1. go2—The resource for people in Tourism1 The Multigenerational Workforce - Realities, Myths & Revelations Thursday, 21 June, 2012

2. go2—The resource for people in Tourism A Key Pillar of Industry Growth 2 Business Environment Product Development Marketing Human Resource Development Industry Growth

3. go2—The resource for people in Tourism About go2 3

4. go2—The resource for people in Tourism4 About go2 RecruitmentRetentionTraining ResearchCoordination

5. go2—The resource for people in Tourism The Growing Generational Gap- Mainland/Southwest 5

6. go2—The resource for people in Tourism Labour Force Participation in Canada- March ’12 (%) 6 Source: Generations in the Workplace in the United States & Canada: Catalyst, May ‘12

7. go2—The resource for people in Tourism Here’s what we know 7 Over 50% of the world’s population is under the age of 30 10 million Canadian baby boomers will be retiring within the next 15 years Over 50% of Canada’s workforce is over the age of 40 Currently, two workers leave the workforce for every one entering By 2020, Millennials are expected to make up 50% of the global workforce

8. go2—The resource for people in Tourism Community- The Generation Gap 8

9. go2—The resource for people in Tourism GROUP EXERCISE 9

10. go2—The resource for people in Tourism I am a Traditionalist (1928 - 1945) 10

11. go2—The resource for people in Tourism What makes a Traditionalist tick Respect for authorityCommitment, conformity & responsibilityAct for the common goodBuild & leave a lasting legacyFace-to-face interactionKEY WORD: LOYAL 11

12. go2—The resource for people in Tourism I am a Baby Boomer (1946 – 1965) 12

13. go2—The resource for people in Tourism What makes a Boomer tick Change the worldCompetitive, driven & dedicatedCommitment to making things differentIt’s not a job, it’s a careerCall me!KEY WORD: OPTIMISTIC 13

14. go2—The resource for people in Tourism I am Generation X (1966 – 1980) 14

15. go2—The resource for people in Tourism What makes an “X-er” tick? Continuously questioning authorityCreative, self-sufficient & entrepreneurialNo job is meant to be permanentWork/life balance criticalSpare the chitchat- send me an e-mailKEY WORD: SKEPTICAL 15

16. go2—The resource for people in Tourism I am a Millennial (1981 – 2000) 16

17. go2—The resource for people in Tourism What makes a Millennial tick? Instant feedback & gratificationConfident, tolerant & socially awareGreater appreciation for diversity & collaborationJob as means to provide for outside activitiesE-mail’s passé- just text meKEY WORD: PRAGMATIC 17

18. go2—The resource for people in Tourism Commonalities among generations It’s about more than a paycheque (but pay me what I’m worth) Feeling valued at work Career development as priority Flexibility! 18

19. go2—The resource for people in Tourism Five Takeaways Leverage the most valuable attributes of each generation Be flexible- offer options Initiate discussion of/among the different generations Never assume or guess what motivates each generation One size does NOT fit all 19

20. go2—The resource for people in Tourism ONE THING YOU’LL DO DIFFERENTLY 20

21. go2—The resource for people in Tourism Rules for the younger generations 1.Life is not fair - get used to it! 2.The world doesn’t care about your self-esteem 3.You will not earn $60,000 a year right out of high school 4.If you think your teacher is tough, wait until you get a boss 5.Flipping burgers is not beneath your dignity 6.If you mess up, it’s not your parents’ fault 7.Your parents were not as boring before you were born 8.Your school may have done away with winners and losers, but life has not 9.Life is not divided into semesters- you don’t get summers off and few employers are interested in helping you find yourself 10.Television is not real life 11.Be nice to nerds- chances are, you’ll be working for one 21

22. go2—The resource for people in Tourism22 Want more information? Getting the Best from Young Employees Attracting Environmentally- Concerned Gen Y

23. go2—The resource for people in Tourism To learn more 23 Post jobs on the go2 Job Board Follow us on Twitter @go2hr Sign up for the go2 eNewsletter Get involved with go2

24. go2—The resource for people in Tourism24 go2hr.ca Thank You! Murray Robertson Manager, Industry Human Resource Development mrobertson@go2hr.ca Kim Campbell Director, Industry Human Resource Development kcampbell@go2hr.ca