 concurrent conversations: quad core CPU 2 GB RAM Two fast Hard Drive (SCSI 10k RPM): One for the PC, one for the recordings Network Card Sound card (Internal or External) PRI Card/ Voip Minutes System Software Configuration Cent OS-5.2/5.4 Mysql Asterisk PHP Hard Drive Sizing Count 1.6 Kbytes/Second of recorded audio (GSM format is our default storage format). MP3 and wav format also present. For example, 10GBs storage approximately 2,000 hours of audio Supported EP PBXs/ IPPBX (Tested list) BSG Contact Center Solution Specifications For more details, visit www.voip-solution.net or email : sales@voip-solution.netwww.voip-solution.netsales@voip-solution.net