1. Understanding the Challenges of Intergenerational Workgroups

2. If you don’t know these terms… … you are probably a Boomer or a Veteran! If you know these terms or use them, you are likely an Xer or Millennial. BFF 4COl BSF UITA CD9 GGN HAK WAD LOL MTFBWY SETE KIR ADIP

3. Key Characteristics of Each Generation Veterans or Matures Born before 1946 War veterans – WWII, Korean, Vietnam Loyal to employer Conformist & civic minded Adhere to rules, value history Referenced as traditionalist

4. Key Characteristics of Each Generation Boomers Born between 1946-1965 Coined term “workaholic” Careers first – family second Influenced by civil rights Like individual recognition Work well as a team as long as they are in charge

5. Key Characteristics of Each Generation Generation X or Xers Born between 1965 and 1980 Coined term “latch key kids” Fiercely independent and usually not comfortable with working in teams Highly technical Loyal to individual goals Family first – view work as a means to an end

6. Key Characteristics of Each Generation Generation Y or Millennials Born between 1980 and 2000 Highly technical and very intelligent Sometimes lack practical skills Told they are unique and special Want work to be family like Strong sense of inclusiveness Spiritual and Inspired

8. Facts Public Employers Need to Know The Department of Labor (DOL) projects there will be 15.6 million more jobs by 2016 In 2007 - 50% of the total population was less than 40 years of age – remember these individuals will be responsible for financing Social Security, or not! DOL estimates that over the next 8 years technology related jobs will increase by 38% During the same period of time government jobs will increase by 7.7% as the federal government continues to push major services down to the state and local levels

9. INTERGENERATIONAL WORKPLACE TRENDS The expectations and styles of the various generations have produced certain challenges in workplaces.

10. Miscommunications Different language Different priorities Different perspectives Different skills

11. Resistance to “Bullying”

12. Generation Y’s Expectation of Inclusion Not Being Met Style of communications sometimes breeds resistance Lack of practical skills leads to the assumption that their ideas are not valid Desire for immediacy mischaracterized as a sense of entitlement

13. Tips for Strengthening the Intergenerational Team Focus on the Mission, Vision, Values and Goals of your Organization

14. Revise Hiring Practices Create Behavioral Workplace Expectations

15. Provide opportunities for employees to gain a better understanding and appreciation for the various generations. Reinforce respectful communications and relationships.

16. Closing thoughts… Without Veterans the workplace would be void individuals with history to learn from, or the loyalty that is needed for success Without the Boomers the workplace would be void hard working folks who don’t pay attention to the clock or stay until the work is done Without the Xers the workplace would not be challenged to look at a new way to do things or to look for ways to keep the balance between life and the job Without the Millennials the workplace would not be as much fun, or have the ability to turn things around quickly, or the new language of text messaging, BFN – which means Bye For Now!

17. …and now you know! BFF - Best Friends Forever 4COl - For Crying Out Loud BSF - But seriously folks UITA – Unit in the Area CD9 – Code 9 (parent) GGN – Gotta Go Now HAK – Hugs & Kisses WAD – Without a Doubt LOL – Laughing Out Loud MTFBWY – May the Force Be With You SETE – Smiling Ear to Ear KIR – Keep It Real ADIP – Another Day in Paradise

18. Presented by: Janice Corbin and Janet May Sound Employment Solutions, LLC 11700 Mukilteo Speedway, Ste 201, PMB 1211 Mukilteo, WA 98275 sescorbin@msn.com or sesjmay@msn.com 206.334.5003 or 206.334.5004 wwwsoundemploymentsolutions.com