2. CSTA presentation by TC32-TG11 ECMA - Standardising Information and Communication Systems 18-Jul-011 Structure of presentation A top level view of CSTA CTI history and CSTA relationships CSTA Services and Events Animated demonstrations Links to other bodies Conclusion Presentation Outline

3. CSTA presentation by TC32-TG11 ECMA - Standardising Information and Communication Systems 18-Jul-012 Determinism for a rigorous approach to interoperability New Services and Events added Existing Services and Events extended New devices supported Direct and server based configurations supported First and Third party Call control supported Phase III of CSTA extends the previous CSTA Standard in major theme directions as well as numerous details. Major themes of advancement include: CSTA Themes

4. CSTA presentation by TC32-TG11 ECMA - Standardising Information and Communication Systems 18-Jul-013 CTI-Link PBX CTI Clients CTI-Server LAN Public or Private Network Desktop CTI Classic

5. CSTA presentation by TC32-TG11 ECMA - Standardising Information and Communication Systems 18-Jul-014 CTI-Link PBX CTI Clients CTI-Server LAN Public or Private Network Desktop Interface between the switching domain and the computer domain Call Control Call events CTI Classic

6. CSTA presentation by TC32-TG11 ECMA - Standardising Information and Communication Systems 18-Jul-015 CTI-Link PBX CTI Clients CTI-Server LAN Public or Private Network Desktop Server (optional) mediates between the switch and the computer application Computer application requests call control Server distributes events to computer application CTI Classic

7. CSTA presentation by TC32-TG11 ECMA - Standardising Information and Communication Systems 18-Jul-016 Structure of presentation A top level view of CSTA CTI history and CSTA relationships CSTA Services and Events Animated demonstrations Links to other bodies Conclusion Presentation Outline

8. CSTA presentation by TC32-TG11 ECMA - Standardising Information and Communication Systems 18-Jul-017 A History of CTI standards ITU-T Novell & AT&T TSAPI 2.0 TSAPI 2.0 TAPI 3rd party TAPI 3rd party Versit 1.0 Versit 1.0 ANSI TSAPI 1.9 TSAPI 1.9 TAPI 1st party TAPI 1st party Microsoft Siemens, Lucent, IBM, Apple 2001time1992 A History of CTI standardisation Versit 0.9 Versit 0.9 ISO ISO/IEC 18051/2/3 ISO/IEC 18051/2/3 Based on Fastrack to Part of Future Non-standards activities CSTA phase II CSTA phase II ECMA CSTA phase III XML CSTA phase III XML CSTA phase I CSTA phase I SCAI TASC JTAPI ECTF C.001 CSTA phase III CSTA phase III ISO/IEC ?????? ISO/IEC ??????

9. CSTA presentation by TC32-TG11 ECMA - Standardising Information and Communication Systems 18-Jul-018 Enhancements since phase I A flavour for the enhancements made includes: Version and capability negotiation via ASCE and a GetCaps function New device control services and events (e.g. for lamps, display) Support of bridged devices (multiple devices sharing a line) Special Resource Functions have been added to the CSTA model offering specialised capabilities such as speech recording and playback Voice Unit Services have been added for control of basic voice unit functions Input/Output (I/O) Services have been added for the transfer of audio, video, textual and other data-media, and for collection of DTMF-encoded signals Enhancements to Agent State and Call State models New parameters added to Services and Event Reports Increased support for ISDN Support of server connected as well as direct connected applications Enhancements since phase I

10. CSTA presentation by TC32-TG11 ECMA - Standardising Information and Communication Systems 18-Jul-019 Structure of presentation A top level view of CSTA CTI history and CSTA relationships CSTA Services and Events Animated demonstrations Links to other bodies Conclusion Presentation Outline

11. CSTA presentation by TC32-TG11 ECMA - Standardising Information and Communication Systems 18-Jul-0110 CSTA Highlights  Comprehensive Operational Model  Direct-Connect & Client-Server Configurations  First-Party & Third Party Call Control  Comprehensive CTI Feature Set with Normalisation  Capabilities Exchange  Device Control  Media Services Support and Digital Data Calls  Call Detail Reporting  Vendor Specific Extension Support for Value-Add CSTA sections

12. CSTA presentation by TC32-TG11 ECMA - Standardising Information and Communication Systems 18-Jul-0111 CSTA Features Capability Exchange System Status Services Monitoring Snapshot Services Call Control Call Associated Media Attachment Routing Physical Device Logical Device Device Maintenance I/O Services Voice Unit Call Detail Recording Vendor Specific CSTA Services & Events

13. CSTA presentation by TC32-TG11 ECMA - Standardising Information and Communication Systems 18-Jul-0112 Structure of presentation A top level view of CSTA CTI history and CSTA relationships CSTA Services and Events Animated demonstrations Links to other bodies Conclusion Presentation Outline

14. CSTA presentation by TC32-TG11 ECMA - Standardising Information and Communication Systems 18-Jul-0113 Making a simple call Call J.D Smith on 780 4880 09:53 16 Dec 98 123 456 7 89  0# Function 1 Function 2 Function 3 Function 4 Function 5 Function 6 Function 7 J.D Smith on 780 4880 09:53 16 Dec 98 123 456 7 89  0# Function 1 Function 2 Function 3 Function 4 Function 5 Function 6 Function 7 Call Ring (initiate) Ring ( alert)

15. CSTA presentation by TC32-TG11 ECMA - Standardising Information and Communication Systems 18-Jul-0114 123 456 7 89  0# Function 1 Function 2 Function 3 Function 4 Function 5 Function 6 Function 7 123 456 7 89  0# Function 1 Function 2 Function 3 Function 4 Function 5 Function 6 Function 7 123 456 7 89  0# Function 1 Function 2 Function 3 Function 4 Function 5 Function 6 Function 7 123 456 7 89  0# Function 1 Function 2 Function 3 Function 4 Function 5 Function 6 Function 7 123 456 7 89  0# Function 1 Function 2 Function 3 Function 4 Function 5 Function 6 Function 7 CSTA interface Event reporting

16. CSTA presentation by TC32-TG11 ECMA - Standardising Information and Communication Systems 18-Jul-0115 123 456 7 89  0# Function 1 Function 2 Function 3 Function 4 Function 5 Function 6 Function 7 J.D Smith on 780 4880 09:53 16 Dec 98 123 456 7 89  0# Function 1 Function 2 Function 3 Function 4 Function 5 Function 6 Function 7 123 456 7 89  0# Function 1 Function 2 Function 3 Function 4 Function 5 Function 6 Function 7 123 456 7 89  0# Function 1 Function 2 Function 3 Function 4 Function 5 Function 6 Function 7 123 456 7 89  0# Function 1 Function 2 Function 3 Function 4 Function 5 Function 6 Function 7 CSTA interface CSTA event Reporting a simple call

17. CSTA presentation by TC32-TG11 ECMA - Standardising Information and Communication Systems 18-Jul-0116 123 456 7 89  0# Function 1 Function 2 Function 3 Function 4 Function 5 Function 6 Function 7 123 456 7 89  0# Function 1 Function 2 Function 3 Function 4 Function 5 Function 6 Function 7 123 456 7 89  0# Function 1 Function 2 Function 3 Function 4 Function 5 Function 6 Function 7 123 456 7 89  0# Function 1 Function 2 Function 3 Function 4 Function 5 Function 6 Function 7 123 456 7 89  0# Function 1 Function 2 Function 3 Function 4 Function 5 Function 6 Function 7 CSTA interface Multiple events

18. CSTA presentation by TC32-TG11 ECMA - Standardising Information and Communication Systems 18-Jul-0117 J.D Smith on 780 4880 09:53 16 Dec 98 123 456 7 89  0# Function 1 Function 2 Function 3 Function 4 Function 5 Function 6 Function 7 123 456 7 89  0# Function 1 Function 2 Function 3 Function 4 Function 5 Function 6 Function 7 123 456 7 89  0# Function 1 Function 2 Function 3 Function 4 Function 5 Function 6 Function 7 J.D Smith on 780 4880 09:53 16 Dec 98 123 456 7 89  0# Function 1 Function 2 Function 3 Function 4 Function 5 Function 6 Function 7 123 456 7 89  0# Function 1 Function 2 Function 3 Function 4 Function 5 Function 6 Function 7 CSTA interface Reporting multiple calls

19. CSTA presentation by TC32-TG11 ECMA - Standardising Information and Communication Systems 18-Jul-0118 J.D Smith on 780 4880 09:53 16 Dec 98 123 456 7 89  0# Function 1 Function 2 Function 3 Function 4 Function 5 Function 6 Function 7 Example phone showing many of the physical aspects controllable by CSTA Physical phones

20. CSTA presentation by TC32-TG11 ECMA - Standardising Information and Communication Systems 18-Jul-0119 J.D Smith on 780 4880 09:53 16 Dec 98 123 456 7 89  0# Function 1 Function 2 Function 3 Function 4 Function 5 Function 6 Function 7 123 456 7 89  0# Function 1 Function 2 Function 3 Function 4 Function 5 Function 6 Function 7 Logical view Physical view Physical - Logical views

21. CSTA presentation by TC32-TG11 ECMA - Standardising Information and Communication Systems 18-Jul-0120 J.D Smith on 780 4880 09:53 16 Dec 98 123 456 7 89  0# Function 1 Function 2 Function 3 Function 4 Function 5 Function 6 Function 7 Set or read display Set or read LED's Function button action Physical Attributes(some)

22. CSTA presentation by TC32-TG11 ECMA - Standardising Information and Communication Systems 18-Jul-0121 J.D Smith on 780 4880 09:53 16 Dec 98 123 456 7 89  0# Function 1 Function 2 Function 3 Function 4 Function 5 Function 6 Function 7 Button pushes Hook switch state Control speaker Physical Attributes(some)

23. CSTA presentation by TC32-TG11 ECMA - Standardising Information and Communication Systems 18-Jul-0122 123 456 7 89  0# Function 1 Function 2 Function 3 Function 4 Function 5 Function 6 Function 7 Forwarding DND etc. Forwarding DND etc. Logical Attributes (some)

24. CSTA presentation by TC32-TG11 ECMA - Standardising Information and Communication Systems 18-Jul-0123 CSTA (Phase III) submitted for fast-track Structure of presentation A top level view of CSTA CTI history and CSTA relationships CSTA Services and Events Animated demonstrations Links to other bodies Conclusion Presentation Outline

25. CSTA presentation by TC32-TG11 ECMA - Standardising Information and Communication Systems 18-Jul-0124 ECMA Call control ECTF Media/API Working relationships Thank you` Thank you

26. CSTA presentation by TC32-TG11 ECMA - Standardising Information and Communication Systems 18-Jul-0125 CSTA (Phase III) submitted for fast-track Structure of presentation A top level view of CSTA CTI history and CSTA relationships CSTA Services and Events Animated demonstrations Links to other bodies Conclusion Presentation Outline

27. CSTA presentation by TC32-TG11 ECMA - Standardising Information and Communication Systems 18-Jul-0126 CSTA Technology  Enhances ability of applications to operate in multiple environments  direct connect & client server  client operating systems  different switches  Leverages powerful features of PBX for business customers  Deterministic definition of features allows easier mapping to APIs (TAPI, CallPath, Novell TSAPI, JTAPI, etc.) CSTA benefits

28. CSTA presentation by TC32-TG11 ECMA - Standardising Information and Communication Systems 18-Jul-0127 Thank you Prepared by Siemens for TG11