1. Interactive
Trouble Shooting

2. Initial Diagnosis
I am having problems with my CommBox Interactive Touchscreen’s…

3. Remote
Is your remote working?

4. Remote
Have you mistakenly put the Audio Cable in the IR Socket?

5. Remote
Does removing the audio cable and connecting it to the correct sound socket solve the issue?

6. Remote
Are you using fresh batteries?

7. Remote
Does replacing the batteries solve the issue?

8. Remote
Your answers suggest either your problem is resolved or is more complicated than a usual scenerio. If you have completed our trouble shooting prompts and this has not resolved the issue than you may require the assistance of one of our technicians.
You can log a case with them by clicking the button below and completing our online form or alternatively you can return to the main menu and try again.

9. You have confirmed your issue is resolved.

10. Audio
Is your connection type HDMI?

11. Audio
Is your connection type VGA?

12. Audio
Is the Audio Cable Connected?

13. Audio
Did connecting an Audio Cable to the headphone and sound socket solve the issue?

14. Audio
Have you checked all audio levels in both your media player and on the touchscreen?

15. Audio
Has adjusting the audio levels in either the media player or on the touchscreen solved the issue?

16. Audio
Are you using Windows?

17. Audio
Are you using a Mac?

18. Audio
Have you changed the system preferences to HDMI?

19. Audio
Does clicking the apple symbol on the top left, then “system preferences”, then “sounds/output” and selecting “HDMI” solve the issue?

20. Audio
Does right clicking the speaker icon in the system tray, selecting “playback devices”, then “LCD option” and changing it to “default” solve the issue?

21. Audio
Your answers suggest your problem is resolved. If you have completed our trouble shooting prompts and this has not resolved the issue than you may require the assistance of one of our technicians.
You can log a case with them by clicking the button below and completing our online form or alternatively you can return to the main menu and try again.

22. Touch
Do you have any touch functionality?

23. Touch
Is touch lining up?

24. Touch
Have you checked the image (see image resolution)

25. Touch
Is USB Cable connected?

26. Touch
Has reconnecting USB cable solved the issue?

27. Touch
Have you tried using a USB Extender?

28. Touch
Has using a USB Extender solved the issue?

29. Touch
Your answers suggest your problem is resolved. If you have completed our trouble shooting prompts and this has not resolved the issue than you may require the assistance of one of our technicians.
You can log a case with them by clicking the button below and completing our online form or alternatively you can return to the main menu and try again.

30. Display
Your answers suggest your problem is resolved. If you have completed our trouble shooting prompts and this has not resolved the issue than you may require the assistance of one of our technicians.
You can log a case with them by clicking the button below and completing our online form or alternatively you can return to the main menu and try again.