1. Cisco MediaSense 10.5
AM Deck

2. Note on Forward-Looking Statements, GAAP compliance Document contains confidential material, and shared under valid non-disclosure agreement. Many of the products and features described herein remain in varying stages of development and will be offered on a when-and-if-available basis. This roadmap is subject to change at the sole discretion of Cisco, and Cisco will have no liability for delay in the delivery or failure to deliver any of the products or features set forth in this document.

3. MediaSense Overview

4. Network Recording & Playback Network Streaming Eco-System
Cisco MediaSense
Network
Recording & Playback
Network Streaming
Eco-System
Cisco MediaSense

5. MediaSense Overview
Virtual appliance for network-based, recording, streaming, and playback
Recording calls
Audio and video calls
Two-way video support in MediaSense 10.5
Playback and storage of recorded and uploaded media
Native web portal for playback
APIs for development and partner integrations
Enables video features of other Cisco Collaboration products
Contact Center
Unity Connection
Communications Manager

6. How to use MediaSense Call Recording Video Greetings
Compliance recording
QM recording for contact centers
Video call recording
Video Greetings
Video-based auto-attendants
Video on Hold / Video in Queue
Customer feedback recordings
Video on Demand
Dial-in video tutorials
Web-based

7. MediaSense Simplicity
SIP
SIP Interface
Listens for SIP calls
Record and playback audio and video
Search and Play
Search all recordings in a cluster
Playback recordings
Live stream actively recording sessions
API
REST-like APIs
Get recording events
Pause recording (compliance)
Retrieve recordings for archival
Search
And
Play
APIs

8. Network Recording

9. MediaSense Capabilities
Full-time audio recording
Selective recording (on-demand or ad-hoc)
Capable of recording G.711, G.722, G.729, AAC-LD, and H.264 codecs
Cisco Contact Center support
Agent
Home Agent
Mobile Agent
IVR Recording
Support for centralized and branch recording

10. Recording Methods with MediaSense
Cisco UCM Network-based Recording
CUCM-managed recording policy
Encompasses built-in bridge recording from previous versions
Adds UCM control of forking functionality on gateways (APIs)
Audio-only recording (doesn’t prevent video calls)
Supports full-time and selective recording
Invoked via CUCM config, softkey, or CTI
CUBE Dial-Peer Forking
Configured on dial-peer
No CUCM control or interaction
Audio and video call recording
Supports full-time recording

11. Network-Based Recording Basics
Allows UCM routed calls to be recorded
Regardless of device, location, or geography
Centralizes recording policy control
Encompasses built-in bridge recording
Adds gateway-based recording via GW API
UCM selects the right media source based on call flow
Support for special recording scenarios
Extend and Connect
Extension Mobility
Single Number Reach
CTI Ports

12. CUBE Dial-Peer Media Forking
media class 3
recorder parameter
media-recording 301 !
dial-peer voice 2 voip
description Recording Inbound Dial-Peer
incoming called-number .T
voice-class codec 1
voice-class sip asserted-id pai
media-class 3
dtmf-relay rtp-nte
no vad
dial-peer voice 301 voip
description Recording Forking Dial-Peer
destination-pattern 9829
signaling forward none
session protocol sipv2
session target ipv4: :5060
session transport tcp
voice-class sip options-keepalive
Forking Definition
CUBE ISR G2 platforms supported
CUCM independent
SIP Trunk direct from CUBE to MediaSense
Requires both legs to be SIP
Inbound and Outbound leg
May need to make use of loop-around if TDM
Record on inbound and/or outbound dial-peer
Enables Forking on Dial-Peer
Points to MediaSense

13. Video Conversation Recording
New In 10.5!
Video conversations forked via CUBE
Up to 1080p
MediaSense can record up to 2 video and 2 audio tracks per session
Stream or download video call recordings

14. Streaming and Playback

15. Network Streaming Audio Streaming Video Streaming Download
RTSP for playback of stored sessions
RTSP for real-time monitoring / listening of active sessions
Video Streaming
Video on Hold for CUCM
Video during Native Queuing
Video in Queue for Remote Expert Solutions
Video Greetings with Unity Connection
Download
Recordings can be exported to AAC/MP4 or PCM/WAV
Export using S&P portal or API

16. Search and Play Search for Recordings By Tags
Search for Recordings using compound filters
Unlimited Search Results
Ability to Export Recordings to WAV or MP4

17. Video on Hold
MediaSense
MediaSense 10.0 and UCM 10.0 add Video on Hold functionality
New Video on Hold server config in UCM
Add to MRG and MRGL just as MoH server
Prioritized VoH resource over MoH
CUCM supports one VoH source per MS SIP Trunk
Video is uploaded directly to MediaSense
Verify resolution is compatible with all devices
Simple SIP call to MediaSense
3 - VoH
2 - INVITE
1- HOLD
CUCM

18. Video Greetings Cisco Live 2014 4/14/2017
Video Greetings is the first phase of Video Messaging in Unity Connection
Supports UCM-integrated video IP phones and Jabber endpoints
Leverages MediaSense for Video Recording and Playback
MediaSense is Cisco’s common media platform
Video on Hold
Live Record
Remote Expert
Compliance Recording
Storage and Playback

19. Finesse with UCCX Integration
Recording control
Finesse workflow scripting
Search by
AgentID
TeamID
CSQID
Supervisor S&P Gadget
Playback / Export to Wav
Customizable Widget

20. Supplementing MediaSense with Partner Integrations

21. Building a Solution on MediaSense
Advanced applications
Speech analytics
Interaction analytics
Real-time privacy control
On-demand recording
NICE QM, AQO
Calabrio QM, AQM
Quality Management
Agent grading
Screen Recording
NICE Interaction Management
Calabrio Search & Play
Enhanced S&P
Enhanced archiving
Media encryption
Selective recording via CTI
Multi-site content management
MediaSense Standalone
Audio and video call recording
Search & Play
Live Monitor
Native High-Availability
G.711, G.729, G.722, H.264
Save-to-desktop (AAC/MP4)
Archiving and content pruning
This paragraph explains why encryption doesn't help to meet PCI compliance but pause/resume could
(my emphasis for clarity):
=================
Protecting Telephone-based Payment Card Data
March 2011
Recap: The PCI SSC FAQ
PCI SSC FAQ 5362 – Are audio/voice recordings containing cardholder data 
and/or sensitive authentication data included in the scope of PCI DSS? 
This response is intended to provide clarification for call centers that record cardholder 
data in audio recordings, and applies only to the storage of card validation codes and 
values (referred to as CAV2, CVC2, CVV2 or CID codes by the payment brands).
It is a violation of PCI DSS Requirement 3.2 to store any sensitive authentication data, 
including card validation codes and values, after authorization even if encrypted.
It is therefore prohibited to use any form of digital audio recording (using formats such 
as WAV, MP3, etc.) for storing CAV2, CVC2, CVV2 or CID codes after authorization if 
that data can be queried; recognizing that multiple tools exist that potentially could 
query a variety of digital recordings.
Where technology exists to prevent recording of these data elements, such technology 
should be enabled.
If  these recordings cannot be data-mined, storage of CAV2, CVC2, CVV2 or CID 
codes after authorization may be permissible as long as appropriate validation has 
been performed. This includes the physical and logical protections defined in PCI DSS 
that must still be applied to these call-recording formats.
This requirement does not supersede local or regional laws that may govern the 
retention of audio recordings.