2. Working with Gen X/Y Healthcare Professionals Focus Conference May 16, 2014 David Chang Professor Cardiorespiratory Care University of South Alabama

4. Top 50 Internet Acronyms Parents Need to Know: 420 KPC MOS PAW WYCM

5. Top 50 Internet Acronyms Parents Need to Know: 420 (marijuana) KPC (keep parents clueless) MOS (mom over shoulder) PAW (parents are watching) WYCM (will you call me)

8. Contents Generations Defined Characteristics of Generations Information-Age Mindset What Healthcare Providers Want Implications on Workplace Educational Strategies What Healthcare Providers Say Generation X/Y Healthcare Providers

9. Generations Defined Traditionalists (Gen T/Veteran Gen) WW1:1914-18 1922-1945 Baby Boomer (Sandwich Gen) WW2:1939-45 1946-1964 Gen X (Latchkey Kids) Vietnam War 1962-75 1965-1980 Gen Y (Millennial/Gen Next/Net Gen/Echo Boomers) 1981-1999 Gen Z (Gen M/Gen C/Net Gen/Internet Gen) 2000-now

10. Baby Boomer as HCPs Born 1946 to 1964 (50 to 68 year-old) Retirement of baby boomers (may be delayed)

11. Baby Boomer as HCPs 50 to 68 year-old Empty nester Single parent Sandwich generation Family responsibilities Education to re-enter workforce Education for career change Optimistic, ambitious, loyal, “workaholic”

12. Gen X as HCPs 34 to 49 year-old Two earners Raised in single-parent home Work and family responsibilities More tech savvy than their BB parents Education for job or career change “What’s in it for me?”

13. Gen Y as RCPs 15 to 33 year-old Single or newlywed No children Tech savvy Multi-tasker Instant answers Information overload Expect flexibility Likely to change employers (or majors in college) frequently

14. Contents Generations Defined Characteristics of Generations Information-Age Mindset What Healthcare Providers Want Implications on Workplace Educational Strategies What Healthcare Providers Say Generation X/Y Healthcare Providers

17. Contents Generations Defined Characteristics of Generations Information-Age Mindset What Healthcare Providers Want Implications on Workplace Educational Strategies What Healthcare Providers Say Generation X/Y Healthcare Providers

18. Information-Age Mindset Different generations – different degree of mindset Computers and multitasking are part of life Information at the speed of thought (or click of mouse) Internet is better than TV and conversation Reality (on internet) is not real Doing is more important than knowing Learning by trial and error Texting is better than calling or writing Stay connected and zero tolerance for waiting

19. Use of Internet Study published in 2003 94% school research 81% stay in touch with friends and relatives 78% school work 70% instant messaging (IM) 56% prefer internet over phone 41% IM or email to find out about schoolwork All of the above = 100% in 2014?

20. Cell Phone Ownership Study published in 2010 90% Gen Y 90% Gen X 85% Boomers (younger) 80% Boomers (older)

21. Use of Text Messages Study published in 2010 85% Gen Y 70% Gen X 55% Boomers (younger) 35% Boomers (older)

22. What Therapists Want Baby Boomer therapists... Hardworking, confident, self-reliant Resourceful and strive to make a difference Motivated by position, perks and prestige Believe X/Y therapists should pay their dues and conform to culture of work

23. What Therapists Want Gen X therapists... More ethnically diverse and better educated than their parents Independent, resourceful and self-sufficient Value freedom, responsibility Dislike being micro-managed Eager to learn new skills Less committed to one employer

24. What Therapists Want Gen Y therapists... Wired to technology 24/7 Confident, ambitious and achievement-oriented Prefer texting and electronic technologies Prefer play over pay Crave attention in forms of feedback & guidance Appreciate being kept in the loop, praises and assurance Benefit greatly from mentors

25. What Therapists Want Consumerist attitude Clear instructions Keep it short and sweet Stimulating learning experience / materials Learning by doing Active learning Frequent feedback & positive reinforcement

26. Contents Generations Defined Characteristics of Generations Information-Age Mindset What Healthcare Providers Want Implications on Workplace Educational Strategies What Healthcare Providers Say Generation X/Y Healthcare Providers

27. Contents Generations Defined Characteristics of Generations Information-Age Mindset What Healthcare Providers Want Implications on Workplace Educational Strategies What Healthcare Providers Say Generation X/Y Healthcare Providers

28. Implications on Workplace Information overload hinders discrimination between relevant and irrelevant clinical information

29. Implications on Workplace Information overload hinders discrimination between relevant and irrelevant clinical information Instant information discourages critical thinking

30. Implications on Workplace Information overload hinders discrimination between relevant and irrelevant clinical information Instant information discourages critical thinking Short attention span affects patient care and learning in a group environment

31. Implications on Workplace Information overload hinders discrimination between relevant and irrelevant clinical information Instant information discourages critical thinking Short attention span affects patient care and learning in a group environment “Use” does not constitute “understand”

32. Implications on Workplace Information overload hinders discrimination between relevant and irrelevant clinical information Instant information discourages critical thinking Short attention span affects patient care and learning in a group environment “Use” does not constitute “understand” “Multitasking” is a quantitative measure

33. Implications on Workplace Information overload hinders discrimination between relevant and irrelevant clinical information Instant information discourages critical thinking Short attention span affects patient care and learning in a group environment “Use” does not constitute “understand” “Multitasking” is a quantitative measure Misuse of internet and technology Incorrect or incomplete information

34. Contents Generations Defined Characteristics of Generations Information-Age Mindset What Healthcare Providers Want Implications on Workplace Educational Strategies What Healthcare Providers Say Generation X/Y Healthcare Providers

35. Educational Strategies Retirement of baby boomers Training and mentoring of new RTs are needed

36. Educational Strategies Retirement of baby boomers Training and mentoring of new RTs are needed Respiratory therapists are often involved in education and training Patients (e.g., instructions, classes) Students (e.g., preceptors) Peers (e.g., new employee orientations) Medical and nursing staff (e.g., in-service programs)

37. Educational Strategies Determine learning gap

38. Educational Strategies Determine learning gap Set learning goals

39. Educational Strategies Determine learning gap Set learning goals Develop learning objectives (3 domains)

40. Educational Strategies Determine learning gap Set learning goals Develop learning objectives (3 domains) Develop teaching / learning activities

41. Educational Strategies Determine learning gap Set learning goals Develop learning objectives (3 domains) Develop teaching / learning activities Prepare materials and resources

42. Educational Strategies Determine learning gap Set learning goals Develop learning objectives (3 domains) Develop teaching / learning activities Prepare materials and resources Presentation

43. Educational Strategies Determine learning gap Set learning goals Develop learning objectives (3 domains) Develop teaching / learning activities Prepare materials and resources Presentation Outcomes assessment

44. Educational Strategies Keep it short and sweet Don’t talk too much Don’t cover too much materials

45. Educational Strategies Keep it short and sweet Break concepts into 10- to 15-min blocks Make materials easy to understand (books, Power Points, assignment)

46. Educational Strategies Stimulating learning experience / materials Creativity (e.g., games) Demonstrations

47. Educational Strategies Stimulating learning experience / materials Supplement “lecture” with appropriate audiovisual materials (e.g., oral thrush picture, surfactant replacement video)

48. Educational Strategies Learning by doing Lab and clinical parallel with “lecture” whenever feasible

49. Educational Strategies Promote active learning

50. Educational Strategies Active learning Passive learning Discuss Look Clinical roundsHear Case studyTalk Problem solvingRead Hands-on learning In-service education Research activities

51. Educational Strategies Active learning Active learning is relevant learning Integration of theory and practice

52. Educational Strategies Frequent feedback & positive reinforcement Frequent evaluation (cognitive, psychomotor, affective) Sincere praises to individuals and group

53. Educational Strategies Gen-Y individuals are visual learners Step-by-step instructions Incorporate media in presentation Charts and tables Videos (Youtube Downloader/Format Factory) Quick screen capture (Prt SC/MS Paint/Paste/Save) (Edit with MS Paint or irfanView)

54. Educational Strategies “Disconnected” information is less effective for students with short attention span 1. Pulseless ventricular tachycardia 2. Ventricular fibrillation 3. Defibrillation Connect information (1+2+3) for visual impact

55. Educational Strategies

56. Contents Generations Defined Characteristics of Generations Information-Age Mindset What Healthcare Providers Want Implications on Workplace Educational Strategies What Healthcare Providers Say Generation X/Y Healthcare Providers

57. What Healthcare Providers Say “In my view, basic information is very important” “Learners need to be motivated” “If preceptors creates interest in the subject, then most of the job (of teaching) is done” “Learning must be participatory” “Learning must be relevant (consistently)”

58. Contents Generations Defined Characteristics of Generations Information-Age Mindset What Healthcare Providers Want Implications on Workplace Educational Strategies What Healthcare Providers Say Generation X/Y Healthcare Providers

59. Driven by retirement of baby boomers Older baby boomers began retirement 3 years ago

60. Generation X/Y Healthcare Providers 80 million baby boomers will retire in the next 5 to 10 years, depending on the job categories

61. Generation X/Y Healthcare Providers Nurture and mentor future therapists Preceptors in classroom/lab/clinic Select and assign therapists effectively

62. We cannot keep doing the same things and expect different results Paul Wolfe

65. Best Wishes